Excellent customer service, Charles answered questions and returned phone calls even on weekends and evenings.
- Keat F.
Placerville, CA Dec 20, 2020
Kept in contact with us throughout the process.
- William B.
Tracy, CA Aug 18, 2020
Communicated consistently, updated consistently and overall great customer service.
- Gary P.
Indio, CA Sep 14, 2020
Chuck is a knowledgeable mortgage individual ad I enjoyed working with him. I have obtained a mortgage from Chuck before.
- James H.
Stockton, CA Oct 28, 2020
Service and support was AMAZING!
- Rachel H.
Tracy, CA Aug 14, 2020
They were also professional made my life easy. If anybody needs a refinance please go see Charly at Fairway number one. I will definitely recommend friends
- Michael M.
Modesto, CA Aug 8, 2020
I really appreciate how much Charles communicated with us. I could call anytime or be dealing with his assistants and he would call to clarify. He's great at what he does!
- Toakase L.
Patterson, CA Nov 24, 2020
You people are very personable, they worked great together, when the interest rate goes down again I would go with “Fairway “ . Thank you again
- Leslie S.
Discovery Bay, CA Oct 12, 2020
Staff always called to check in and let us know how the process is going.
- Cindy C.
Valley Springs, CA Mar 26, 2021
Super easy process and quick.
- Bernard B.
Tracy, CA Feb 6, 2021
Alyssa was our first agent that we talked too and when she went on vacation Lisa was our agent that helped us. Lisa was able to communicate with us whenever she can. She was very personable. Everyone was great!
- Randy B.
Manteca, CA Aug 13, 2020
I was concerned doing everything online, but the communication and quick response made my concerns reduce greatly.
- Monte H.
Lodi, CA Jul 28, 2020
Fairway Financial services is great and very helpful specially Charles Sterni and his staff is very helpful
- Melde R.
Lathrop, CA Mar 15, 2021
Service, communication, knowing their biz like total professionals. I like doing business with people that are experts in their field.
- James H.
Tracy, CA Apr 30, 2021
Charles and his team were amazing! They made what can be a such a stressful time painless. An incredible team of professionals who went above and beyond for our family. We truly appreciate all of their amazing work and extra effort throughout our whole home purchase! Highly recommend Charles and his team as I know we have now become lifetime clients!
- Amy D.
Manteca, CA Aug 27, 2020
My husband and I were very happy with Charles customer service he always replied very quickly to all of our questions and concerns.
- Anna L.
Manteca, CA Dec 1, 2020
working with Alissa was a wonderfull and very, very helpful, her and Chuck will very well informed and took special care to make sure all went well
- James T.
Tracy, CA Aug 12, 2020
Mr.Sterni and his team were knowledgable, efficient, and so professional during the whole transaction. They kept us informed through the whole process which made us feel very comfortable. I will recommend Mr. Sterni to everyone I know.
- Joseph L.
Tracy, CA Nov 10, 2020
Charles was very professional and attentive. Definitely someone you want in your corner .
- Robert O.
Oakley, CA Jun 25, 2021
You are very helpful and friendly! You really do a great job taking care of your clients needs and make sure that their needs are met by going above and beyond to get the job done.
- Joshua L.
Manteca, CA Feb 23, 2021
Charles and his team made this experience as easy as it could be given the circumstances that I was carrying out this transaction. They kept things quick and easy the entire time.
- Andrew A.
Stockton, CA May 1, 2021
We appreciate it all you did for us and your team was very responsive all of are requests. Very professional
- Leo P.
Manteca, CA Nov 11, 2020
Chuck and Alyssa did a great job helping us get our house closed on time! Thank you!
- Tessa S.
Sacramento, CA Aug 11, 2020
We have always worked with the banks directly for financing or refinancing our home needs. We decided to venture out and try something else and we have absolutely zero regrets. Mr. Sterni and his team have been phenomenal throughout the entire process. All questions we asked were answered promptly with exact answers that were understandable. Communication was top-notch. If you are looking for a trustworthy and reliable mortgage company, look no further. Fairway Independent Mortgage is it!
- Scott H.
Tracy, CA Aug 12, 2020
Chuck and Alyssa were great. They communicated well and I had no surprises.
- Philip B.
Castro Valley, CA Oct 2, 2020
Constant updates on refi was amazing, always knowing where we were at in the process.
- Jason R.
Waterford, CA Sep 16, 2020
Communication was outstanding. Your staff was always pleasant and helpful. This was a stress-free experience.
- David L.
Tracy, CA Dec 16, 2020
Very efficient
- Susie O.
Tracy, CA Dec 30, 2020
Alyssa Hunt was amazing!!! Friendly and professional.
- Ronald W.
Pioneer, CA Sep 14, 2020
Everyone was extremely friendly. They kept me up to date and made the process a smooth one. If I had questions or needed to voice my concern about something, they were always there with answers and help.
- Donald O.
Manteca, CA Mar 8, 2021
Tells it how it is. Fast. Efficient. On the ball! No matter what obstacle is placed he will help you navigate through and explains in terms you can easily understand as a first time buyer. Thanks Charles!
- Kristalyn W.
Copperopolis, CA Feb 27, 2021
Charles always returned my calls to answer any questions I had. He even returned my call during his vacation.
- Desiriece S.
Sonora, CA Jul 31, 2020
Charles and Alyssa were helpful with my questions and communicative during the process.
- Timothy M.
Brentwood, CA Oct 28, 2020
.
- Salvador R.
Ripon, CA Jan 9, 2021
The customer service. Follow up phone calls.
- Jeremy J.
Manteca, CA Jul 18, 2020
It was a pleasure to work with all 3 of them. They had great communication skills, always returned phone calls and answered all questions. Alyssa was always on top of everything and I loved working with her. I felt valued.
- Kenneth M.
Escalon, CA Aug 1, 2020
Chuck helped me buy my first house. The reason I keep coming back is he always guides me in understanding the ins and outs of the process. I trust what he tells me. He has always helped me make the decision that is best for me. What more could you ask for! Also I would like to do a special shout out to Alyssa, thank you so much always calling me back and for answering all my questions no matter how silly they are.
Thank you!
DW
- Debora W.
Lathrop, CA Aug 11, 2020
You were able to provide a house for my family.
The team was grate
- Casey B.
Modesto, CA Dec 8, 2020
Charles was very transparent, thorough and informative. We appreciated his help along with his assistants who updated us throughout our home buying process.
- Katelyn R.
Manteca, CA Jun 27, 2021
Good service, good communication, it was fast and efficient
- Ab T.
Modesto, CA Jul 23, 2021
Everyone was so friendly, communicative, and timely.
- Bridget K.
Oakland, CA May 31, 2021
Charles and his team made the process very simple, despite being restricted due to the COVID restrictions in our county. I’ve never done a refi like this. Technology was great. Highly recommend Charles Sterni and his team.
- Werner S.
Tracy, CA Dec 10, 2020
Great communication every step of the way! Everyone was so friendly and great to work with, it made this experience really wonderful, thank you!
- ALISHA V.
Modesto, CA Jul 23, 2021
The entire team at Fairway Independent Mortgage made me feel at ease. They are very professional, respectful and caring. The transition was completely seamless. I have an extraordinarily high standard, and they exceeded my expectations! I have now raised the bar of exceptional customer service. Two thumbs WAY UP, for this team of professionals.
- Daniel M.
Manteca, CA Aug 24, 2020
The entire experience was great! It was efficient, options were provided, we locked in a great rate, and constantly knew exactly was going on. Charles and his staff communicated with us every step of the way. First class operation! Thank you guys very much!
- Mary A.
Stockton, CA Jan 16, 2021
its my first house and charles and his time alyssa and akemi made it not scary and not confusing there a great team.
- DeVon C.
Stockton, CA Apr 20, 2021
Ease of things. Communication.
- John W.
Tracy, CA Oct 2, 2020
The service was very courteous and informative and he was a very kind person.
- Leticia M.
Manteca, CA Aug 21, 2020
Always positive and able to adapt to any curveball thrown their way making potentially stressful situations like a walk in the park!!
- Jesse H.
Ripon, CA Oct 29, 2020
Charles Sterni is awesome to work with he is very knowledgeable and professional. This was our 2nd time using Charles and his team to help us with a loan. He explains all the details with the loan process thoroughly and he gives you different options and answers all the questions and concerns you might have. Charles sends a list with all the info they need and once they receive the info the loan process goes quick and smooth.
We would use them again and refer them to anyone.
- Michael M.
Denair, CA Oct 28, 2020
Help
- Anthony G.
Manteca, CA May 6, 2021
The communication was top notch and the advice throughout the process.
- Jonathan C.
Oakdale, CA Oct 10, 2020
Always available to answer any questions. Provided feedback in a timely manner.
- John S.
Carmichael, CA May 18, 2021
Charles and his whole team were awesome. Simply the best
- Erik M.
Oakland, CA Jun 5, 2021
The communication was awesome with friendly staff
- Jane B.
Ripon, CA Dec 18, 2020
Everything
- Lisa B.
Manteca, CA Mar 3, 2021
The team at Fairway was awesome! The loan process was a great experience with Charles, Alyssa and Akemi! They were all attentive to any questions and concerns my family and I had about the home loan process! I never thought I’d be able to get a home loan but Charles worked with us to make it happen! This team is awesome and definitely there when you need them.
- Delilah A.
Modesto, CA Jan 16, 2021
Charles and his team has been a pleasure to work with! I bought my Tracy home in 2019 and refinanced the same home in 2021, both transactions were streamline and results were favorable. If it’s possible, Charles will make it happen! I am a realtor in a different state but for reference, I have included Fairway Independent Mortgage Co. as one of my preferred lenders! Thank you again Charles and the entire team for making my transactions happen.
Kian Flores - S. 192643
LV Realtor
- Kian F.
Tracy, CA Feb 26, 2021
Charles worked extremely hard for us, finding the right loan and keeping us abreast step by step.
Also, Office Manager, Alyssa was extremely helpful and kind, answering my questions along the way.
- Elizabeth C.
Tracy, CA Dec 20, 2020
Everything went so smoothly and quickly. We’re able to save money and keep to the schedule of paying off our home that we were hoping for. Charles and his team made this such an easy experience!
- Andrew A.
Tracy, CA Mar 24, 2021
Excellent communication from both Charles and Alyssa Hunt. Electronic sending and signing of documents was easy and convenient. Competitive interest rate and one of the most important aspect was the flexibility of the loan. I plan on making an additional deposit on the home a few months later and was assured by Charles that all I needed to do was send the money and the mortgage payment would be adjusted and that no refinance was necessary. I would definitely recommend/use Charles in the future
- Lance B.
Ripon, CA Dec 16, 2020
Nice person
- Julius B.
Tracy, CA Dec 22, 2020
Speed of service. Willing to go extra miles for completion.
- Clifford H.
Stockton, CA Dec 9, 2020
Charles took care of me. He answered my calls, answered my questions, he was readily available when I needed him. His assistant, Alyssa, was also incredibly helpful and made my experience easy and concern-free. I’d happily recommend them to anyone for their lending needs.
- Mark M.
Riverbank, CA Sep 13, 2020
U guys made this a walk in the park for me great help and helped me with everything
- Miguel B.
Lathrop, CA May 28, 2021
The entire process, start to finish.
- Glenn H.
Elk Grove, CA Jan 11, 2021
Charles and his staff were very professional and kept in close touch with me every step of the way. I would definitely use them again in the future
- Robert P.
Tracy, CA Oct 12, 2020
Erica and Monica were very patient with my senior moments.
- Antanette C.
Tracy, CA Jun 12, 2021
My experience from start to finish was amazing. Mrs Alyssa made my experience so calming. Alyssa so professional explained the steps that I was going thru.
I can only say to all at Fairway Thank you and God Bless. If I know of anyone who want to buy or refinance I will certainly refer them.
- Eddie M.
Tracy, CA Nov 10, 2020
The entire team was very organized and on top of getting all information needed to move the process along quickly. Both Alyssa and Akemi were great! And Charles kept his word on how things would work out and we have already referred friends over to him. Thank you all again for helping with my refinancing!
- Daisy R.
Tracy, CA Feb 15, 2021
Charles did an excellent job taking care of my refinance. It was such a smooth and easy experience. His team was great at communicating each step of the way. Alyssa went above and beyond to make sure everything went smoothly. I highly recommend this team. They are the best in the business.
- Nicole H.
Manteca, CA Nov 29, 2020
The communication and customer service provided throughout the process from pre-approval to closing was outstanding
- Joshua W.
Modesto, CA May 4, 2021
Promise to drop rate if rates go down, but not raise them if they go up
Support help lowering monthly pay,ent
Clear identification of costs of differing amounts per month resulting from different amounts to refi, different amounts to pay up front, different lengths of loans
Available whenever I needed
Clearly addressed OUR needs and Gina avail outlook
- Jeffrey H.
Manteca, CA Feb 6, 2021
Great communication at all times. Charles was very transparent and informative. Alyssa and Akemi made the signing process easy peasy. Two thumbs up for the entire team!
- Stephen T.
Tracy, CA Dec 23, 2020
Working with Charles and his staff was a joy. Very happy with his professionalism and eagerness to serve.
- Michael M.
Tracy, CA Jul 22, 2020
Charles’s team, especially Alyssa, always kept me updated on the progress of my loan. Also, they made sure we closed on time, even with holidays in between.
- Joshita S.
Manteca, CA Dec 12, 2020
He gave me a mortgage I can live with.
- Valerie V.
Stockton, CA Jan 18, 2021
Exceptional service and great people to work with.
- Keith B.
Sacramento, CA Sep 15, 2020
Charles and his team worked tirelessly to get us a great deal on our refinance. Communication was open and they gave regular updates several times a week during the entire process. I really appreciated the effort put forth by Charles and Alyssa. They were always very pleasant and thorough and have made this process as painless as possible. I have already recommended them to others.
- Jocelyn L.
Patterson, CA Dec 21, 2020
Charles and his staff were very knowledgeable and pleasant to work with.
- Joshua L.
Manteca, CA Aug 16, 2020
Good communication
- Azhar M.
Stockton, CA Aug 18, 2020
Great team! Job well done.
- KATHY S.
STOCKTON, CA Sep 14, 2020
I have worked with Charles in the past, and yet again i have had a wonderful experience with my refinance. It is always a pleasure to work with him and his staff.
- Sarah S.
Lathrop, CA Jun 22, 2021
Since the beginning Charles provided me with all the options and Alyssa and Akemi made all the progress smooth and had all the patience with me , I totally recommend Charles and his team 100% , thanks 🙏
- Jose C.
Tracy, CA Jan 23, 2021
We have used Fairway multiple times and have never been disappointed. They follow up, they are pleasant and nice. I have recommended them to multiple family members and friends.
- Dana R.
Manteca, CA Sep 14, 2020
Charles and team truly provide exceptional service.
They went above and beyond to ensure my bid was strongly considered and ultimately provided a smooth lending
process.
- Magge Z.
Manteca, CA Jul 1, 2021
Everything!!!!
- Adam G.
Manteca, CA Aug 9, 2020
You got the deal closed on time with good communication.
- Christopher B.
Manteca, CA Jun 15, 2021
Very friendly team!! Great communication!!
- Daniel L.
Tracy, CA Apr 18, 2021
Charles and his team made it so simple to get through the refinancing process. It took very little of my time.
- Jamie U.
Tracy, CA Sep 14, 2020
Charles and the whole Fairway Team were incredible. When I started this process, I was honest with Charles in regards to what I have available and my current situation. Charles at "ALL" times kept that in mind. I wasn't caught of guard by any suprise fees, I was well aware at all times what was expected and what the next step of the process was.
- Jody P.
Stockton, CA Jun 23, 2021
Although my husband was more active during this process than I was, Charles and Lisa were both great to work with. With this being our first time refinancing, we had many questions and needed several explanations on the different aspects of the process. Both Charles and Lisa were very patient and knowledgeable and helped us every step of the way. It was a great experience for us. Thank you!
- Kathleen B.
Manteca, CA Aug 12, 2020
Seamless process... online loan application... online document signing with eSign and document uploads... home visit by Notary to finalize the process. Couldn't be any easier!
- Michael C.
Brentwood, CA Jan 16, 2021
Great communication. Thank you for your help.
- Roumelia F.
Manteca, CA Dec 11, 2020
Charles and his team worked diligently making sure that everything was handled in a timely fashion and I received all my documents as needed and when I had questions they were answered promptly.
- Renee D.
Valley Springs, CA Nov 29, 2020
The staff was very helpful and friendly. We were informed about every change and updated on a regular basis. The loan went through without any hitches. Easiest refinance ever!
- Steve M.
Cool, CA Mar 13, 2021
Charles and his staff was always available to answer our SEVERAL questions, the staff was ALWAYS, kind, considerate, and compassionate
- Roberta M.
Jackson, CA Jul 24, 2021
Best customer service
Best loan rates
- Moazzam R.
Manteca, CA Dec 18, 2020
Charles and his staff were very helpful and informative to help us through our home purchase.
- Thomas H.
Ripon, CA Sep 16, 2020
Proficient & professional staff! We've never been disappointed when dealing with Charles Sterni and his staff!
Whether you’re looking to buy, build or refinance your home, our experienced mortgage professionals are here to help. Here at Fairway Independent Mortgage Corporation, we offer a variety of loan options that can help you achieve homeownership with the speed and service you deserve. Plus, our mortgage professionals are dedicated to finding the right loan with great rates, terms and costs to meet your specific needs.
Financing a home is one of the biggest commitments you will ever make - let us help guide you throughout the entire loan process from application to closing and beyond. We look forward to putting our mortgage service to work for you!
Why Fairway?
It's our goal to exceed your expectations, guarantee your satisfaction, and earn your trust.
Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act, License No 41DBO-78367. Licensed by the Department of Financial Protection and Innovation under the California Financing Law, NMLS #2289. Loans made or arranged pursuant to a California Residential Mortgage Lending Act License.
