The professionalism. They were always quick to get back to me with any questions or concerns I had.
- Jackie W.
Tracy, CA May 30, 2020
Charles was awesome to work with. He was very professional, super responsive when I had questions, and extremely knowledgeable. I highly recommend Charles.
- Taylor C.
Santa Clara, CA Apr 21, 2020
My husband and I were very happy with Charles customer service he always replied very quickly to all of our questions and concerns.
- Anna L.
Manteca, CA Dec 1, 2020
The help from Charles and Alyssa! They were thorough and helped me along the whole process. It was my first time buying a house so I didn’t know much. They saw me through to the end. Thank you very much. Very pleased. Will refer to my friends and family. Till next time!
- Jeremiah S.
Tracy, CA Jun 11, 2020
Great communication at all times. Charles was very transparent and informative. Alyssa and Akemi made the signing process easy peasy. Two thumbs up for the entire team!
- Stephen T.
Tracy, CA Dec 23, 2020
Friendly, above and beyond service. Smooth transaction, made easy with the portal...
- Linda F.
Hughson, CA Jun 11, 2020
working with Alissa was a wonderfull and very, very helpful, her and Chuck will very well informed and took special care to make sure all went well
- James T.
Tracy, CA Aug 12, 2020
COVID-19 started right in the middle of our loan process causing many new challenges to get our loan closed. Charles and his time worked very hard to help overcome all these obstacles and got the job done during challenging times. We are very thankful.
- Andrew S.
Tracy, CA May 20, 2020
Everyone was nice, answered all my questions, answered questions I didn’t even know to ask. Professional one and all.
- Gordon B.
Tracy, CA Jul 10, 2020
Great company. They were always available to help me.
- Austin S.
Salida, CA Jun 12, 2020
You guys were very accommodating and I only had to make one trip to the office. Everything went smoothly and timely considering the climate that we are in.
- Lettie O.
Manteca, CA Apr 16, 2020
Excellent customer service, Charles answered questions and returned phone calls even on weekends and evenings.
- Keat F.
Placerville, CA Dec 20, 2020
Mr.Sterni and his team were knowledgable, efficient, and so professional during the whole transaction. They kept us informed through the whole process which made us feel very comfortable. I will recommend Mr. Sterni to everyone I know.
- Joseph L.
Tracy, CA Nov 10, 2020
Speed of service. Willing to go extra miles for completion.
- Clifford H.
Stockton, CA Dec 9, 2020
Charles and his team were a huge help in our home buying process. They made everything so easy, were always there to answer any questions we had, and took away a lot of the stress that comes with buying a home. We would highly recommend him to our friends and family.
- Brandi L.
Tracy, CA Jun 19, 2020
My experience from start to finish was amazing. Mrs Alyssa made my experience so calming. Alyssa so professional explained the steps that I was going thru.
I can only say to all at Fairway Thank you and God Bless. If I know of anyone who want to buy or refinance I will certainly refer them.
- Eddie M.
Tracy, CA Nov 10, 2020
Chuck helped me buy my first house. The reason I keep coming back is he always guides me in understanding the ins and outs of the process. I trust what he tells me. He has always helped me make the decision that is best for me. What more could you ask for! Also I would like to do a special shout out to Alyssa, thank you so much always calling me back and for answering all my questions no matter how silly they are.
Thank you!
DW
- Debora W.
Lathrop, CA Aug 11, 2020
The whole process went smooth and faster then I expected. One of the easiest refinance I've ever experienced. Also when I had questions, I was always given answers pretty quickly.
- Orinda N.
Manteca, CA Jul 3, 2020
Chuck and Alyssa were great. They communicated well and I had no surprises.
- Philip B.
Castro Valley, CA Oct 2, 2020
Charles and his team always go above and beyond and keep you very well informed!! I will use him for any future home loan I decide to get!!
- Danielle B.
Wheatland, CA Jul 15, 2020
Charles took care of me. He answered my calls, answered my questions, he was readily available when I needed him. His assistant, Alyssa, was also incredibly helpful and made my experience easy and concern-free. I’d happily recommend them to anyone for their lending needs.
- Mark M.
Riverbank, CA Sep 13, 2020
Knows what he is Doing and he is always for the best interest of his clients. Good communication. He always answer question in a timely manner.
- Amy S.
Tracy, CA Jun 17, 2020
Chuck is a knowledgeable mortgage individual ad I enjoyed working with him. I have obtained a mortgage from Chuck before.
- James H.
Stockton, CA Oct 28, 2020
The communication was top notch and the advice throughout the process.
- Jonathan C.
Oakdale, CA Oct 10, 2020
Good communication
- Azhar M.
Stockton, CA Aug 18, 2020
Charles and his team made themselves available all times of the day for any questions I might have had as well as explained each step during the process of purchasing my home.
- Bryan B.
Los Banos, CA Apr 18, 2020
Exceptional service and great people to work with.
- Keith B.
Sacramento, CA Sep 15, 2020
Charles and his team worked tirelessly to get us a great deal on our refinance. Communication was open and they gave regular updates several times a week during the entire process. I really appreciated the effort put forth by Charles and Alyssa. They were always very pleasant and thorough and have made this process as painless as possible. I have already recommended them to others.
- Jocelyn L.
Patterson, CA Dec 21, 2020
Charles and Alyssa were helpful with my questions and communicative during the process.
- Timothy M.
Brentwood, CA Oct 28, 2020
Charles and his staff made it easy to refinance. They always kept me in the loop with any and all information. I would highly recommend Charles and his team.
- Dina D.
Tracy, CA Jun 13, 2020
Alyssa was our first agent that we talked too and when she went on vacation Lisa was our agent that helped us. Lisa was able to communicate with us whenever she can. She was very personable. Everyone was great!
- Randy B.
Manteca, CA Aug 13, 2020
Charles Sterni is awesome to work with he is very knowledgeable and professional. This was our 2nd time using Charles and his team to help us with a loan. He explains all the details with the loan process thoroughly and he gives you different options and answers all the questions and concerns you might have. Charles sends a list with all the info they need and once they receive the info the loan process goes quick and smooth.
We would use them again and refer them to anyone.
- Michael M.
Denair, CA Oct 28, 2020
Charles and Alyssa were wonderful made everything so easy
- Kevin R.
Manteca, CA Jun 9, 2020
The entire process, start to finish.
- Glenn H.
Elk Grove, CA Jan 11, 2021
Thanks everything was wonderful. Quick response for everything
- Rajni R.
Manteca, CA Jun 10, 2020
Communication was outstanding. Your staff was always pleasant and helpful. This was a stress-free experience.
- David L.
Tracy, CA Dec 16, 2020
Charles did an excellent job taking care of my refinance. It was such a smooth and easy experience. His team was great at communicating each step of the way. Alyssa went above and beyond to make sure everything went smoothly. I highly recommend this team. They are the best in the business.
- Nicole H.
Manteca, CA Nov 29, 2020
Very professional and confident in what he was doing.
- Christopher M.
Tracy, CA Apr 11, 2020
You people are very personable, they worked great together, when the interest rate goes down again I would go with “Fairway “ . Thank you again
- Leslie S.
Discovery Bay, CA Oct 12, 2020
Charles and his team are the best !!!! Always communicate well and help us through the entire process. I always recommend Charles and his team to all my friends!! Thanks again Charles ur the best!!!
- Isaac H.
Manteca, CA May 27, 2020
The communication was awesome with friendly staff
- Jane B.
Ripon, CA Dec 18, 2020
Although my husband was more active during this process than I was, Charles and Lisa were both great to work with. With this being our first time refinancing, we had many questions and needed several explanations on the different aspects of the process. Both Charles and Lisa were very patient and knowledgeable and helped us every step of the way. It was a great experience for us. Thank you!
- Kathleen B.
Manteca, CA Aug 12, 2020
Charles and his team made the process very simple, despite being restricted due to the COVID restrictions in our county. I’ve never done a refi like this. Technology was great. Highly recommend Charles Sterni and his team.
- Werner S.
Tracy, CA Dec 10, 2020
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- Salvador R.
Ripon, CA Jan 9, 2021
We have always worked with the banks directly for financing or refinancing our home needs. We decided to venture out and try something else and we have absolutely zero regrets. Mr. Sterni and his team have been phenomenal throughout the entire process. All questions we asked were answered promptly with exact answers that were understandable. Communication was top-notch. If you are looking for a trustworthy and reliable mortgage company, look no further. Fairway Independent Mortgage is it!
- Scott H.
Tracy, CA Aug 12, 2020
The constant communication and checking in to let me know any updates. They always made themselves available and answered all my questions and concerns in a timely manner. They went above and beyond to make sure I was taken care of. I felt they appreciated my business.
- TASHA B.
Newman, CA May 20, 2020
Always positive and able to adapt to any curveball thrown their way making potentially stressful situations like a walk in the park!!
- Jesse H.
Ripon, CA Oct 29, 2020
Great communication and really advocated for us at all times. Love the whole team!!
- Theresa S.
Tracy, CA Jun 17, 2020
Charles and his staff were very helpful and informative to help us through our home purchase.
- Thomas H.
Ripon, CA Sep 16, 2020
Constant updates on refi was amazing, always knowing where we were at in the process.
- Jason R.
Waterford, CA Sep 16, 2020
Charles always returned my calls to answer any questions I had. He even returned my call during his vacation.
- Desiriece S.
Sonora, CA Jul 31, 2020
We really liked communication from Charles staff, even if just a simple phone call to keep us informed and guide us step by step, that makes great service
- Eliana V.
Modesto, CA Jun 12, 2020
Very efficient
- Susie O.
Tracy, CA Dec 30, 2020
Charles and his team were amazing! They made what can be a such a stressful time painless. An incredible team of professionals who went above and beyond for our family. We truly appreciate all of their amazing work and extra effort throughout our whole home purchase! Highly recommend Charles and his team as I know we have now become lifetime clients!
- Amy D.
Manteca, CA Aug 27, 2020
The service was very courteous and informative and he was a very kind person.
- Leticia M.
Manteca, CA Aug 21, 2020
Great company to work with.
- Joshua L.
Manteca, CA Jul 9, 2020
Nice person
- Julius B.
Tracy, CA Dec 22, 2020
We appreciate it all you did for us and your team was very responsive all of are requests. Very professional
- Leo P.
Manteca, CA Nov 11, 2020
Awesome staffs, keeps me informed on all aspect of the refinancing.
- Helen M.
Tracy, CA Apr 15, 2020
Charles and Alyssa are a pleasure to work with! Very efficient with the loan process, and extremely friendly and personable! This is our third time working with them, and will continue to do so as needed! Thank you for making our home refi process painless!
- Brooke B.
Tracy, CA Jun 21, 2020
Everything!!!!
- Adam G.
Manteca, CA Aug 9, 2020
It was a pleasure to work with all 3 of them. They had great communication skills, always returned phone calls and answered all questions. Alyssa was always on top of everything and I loved working with her. I felt valued.
- Kenneth M.
Escalon, CA Aug 1, 2020
We have used Fairway multiple times and have never been disappointed. They follow up, they are pleasant and nice. I have recommended them to multiple family members and friends.
- Dana R.
Manteca, CA Sep 14, 2020
Constant, complete communication and reasonable requests; quick end to end process
- Michael K.
Tracy, CA Apr 14, 2020
The customer service. Follow up phone calls.
- Jeremy J.
Manteca, CA Jul 18, 2020
The entire Tracy branch was on point! I would HIGHLY recommend doing business with them again.
- Brian J.
Manteca, CA Jun 16, 2020
I really appreciate how much Charles communicated with us. I could call anytime or be dealing with his assistants and he would call to clarify. He's great at what he does!
- Toakase L.
Patterson, CA Nov 24, 2020
Constant contact throughout entire process. Great team!
- Kyle B.
Patterson, CA Jun 8, 2020
Ease of things. Communication.
- John W.
Tracy, CA Oct 2, 2020
Charles and his staff were very knowledgeable and pleasant to work with.
- Joshua L.
Manteca, CA Aug 16, 2020
Definitely would use Charles & his team again. They kept me informed, answered all my questions and explained the process of my refi in terms I could understand. Great experience overall!
- Andrea A.
Manteca, CA May 17, 2020
Best customer service
Best loan rates
- Moazzam R.
Manteca, CA Dec 18, 2020
Everything without a glitch. Commutation was great.
Highly knowledgeable would recommend to a friend
- Juan F.
Stockton, CA May 12, 2020
Fast and easy.
- Kathleen W.
Lincoln, CA May 18, 2020
Chuck and Alyssa did a great job helping us get our house closed on time! Thank you!
- Tessa S.
Sacramento, CA Aug 11, 2020
Me. Sterni was very direct and efficient with our move, and his assistant, Ms. Hunt, was extremely easy to communicate with and helped us with every step of our process. We will be recommending them to everyone we know.
- Kyle L.
Tracy, CA Jun 20, 2020
Working with Charles and his staff was a joy. Very happy with his professionalism and eagerness to serve.
- Michael M.
Tracy, CA Jul 22, 2020
The entire team at Fairway Independent Mortgage made me feel at ease. They are very professional, respectful and caring. The transition was completely seamless. I have an extraordinarily high standard, and they exceeded my expectations! I have now raised the bar of exceptional customer service. Two thumbs WAY UP, for this team of professionals.
- Daniel M.
Manteca, CA Aug 24, 2020
Great communication. Thank you for your help.
- Roumelia F.
Manteca, CA Dec 11, 2020
Charles and his team worked diligently making sure that everything was handled in a timely fashion and I received all my documents as needed and when I had questions they were answered promptly.
- Renee D.
Valley Springs, CA Nov 29, 2020
Great team! Job well done.
- KATHY S.
STOCKTON, CA Sep 14, 2020
Hands down best loan experience ive had. Would recommend to anyone looking for home loans.. Thanks again...
- Seth B.
Modesto, CA Apr 21, 2020
Excellent communication from both Charles and Alyssa Hunt. Electronic sending and signing of documents was easy and convenient. Competitive interest rate and one of the most important aspect was the flexibility of the loan. I plan on making an additional deposit on the home a few months later and was assured by Charles that all I needed to do was send the money and the mortgage payment would be adjusted and that no refinance was necessary. I would definitely recommend/use Charles in the future
- Lance B.
Ripon, CA Dec 16, 2020
Communicated consistently, updated consistently and overall great customer service.
- Gary P.
Indio, CA Sep 14, 2020
They were also professional made my life easy. If anybody needs a refinance please go see Charly at Fairway number one. I will definitely recommend friends
- Michael M.
Modesto, CA Aug 8, 2020
Service and support was AMAZING!
- Rachel H.
Tracy, CA Aug 14, 2020
Alyssa Hunt was amazing!!! Friendly and professional.
- Ronald W.
Pioneer, CA Sep 14, 2020
You were able to provide a house for my family.
The team was grate
- Casey B.
Modesto, CA Dec 8, 2020
Charles and his team made it so simple to get through the refinancing process. It took very little of my time.
- Jamie U.
Tracy, CA Sep 14, 2020
service was great
- Ajay M.
Manteca, CA May 4, 2020
Charles and Team personify the gold standard for customer service. Throughout the entire refi process the team provided timely updates on the status of my loan and immediately addressed any questions or concerns I had with patience and grace. It was an absolute pleasure to do business with them and I highly recommend them for anyone’s mortgage loan/refi needs.
Thank you Charles and Team for all you do, and for making the mortgage loan/refi process a breeze!
- Paris I.
Oakland, CA May 5, 2020
The communication was great. With the modified hours of operation due to the covid pandemic, voicemails that were left were returned promptly. I will definitely use their services again for my future mortgage lending needs.
- Richard G.
Tracy, CA Jun 27, 2020
Charles worked extremely hard for us, finding the right loan and keeping us abreast step by step.
Also, Office Manager, Alyssa was extremely helpful and kind, answering my questions along the way.
- Elizabeth C.
Tracy, CA Dec 20, 2020
Charles and his staff were very professional and kept in close touch with me every step of the way. I would definitely use them again in the future
- Robert P.
Tracy, CA Oct 12, 2020
Kept in contact with us throughout the process.
- William B.
Tracy, CA Aug 18, 2020
Great place, great work, easy to deal with and get all the stuff taken care of and signed.
- Kyle S.
Lathrop, CA Apr 22, 2020
I have worked with Charles in the past. He and his staff are great to work with.
- Sarah S.
Lathrop, CA Apr 17, 2020
Charles’s team, especially Alyssa, always kept me updated on the progress of my loan. Also, they made sure we closed on time, even with holidays in between.
- Joshita S.
Manteca, CA Dec 12, 2020
I was concerned doing everything online, but the communication and quick response made my concerns reduce greatly.
Whether you’re looking to buy, build or refinance your home, our experienced mortgage professionals are here to help. Here at Fairway Independent Mortgage Corporation, we offer a variety of loan options that can help you achieve homeownership with the speed and service you deserve. Plus, our mortgage professionals are dedicated to finding the right loan with great rates, terms and costs to meet your specific needs.
Financing a home is one of the biggest commitments you will ever make - let us help guide you throughout the entire loan process from application to closing and beyond. We look forward to putting our mortgage service to work for you!
Why Fairway?
It's our goal to exceed your expectations, guarantee your satisfaction, and earn your trust.
Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act, License No 41DBO-78367. Licensed by the Department of Financial Protection and Innovation under the California Financing Law, NMLS #2289. Loans made or arranged pursuant to a California Residential Mortgage Lending Act License.
