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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Darlene was AMAZING! We have not bought a home in a long time and I had people telling me how stressful it would be in this market. Well not with Darlene and her team! They were so patient, professional and caring! Thank you all again!

Stephen
Coconut Creek
FL
Date:
4/23/2024
5
5555555

Great easy

Dustin
Union
SC
Date:
4/23/2024
5
5555555

Jake is very professional and knowledgeable. His experience in the housing and mortgage markets are unmatched. He is exceptional at guiding you throughout the entire process, knows the best incentives available, and gets the work done timely. I recommend Jake to any home buyer or current home owner looking to refinance their mortgage. Thank you Jake!

Adam
Anna
TX
Date:
4/23/2024
5
5555555

John handles an amazing amount of information from multiple sources at all times. He helped me tremendously while maintaining progress at all times with the highest standards of professionalism. As I was freaking out on the inside, he was always there to calm me down. I honestly don't know how he does it. He handles the admin and the emotional support with aplomb. Honored to have worked with him.

Rachelle
Everett
WA
Date:
4/23/2024
5
5555555

Everything went will Thanks

Charles
Kaukauna
WI
Date:
4/23/2024
5
5555555

Easy to work with, easy to communicate with and she made the whole process simple and enjoyable

Marty
Mulberry
FL
Date:
4/23/2024
5
5555555

Dennis and his team were always willing to take the extra time to explain things further to us when we had questions. Dennis had answered his phone after hours to help assure us that our process would be done in the best way that would get us the best results. They were all very friendly and I have zero complaints or negative remarks. They were all amazing and I’m so thankful we were referred to him.

Shae-Lynn
Bucyrus
OH
Date:
4/23/2024
5
5555555

Jamal was amazing to work with and helped us have a fast and smooth close of escrow! He was very responsive during the process and referred us to an amazing real estate agent.

Elizabeth
Salem
OR
Date:
4/23/2024
5
5555555

Nichole is very quick to respond and takes her time to walk you through everything. She is extremely knowledgeable and trustworthy. Not to mention it is a pleasure working with her!

Stacia
Valleyford
WA
Date:
4/23/2024
5
5555555

The communication! Michelle was always available for our questions we had.

Monica
Fairway
KS
Date:
4/23/2024
4
4444444

No comments

Ginger
Kansas City
MO
Date:
4/23/2024
5
5555555

She was very personal and informative through out the whole process.

Angela
Morrow
GA
Date:
4/23/2024
5
5555555

Just the helpfulness of our team and everyone making sure deadlines were hit great people to work with!

Seven
Eldorado
WI
Date:
4/23/2024
5
5555555

Quick response time on any questions I had. Would communicate with phones calls to make sure I understood the process.

Paul
Indianapolis
IN
Date:
4/23/2024
5
5555555

Danny is great to work with!

Benjamin
Spring
TX
Date:
4/23/2024
5
5555555

Amazing assistance, leadership, knowledge sharing, etc. throughout a first time buyer process.

Kesean
Troutdale
OR
Date:
4/23/2024
5
5555555

Communication was always prompt and clear. This was our first time navigating buying and selling a home at the same time, and this team made it as stress free as they could have!

Isabella
Louisville
KY
Date:
4/23/2024
5
5555555

Steph was very quick to answer any and all I questions I had throughout the loan process both with emails and texts

Timothy
Elizabethtown
PA
Date:
4/23/2024
5
5555555

Definitely recommend he does what it takes to get you in the house you want

Andy
Date:
4/23/2024
5
5555555

Brian and his team (Natalie) were very easy to work with. They always kept us up to date with any information and items needed. I appreciate that Brian worked hard to find the best loan for us.

Chelsea
Grand Prairie
TX
Date:
4/23/2024
5
5555555

Heidi went above and beyond! Awesome service ! She is super caring!!

Coleen
Wittmann
AZ
Date:
4/23/2024
5
5555555

As a first time purchaser Matt was great at explaining and helping me navigate new waters.

Anders-James
Milwaukee
WI
Date:
4/23/2024
5
5555555

This is the second time we used Maria and her incredible team. Selling your current home and buying a new one are incredibly difficult processes that require care, expertise, and working quickly and efficiently once offers are made. Maria and her team ensured that we could close on both transactions - selling and buying - even going as far as working with our employers to help them complete required forms. Undoubtedly, we are beyond grateful for the hard work that Maria and her team showcased to make our dream a reality.

Eulogia
Evergreen Park
IL
Date:
4/23/2024
5
5555555

Lee and his team were awesome thank you so much for all that you did!!!

Jennifer
Cheyenne
WY
Date:
4/23/2024
5
5555555

Always helpful and answered questions in a very timely manner!

Rita
Little River
SC
Date:
4/23/2024
5
5555555

Easy to work with.

Soo
Lewisville
TX
Date:
4/22/2024
5
5555555

Very professional.

David
Lewisville
TX
Date:
4/22/2024
5
5555555

From the start Jennifer was kind, pleasant and professional. She made us feel comfortable. Whenever we had to complete a task she made sure we understood what we were doing and its purpose. Even when we reached a hiccup she stepped in and got things back on track. With home buying been a stressful experience, it was nice to have a great lender.

Ray
Iowa Colony
TX
Date:
4/22/2024
5
5555555

Kevin was easy to work with. He was very knowledgeable and himself readily available at any time that we had any questions. I would recommend Kevin to anyone!

Anderson
Murrayville
GA
Date:
4/22/2024
5
5555555

Deninne’s attentiveness and attention to detail really stood out to us. She also was very informative, patient and dependable

Christian
Palmdale
CA
Date:
4/22/2024
5
5555555

Fantastic, caring, fast service. Easy and convenient.

Sara
Atlanta
GA
Date:
4/22/2024
5
5555555

Meggan was always professional, knowledgeable, extremely helpful, responsive and just a very pleasant person to work with! She far exceeded all of our expectations!

Angela
York
ME
Date:
4/22/2024
5
5555555

If I had any question I could easily contact Chris.

Enrique
Baytown
TX
Date:
4/22/2024
4
4444444

Easy to work with

Kaylynn
Corning
CA
Date:
4/22/2024
5
5555555

Terry was super helpful and quick with getting us rolling when the process first started

Brianna
Mooresville
NC
Date:
4/22/2024
5
5555555

I had 3 contracts and Shannon and his team helped me navigate the process each time. Most importantly was the final contract as it was successful and the Fairway team pushed fast to get it through and did everything that they could to help me close with the smallest amount of financial impact as they could! I am so happy that they were part of my purchase! I could not be happier!

Kayla
Fort Lauderdale
FL
Date:
4/22/2024
5
5555555

Chuck was very helpful throughout the whole process!

Erica
Lakebay
WA
Date:
4/22/2024
5
5555555

Vann is fantastic! So easygoing, easy to work with, and knowledgeable.

Jane
Sandy Springs
GA
Date:
4/22/2024
4
4444444

A little help walking through the process a little more clearly would have been nice. Discussing the various factors that contributed to cash to close, as well as the timeline/steps for the paperwork. Not Taylor's fault, but the whole process felt very rushed.

Jordan
Oklahoma City
OK
Date:
4/22/2024
5
5555555

This was my first time buying a home, and the process couldn't have been smoother! Your assistance exceeded expectations in locating a wonderful home that met both my preferences and budget. Your clear communication and patience were invaluable whenever I needed clarification.

Desiree
Waco
TX
Date:
4/22/2024
5
5555555

Everyone was very responsive to our needs. I was very thankful for the quick attention our issues was given. We closed as predicted. Very happy with everyone who was apart of our journey.

Ashley
Murfreesboro
TN
Date:
4/22/2024
5
5555555

Aprils friendliness and helpfulness.

Malli
Cambridge
MN
Date:
4/22/2024
4
4444444

Dawn and Korbin were good to work with

Charles
Little River
SC
Date:
4/22/2024
5
5555555

Richard is helpful and honest. He is also very communicative throughout the process.

Omotejokwo
Pinellas Park
FL
Date:
4/22/2024
4
4444444

Fast communication and quick process from start to finish

Evan
Johnstown
CO
Date:
4/22/2024
5
5555555

Kelli was exceptional in communicating with us regarding the closing and went above and beyond to ensure we got the absolute best deal for our forever home. We will definitely recommend all our friends to her.

Leo
Shreveport
LA
Date:
4/22/2024
4
4444444

Nina and Jim were very helpful during the process. Very fast response to my questions and explained things to me to make me feel better. Plus, got everything together quickly

Diane
East Lyme
CT
Date:
4/22/2024
5
5555555

Amie was fantastic about giving us details every step of the way. When we needed to get documents to her, she clearly communicated what was needed and it was easy to send to her. She answered the many questions we had and offered great advice on how to proceed. There were automated emails updating us on our progress and that was very helpful!

Alexis
Oklahoma City
OK
Date:
4/22/2024
5
5555555

We have worked with Jill previously to do a re-FI. Based on that experience we went back to her as she came highly recommended by our realtor Tonya Murfin.

Jeremy
Clever
MO
Date:
4/22/2024
5
5555555

Very responsive to our questions.

Jeremy
Saratoga Springs
UT
Date:
4/22/2024
4
4444444

Answering questions about anything we had concerns about no matter the time.

Bobbie
Hamilton
OH
Date:
4/22/2024
5
5555555

Jeff was really great to work with. Very willing to answer questions and advise.

Christina
Columbia
CA
Date:
4/22/2024
5
5555555

The best communication and super easy to work with! All of our many questions were always answered in a timely manner.

Skyleigh
Fort Worth
TX
Date:
4/22/2024
5
5555555

Easy complication, no hiccups, smooth process

Erin
Cartersville
GA
Date:
4/22/2024
5
5555555

Consistent communication, and forward planning.

Mark
Roanoke
AL
Date:
4/22/2024
4
4444444

Communicated through all facets to include emails, phone calls, texts. Excellent follow with all required documents and checklists.

Alyssa
Farmville
VA
Date:
4/22/2024
5
5555555

Friendly and always kept us up to date in the process

Chelsea
Oklahoma City
OK
Date:
4/22/2024
5
5555555

Great service overall

Juan
Winter Garden
FL
Date:
4/22/2024
5
5555555

Zack was very responsive, informative, and got the deal done in a timely fashion.

John
Arlington
VA
Date:
4/22/2024
5
5555555

Good or bad news he always kept in touch.

Shamim
Chantilly
VA
Date:
4/22/2024
5
5555555

I had originally contacted a larger financial company and was not getting the service I needed. I was referred to Ryan Shay at Fairway and could not believe the one on one treatment. Ryan was thorough in explaining the mortgage lending process and helped me determine the best route for purchasing my new home. Not only was he professionall - he was sincerely personable and receptive to my concerns and questions. The Shay Fairway family made home buying a breeze in what could potentially be a very stressful situation. I highly recommend this team and this mortgage company.

Dodi
Sandersville
GA
Date:
4/22/2024
5
5555555

Jennifer Sheil and her team went above any expectations we had when securing and closing on a home for my buyers. They were responsive, respectful and got the job done! We appreciate the caring attitude every member of the Sheil Team showed us!

Lori Simms Parks
Date:
4/22/2024
5
5555555

Great communication and explained any questions we had very well. An easy and great experience!

Luke
Indianapolis
IN
Date:
4/22/2024
5
5555555

Scott was very attentive to our needs as first time home buyers. He was with us every step of the process. He made the home buying process quick and easy. I would highly recommend Scott and Fairway to anyone looking to purchase a home.

Julie
Henderson
NC
Date:
4/22/2024
5
5555555

My experience was amazing. Scott was able to transparently convey the crucial information necessary for the progression of the process in a comprehensible manner. Working with this lender not only assured that communication (via email, phone, cell) would be speedy, but the buyer would never feel out of the loop. The complexities of home buying can be extremely daunting and intimidating without adequate guidance; however, Scott proved that he and his organization values elevating the strain of first-time home-buyers for unseasoned clients. As a bonus, Scott embraced the concept of “teaching a man how to fish” by ensuring the educational piece of the process was successfully absorbed by the client. Words can not truly capture the care and professionalism I had experienced. Thanks to Scott I am not only a first-time homeowner but a productive member of society with the experience to confidently advocate and continue/pursue future real estate endeavors.

Leroy
Gibsonton
FL
Date:
4/22/2024
5
5555555

What made my experience great with Baron was how he was able to facilitate a quick closing while being helpful and clear throughout the whole process.

Nicholas
Baltimore
MD
Date:
4/22/2024
5
5555555

Easeof getting the loan within a short time and the way you responded back to our questions

Sri Harsha
Oakwood
GA
Date:
4/22/2024
5
5555555

Great communications

Joanna
Cary
NC
Date:
4/22/2024
5
5555555

great communication every step of the way.

Jay
Tucson
AZ
Date:
4/22/2024
5
5555555

Erin did a great job of explaining everything throughout the process, with quick responses to questions and even finding a loan option that other brokers said wasn't possible for us.

Benjamin
Rockmart
GA
Date:
4/22/2024
5
5555555

Garrett went above and beyond! He got his portion done so quickly, it was painless for me. Overall, the process was so easy and stress free!

Jennifer
La Porte
IN
Date:
4/22/2024
5
5555555

your team Claudia Ramirez and yourself Niomi Galindo were always on top of everything, follow ups and paying attention to every detail. We're very grateful that we met you guys and that you were able to help us along the way. It sure was a great experience. Thanks for your patience and all your hard work. Thank you.

Juan
Tucson
AZ
Date:
4/22/2024
5
5555555

Thank you for all the help

Trevor
Amherst
ME
Date:
4/22/2024
5
5555555

Mike was incredibly easy and fun to work with! He was very patient with explaining the process to my husband and I, often re-visiting topics we didn’t quite understand with a very high level of customer service and confidence. He was so great to work with!

Kylie
Manassas
VA
Date:
4/22/2024
5
5555555

Quick response time. Knowledgeable answers. Courteous service.

Sara
Watertown
WI
Date:
4/22/2024
5
5555555

Very attentive and wonderful to work with

Sarah
Advance
NC
Date:
4/22/2024
5
5555555

We got the job done! Barry was easy to work with and Fairway came through, very professional.

Cody
Maple Valley
WA
Date:
4/22/2024
5
5555555

Dana and her team were very helpful during our recent home purchase. They were in constant contact with us throughout and were available any time we had questions. We highly recommend Dana to meet your needs with home financing!

Richard
Date:
4/22/2024
5
5555555

Trey made everything so easy to understand and took a lot of the stress out of a typically stressful life event. He and his whole team are such clear communicators and made it an overall good experience.

Adella
Stafford
TX
Date:
4/22/2024
5
5555555

Great communication and I felt very well taken care of!

Meagan
Lewisville
TX
Date:
4/22/2024
5
5555555

not right now

Robert
Waco
TX
Date:
4/22/2024
5
5555555

Dottie, did everything possible to get us done. As well as communicated with us. Answered texts, calls, and really went a touch above.

Cristin
Douglass
KS
Date:
4/22/2024
5
5555555

The HOA was being extremely difficult getting Hunter and his team what they needed to complete the process. But with Hunters persistence, he was able to get the information and the loan approved just in time and saved the sale!

Brian
Littleton
CO
Date:
4/22/2024
5
5555555

Anthony was Very responsive and answered all of our questions.

David
Peoria
AZ
Date:
4/22/2024
5
5555555

Ted went above and beyond in making sure that we were well taken care of and had all our questions answered.

Pat Wong
Date:
4/22/2024
5
5555555

Ted went above and beyond in making sure that we were well taken care of and had all our questions answered.

Pat Wong
Date:
4/22/2024
5
5555555

Ted went above and beyond in making sure that we were well taken care of and had all our questions answered.

Pat Wong
Date:
4/22/2024
5
5555555

Ted went above and beyond in making sure that we were well taken care of and had all our questions answered.

Pat Wong
Date:
4/22/2024
5
5555555

Good advice, responsive, strong team.

Michael
Perryville
MD
Date:
4/22/2024
4
4444444

Nothing it was just stressful, nowadays it harder than it use to be.

Daniel
Leachville
AR
Date:
4/22/2024
5
5555555

Will was absolutely amazing to work with. He and his team had top notch communication, they were extremely patient with us and had no problem answering any and all questions we had. His weekly check in’s made me feel that much more at ease about the whole process.

Bernice Chavez
Date:
4/22/2024
5
5555555

Everything. From start to finish. The whole team was amazing, so friendly, patient and amazing at answering any questions we had and making sure we had a good understanding of every step we made.

Bernice
Denver
CO
Date:
4/22/2024
5
5555555

Kyle was fantastic from start to finish. He was super helpful every step of the way and always available to answer questions. Home buying was a breeze with Kyle's assistance!

Wyatt
Valparaiso
IN
Date:
4/22/2024
4
4444444

Great experience. I enjoyed working with Ryan

Tai
Katy
TX
Date:
4/22/2024
5
5555555

Miss Leigh Iles was extremely helpful, knowledgeable, and professional throughout the whole process. If there is a way to make it work for the client, she will find it.

Angel
Guyton
GA
Date:
4/22/2024
5
5555555

TonMs. Dana and Ms. Laura- Thank you! Thank you! Thank you very much for making our dream come true! We have a home!! Thank you very much!

Steven
Date:
4/22/2024
5
5555555

Lee and his team were professional, personable, and very customer oriented. I will recommend Lee in the future to others I know looking to buy a home in the Cheyenne area.

Randolph Flink
Date:
4/22/2024
5
5555555

Patrick was super responsive and felt like he was working with us to make getting into this house possible. Very appreciative of his service!

Sophia
Pittsburgh
PA
Date:
4/22/2024
5
5555555

Mike and his team made it great.

Michael
Old Town
FL
Date:
4/22/2024
5
5555555

Tanner & Team were awesome! Helpful, knowledgeable, organized, and answered any and all questions we had along the way. By far the easiest mortgage process we’ve been through. We’ll use them again in the future!

Justin Francis
Date:
4/22/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers