Charles was very knowledgeable. That knowledge and confidence he displayed instilled my trust. His assistant Aslyssa kept me aprised of each aspect of the process and I never felt "in the dark" of any part of the process of loan. When I had questions/concerns, she was always available. With Charles, Alyssa and staff in office, I felt valued as a customer and to me, is equally as important as a smooth loan process. Thank you so much!!
- Richard G.
Tracy, CA May 8, 2019
The staff was outstanding. Made the process easy. Explained everything very well
- Anthony M.
Tracy, CA Mar 6, 2020
This is the second time i worked with Charles. He has been great both times excellent service given
- Sarah S.
Lathrop, CA Aug 8, 2019
Great customer service. Friendly and helpful staff
- Daniel L.
Tracy, CA Jan 17, 2020
Charles and his team are the best !!!! Always communicate well and help us through the entire process. I always recommend Charles and his team to all my friends!! Thanks again Charles ur the best!!!
- Isaac H.
Manteca, CA May 27, 2020
Total Communication!! Thank you!!
- Gina M.
Riverbank, CA Sep 4, 2019
Knows what he is Doing and he is always for the best interest of his clients. Good communication. He always answer question in a timely manner.
- Amy S.
Tracy, CA Jun 17, 2020
My loan was completed in an efficient and timely manner.
- Lisa M.
Modesto, CA Jun 12, 2019
Returned calls kept us informed
- Randy K.
Indio, CA Mar 24, 2020
Me. Sterni was very direct and efficient with our move, and his assistant, Ms. Hunt, was extremely easy to communicate with and helped us with every step of our process. We will be recommending them to everyone we know.
- Kyle L.
Tracy, CA Jun 20, 2020
Constant contact. If we had any question big or small we were about to ask without issue.
- Sara R.
Manteca, CA May 22, 2019
Really appreciate the help Charles and his team provided to secure the mortgage for buying our dream home.
- Rahul P.
Tracy, CA Mar 9, 2020
Charles and his staff are really professional and they remain close, helpful and informed for you through out the whole process. As a first time buyer, there was so much I did not know. Charles, Veronica, Ashley and others were there for me especially during unsure and stressful moments and they taught and put together and truly wonderful deal and experience!
- Bryan C.
Tracy, CA Jun 12, 2019
Great company to work with.
- Joshua L.
Manteca, CA Jul 9, 2020
Charles communicated what was happening with my loan and talked about future plans to improve my credit rating. His team communicated well and was very helpful.
- Robert M.
Tracy, CA Nov 7, 2019
Communication and explanation.
- Praveen P.
Modesto, CA Jun 20, 2019
They saved our escrow, we almost lost our home due to another lender and this team pulled it together for us. We are very thankful. They were all very easy to work with and efficient
- Caila W.
Turlock, CA Feb 16, 2020
The constant communication and checking in to let me know any updates. They always made themselves available and answered all my questions and concerns in a timely manner. They went above and beyond to make sure I was taken care of. I felt they appreciated my business.
- TASHA B.
Newman, CA May 20, 2020
The professionalism. They were always quick to get back to me with any questions or concerns I had.
- Jackie W.
Tracy, CA May 30, 2020
Charles was very helpful in all ways of refinancing and including my Insurance and property taxes.
- Irene H.
Modesto, CA Oct 22, 2019
Charles and his staff made it easy to refinance. They always kept me in the loop with any and all information. I would highly recommend Charles and his team.
- Dina D.
Tracy, CA Jun 13, 2020
COVID-19 started right in the middle of our loan process causing many new challenges to get our loan closed. Charles and his time worked very hard to help overcome all these obstacles and got the job done during challenging times. We are very thankful.
- Andrew S.
Tracy, CA May 20, 2020
The fast service and answered every question we had. Very pleased 😀
- Glen M.
Redding, CA Apr 20, 2019
Great communication and really advocated for us at all times. Love the whole team!!
- Theresa S.
Tracy, CA Jun 17, 2020
They are very pleasant friendly staff
- Richard S.
Stockton, CA Jan 21, 2020
Friendly, above and beyond service. Smooth transaction, made easy with the portal...
- Linda F.
Hughson, CA Jun 11, 2020
Charles is the best.
- Moazzam R.
Manteca, CA Oct 21, 2019
Charles and Alyssa are a pleasure to work with! Very efficient with the loan process, and extremely friendly and personable! This is our third time working with them, and will continue to do so as needed! Thank you for making our home refi process painless!
- Brooke B.
Tracy, CA Jun 21, 2020
You guys were very accommodating and I only had to make one trip to the office. Everything went smoothly and timely considering the climate that we are in.
- Lettie O.
Manteca, CA Apr 16, 2020
His staff was friendly and kept me updated and answered all my questions fast. If I needed help I could call or text Charles and he would get back to me immediately. Great customer service.
- Larry D.
Tracy, CA May 20, 2019
Charles was awesome to work with. He was very professional, super responsive when I had questions, and extremely knowledgeable. I highly recommend Charles.
- Taylor C.
Santa Clara, CA Apr 21, 2020
Charles (& everyone) at Fairway were absolutely wonderful. They always were happy to answer all our questions, welcoming us anytime, at their offices, or over the phone. Walked us through all the documents, explaining the whole process, working to get us the best interest rate and providing consultations, explanations and guidance. Since this was our first purchase we were very anxious about all of it. Charles, in particular, was very kind and explained everything with courtesy & patience.
- Ronald B.
Tracy, CA Feb 28, 2019
The communication was great. With the modified hours of operation due to the covid pandemic, voicemails that were left were returned promptly. I will definitely use their services again for my future mortgage lending needs.
- Richard G.
Tracy, CA Jun 27, 2020
Great communication & a very smooth process with buying my first home. I worked a lot with Lisa and she was awesome. Answered my calls and my million questions !!! It was a pleasure working with Charles and Lisa.
- Linda M.
Tracy, CA Dec 5, 2019
Fast and easy.
- Kathleen W.
Lincoln, CA May 18, 2020
Charles and Alyssa are great, very helpful and always keeping the client informed.
- Andy F.
Indio, CA Mar 19, 2020
Everything without a glitch. Commutation was great.
Highly knowledgeable would recommend to a friend
- Juan F.
Stockton, CA May 12, 2020
Charles and his team made themselves available all times of the day for any questions I might have had as well as explained each step during the process of purchasing my home.
- Bryan B.
Los Banos, CA Apr 18, 2020
This is our third mortgage with Charles. All of our experiences have been informative, positive, timely, honest and fair. Everything that Charles has said he could do for us has been done, he has always over-delivered. Thanks again for the incredible service...
Jeff and Nancie
- NANCIE E.
TRACY, CA Mar 12, 2019
Great company. They were always available to help me.
- Austin S.
Salida, CA Jun 12, 2020
Charles is amazing at what he does!! He got us approved within hours and helped us close in an ideal time frame! We are so thankful.
- Fabian G.
Lodi, CA Dec 16, 2019
The entire Tracy branch was on point! I would HIGHLY recommend doing business with them again.
- Brian J.
Manteca, CA Jun 16, 2020
Best experience I have ever had!
- Alyssa H.
Manteca, CA Sep 16, 2019
The help from Charles and Alyssa! They were thorough and helped me along the whole process. It was my first time buying a house so I didn’t know much. They saw me through to the end. Thank you very much. Very pleased. Will refer to my friends and family. Till next time!
- Jeremiah S.
Tracy, CA Jun 11, 2020
The process was quick and smooth.
- Mark D.
Tracy, CA Oct 1, 2019
Charles is a fantastic loan officer. He is professional and works hard to make sure I felt comfortable the entire process. Him and his team are the best in the business. I recommend him to help you with your loan.
- Brandon H.
Manteca, CA Oct 2, 2019
Being a single mom and first time home buyer Charles and his team were so amazing to work with. They were friendly, quick, knowledgeable and made me feel like family.
- Sara B.
Salida, CA Oct 13, 2019
Constant, complete communication and reasonable requests; quick end to end process
- Michael K.
Tracy, CA Apr 14, 2020
Very responsive and helped with any questions we had
- Cassandra W.
Escalon, CA Aug 24, 2019
Charles and the team were able to get my loan funded just in time for closing.
- Brian H.
Indio, CA Mar 21, 2020
Hands down best loan experience ive had. Would recommend to anyone looking for home loans.. Thanks again...
- Seth B.
Modesto, CA Apr 21, 2020
The communication, professionalism and knowledge was top notch!
- Andy F.
Indio, CA Mar 18, 2019
Mr. Charles Sterni of Fairway Independent Mortgage Company was beyond amazing! During the refinance process, he was more than happy to assist me with my questions and concerns and always responded in a timely matter! His professionalism was top notch throughout the entire process and he made me feel like I was not just another loan, but like family!!
- Danielle B.
Wheatland, CA Jan 10, 2020
The whole process went smooth and faster then I expected. One of the easiest refinance I've ever experienced. Also when I had questions, I was always given answers pretty quickly.
- Orinda N.
Manteca, CA Jul 3, 2020
Great customer service.
- Ana M.
Lathrop, CA May 2, 2019
Very friendly and helpful staff , quick and easy loan process
- Daniel L.
Tracy, CA May 17, 2019
Charles was very attentive and was always there to answers calls or texts when you had questions, day or night. His assistant Alyssa, was also very friendly and helpful throughout the whole experience. We definitely recommend Charles and his team!
- Dakota W.
Escalon, CA Oct 11, 2019
Charles is knowledgeable and the supporting staff worked hard to make sure we were updated while everything went smoothly.
- James T.
La Quinta, CA Mar 31, 2020
We really liked communication from Charles staff, even if just a simple phone call to keep us informed and guide us step by step, that makes great service
- Eliana V.
Modesto, CA Jun 12, 2020
After having a very poor experience with a previous loan officer Veronica forwarding very personal information to my husbands boss in error, Charles called to apologize and waived some fees and ensured he would take care of this error. He assigned Alyssa to our loan afterwards and Alyssa did a wonderful job communicating and taking care of us!
- Maria M.
Manteca, CA Apr 2, 2019
Great place, great work, easy to deal with and get all the stuff taken care of and signed.
- Kyle S.
Lathrop, CA Apr 22, 2020
Charles and his team are very responsive and helpful.
- Andrew O.
La Quinta, CA Oct 2, 2019
I have worked with Charles in the past. He and his staff are great to work with.
- Sarah S.
Lathrop, CA Apr 17, 2020
Awesome staffs, keeps me informed on all aspect of the refinancing.
- Helen M.
Tracy, CA Apr 15, 2020
Lisa Johnson did make it great!!! She was always available, helpful and patient!
- Rosa W.
Rio Vista, CA Nov 7, 2019
Charles and his office people were very pleasant and help full, it was nice to see people who seemed to really enjoy there job. Charles is very intelligent and knows his business and has a sincere interest in the customer ,one of the most pleasant dealings I have ever had .
- James T.
Tracy, CA Sep 18, 2019
Everything. Everyone was so nice and very attentive. I love the fact that all we had to do was pickup a phone and our questions were answered right away.
- Shoandra A.
Rocklin, CA Mar 27, 2020
service was great
- Ajay M.
Manteca, CA May 4, 2020
I felt like Charles did everything he could to get us the best rate. His team did a great job getting information to me and there was a fast response when we had questions or concerns.
- Jeremy J.
Manteca, CA Jun 24, 2019
The process was very easy and fast.
- Marie S.
Manteca, CA Nov 8, 2019
Definitely would use Charles & his team again. They kept me informed, answered all my questions and explained the process of my refi in terms I could understand. Great experience overall!
- Andrea A.
Manteca, CA May 17, 2020
Thanks everything was wonderful. Quick response for everything
- Rajni R.
Manteca, CA Jun 10, 2020
Constant contact throughout entire process. Great team!
- Kyle B.
Patterson, CA Jun 8, 2020
This is my second time working with Fairway, I receive exceptional service, they move quickly and get the job done. I wasn't stressed, worried or upset about a thing. I spread the word every time my family or friends mention refinance or purchase. AGAIN, thank you to the Fairway Team!
- Dana R.
Manteca, CA Sep 25, 2019
We’ve know Charles for the past 4 years. He was the one who helped us purchased our very first home sweethome. It was a great experienced working with them, He guided us every step till we have that keys on our hands. Very easy to talk too... so all in all our experienced with fairway morgaged is great and very will recommended to anyone who would want to Purchased home or refi. Thanks again charles, Alyssa and Veronica.
- Maria F.
Lathrop, CA Feb 27, 2019
Enjoyed working with Charles
- Leslie H.
Manteca, CA Mar 27, 2020
Very responsive team!
- Prashil K.
Patterson, CA Mar 15, 2020
Charles and his team were a huge help in our home buying process. They made everything so easy, were always there to answer any questions we had, and took away a lot of the stress that comes with buying a home. We would highly recommend him to our friends and family.
- Brandi L.
Tracy, CA Jun 19, 2020
Communication with the whole team
- Regina T.
Stockton, CA Aug 19, 2019
Made everything smooth and say to work with on our crazy schedule
- John W.
Tracy, CA Feb 24, 2020
Awesome mortgage lender. He made everything so easy and fun!
- Nicole G.
Manteca, CA Aug 6, 2019
Charles and his team were always communicated with me every step of the way. This process can be stressful but they made it such an easy process. Thank you so much for all your help. Charles is the best lender.
- Nicole H.
Manteca, CA Sep 29, 2019
Friendly members, great product, always on time and kept me informed with the process and didn’t overload me with follow up calls, just enough calls to be in the loop with the process and progress
- Joshua M.
Ripon, CA Feb 15, 2020
Constant updates and communication through the entire process. And Charles took the time to figure out the best loan option for us.
- Pablo G.
Modesto, CA Jan 10, 2020
Made me feel comfortable and explained everything so I could understand it...
- Edward M.
Tracy, CA Jul 29, 2019
To be honest my first experience buying a house has been very smooth. Thanks to Charles and his team everything went through fast and within 30 days. I am very happy with my purchase.
Thank you
- Andres F.
Modesto, CA Mar 12, 2019
Great communication, very informative, everyone responded very quickly to questions, With answers. Thank you
- Francisco E.
Tracy, CA Dec 16, 2019
The whole process felt a bit confusing with the many different people we had to communicate with, it is easy to see now how people can get scammed. It would be better to have one representative for at least Fairway to communicate with only but if someone else needs to come in the rep needs to introduce the other person properly. It was also a bit of a disappointment to see the final quote we received for the mortgage estimate to be incorrect, not sure how you forget to estimate for tax.
- Antonio R.
Tracy, CA Nov 5, 2019
Charles and his assistant were always available and willing to answer all our questions and concerns
- Erica H.
Manteca, CA Oct 1, 2019
Very professional and confident in what he was doing.
- Christopher M.
Tracy, CA Apr 11, 2020
Charles and Alyssa were wonderful made everything so easy
- Kevin R.
Manteca, CA Jun 9, 2020
Charles and his team were a pleasure to work with. They were given a task with this loan that we could not find anyone else with the knowledge or the product that he had and his team far surpassed our expectations!!
- Jennifer W.
Tracy, CA May 16, 2019
Customer service!
- Michael W.
Manteca, CA Jul 3, 2020
Charles and Lisa are amazing!
- Justin F.
Modesto, CA Nov 14, 2019
Charles and Team personify the gold standard for customer service. Throughout the entire refi process the team provided timely updates on the status of my loan and immediately addressed any questions or concerns I had with patience and grace. It was an absolute pleasure to do business with them and I highly recommend them for anyone’s mortgage loan/refi needs.
Thank you Charles and Team for all you do, and for making the mortgage loan/refi process a breeze!
- Paris I.
Oakland, CA May 5, 2020
Help us through the process and got the price we like for the monthly and down payment for the house
- Raff M.
Patterson, CA Oct 20, 2019
Charles and the lady’s that work with him are great . They helped me with our loan and were in top of it the entire time . Great service
- Isaac H.
Manteca, CA Sep 27, 2019
Working with Charles and Alyssa was absolutely amazing. They made everything easy and kept us up to date and status during the entire process. Was always prompt to answer questions and very knowledgeable during the process. So glad we choose them to work with.
- Teresa C.
Tracy, CA Jul 17, 2019
Efficient Communication. Let me know what was needed and when it was needed, and walked me through the process. For such a big life event, y'all made it a painless experience
- Grayson D.
Tracy, CA Mar 24, 2020
Charles was very knowledgeable and his experience was reassuring as a first time buyer. There is nothing I would change about my great experience buying a home with Charles Sterni!
Whether you’re looking to buy, build or refinance your home, our experienced mortgage professionals are here to help. Here at Fairway Independent Mortgage Corporation, we offer a variety of loan options that can help you achieve homeownership with the speed and service you deserve. Plus, our mortgage professionals are dedicated to finding the right loan with great rates, terms and costs to meet your specific needs.
Financing a home is one of the biggest commitments you will ever make - let us help guide you throughout the entire loan process from application to closing and beyond. We look forward to putting our mortgage service to work for you!
Why Fairway?
It's our goal to exceed your expectations, guarantee your satisfaction, and earn your trust.
Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License No 41DBO-78367. Licensed by the Department of Business Oversight under the California Financing Law, NMLS #2289. Loans made or arranged pursuant to a California Residential Mortgage Lending Act License.
