1833 Auburn Way North
Suites C, D, E, F & G
Auburn
, WA
98002
253-329-2400 866-560-9622
Everyone was always happy to help and willing to answer all our questions.
Everyone as well as the realtor were great!
- Sandra L.
Yelm, WA Mar 21, 2020
Great understanding people, very fast communication, overall a great experience
- Jake J.
Yelm, WA Jun 22, 2021
Such an easy process and everyone was so helpful and friendly!
- Marcella B.
Everett, WA Oct 22, 2020
Great Communication and keep your clients updated.
- Sago T.
Tacoma, WA Sep 27, 2018
Tom is hands down the best loan officer out there. This guy is non stop working always available to your questions. Tom went out of his way to make sure our loan closed smoothly and fixed another loan officers mess. My whole family has uses him and we have nothing but great things to say about this amazing man. You won’t be disappointed picking him for your loan needs.
- Margaret G.
Graham, WA Jan 20, 2020
The communication from Tom through the whole process made buying our first home so smooth. He essentially rescued us from a bad lender and we ended up closing in 13 days. We feel very fortunate that we were recommended Tom and would refer anyone and everyone to him!
- Lisa L.
Tacoma, WA Sep 4, 2018
friendly, prompt communication; working to meet my needs and requirements
- Anton B.
Bellevue, WA Feb 1, 2021
Very accessible with communication and very friendly
- Victoria F.
Enumclaw, WA Jun 23, 2020
Great experience. Tom was on point on getting us the best rate.
- Eric R.
Ruston, WA Sep 1, 2018
Fastest and smoothest closing I have ever experienced! Very knowledgeable and friendly staff!
- Mark M.
Spanaway, WA Sep 7, 2018
The process from beginning to end was seamless. All my questions were answered. I loved the automated notifications letting me know the status as the process as it went along. The portal was easy to use for signing and uploading documents. Communication is so important during the purchase of a home and I got that without having to ask. This is the way home buying should be and I am extremely grateful. THANK YOU for making the stress of purchasing and moving across state that much easier.. Liane
- Jeannette B.
Goodyear, AZ Jul 10, 2020
Able to process our loan quickly. Felt like some information that was needed fell through the cracks and we were often the ones reaching out to Fairway for the progress of the process rather than Fairway reaching out to request information/give us updates.
- Janee R.
Lacey, WA Jun 24, 2019
I honestly have no complaints, made buying a house easier than buying a car. I cannot recommend them enough!!
- Mohammad Z.
Bothell, WA Mar 17, 2019
Friendly people, all around. From the beginning to the end, someone is always ready to help.
- Marina A.
Rio Rancho, NM Aug 13, 2021
Did a great job on my loan and rates were terrific.
- Anthony D.
Casa Grande, AZ May 5, 2021
Service was efficient and fast. It was a pleasure working with him. Received informational emails weekly with helpful suggestions and reminders.
- Yvonne T.
Kent, WA Sep 8, 2019
The team that works with Tom is very professional but also patient. There are lots of details around mortgages and they took the time to help me understand anything I had questions about.
The on-line portal makes it easy to submit and sign documents, and we got an amazing rate.
- Jeremy U.
Puyallup, WA Sep 26, 2020
Everyone is amazing !!! Professional caring staff always accessible always helpful always timely
- Autumn S.
Victorville, CA May 30, 2020
Good communication and met set deadlines
- Joseph C.
Athol, ID Sep 5, 2020
Thanks to the Fairway team for their hard work,
I greatly appreciate your help, Demetrio F.
- Demetrio F.
Buckley, WA Dec 14, 2019
Tom and the team made it so easy to buy our home! They responded quickly and answered all of our questions!
- Jordan C.
Auburn, WA Jun 20, 2020
When I began the process, Tom was exceptionally responsive and his expertise helped me feel significantly more comfortable about my first time home buying experience.
- Keith H.
Maple Valley, WA Aug 4, 2021
The team at Fairway really helped to simplify the mortgage process. They took a very confusing time and made it easy to navigate. I cannot express how much I appreciate their assistance. The team was also very pleasant to work with! I would recommend them to anyone applying for a mortgage.
- Joyce F.
Maple Valley, WA Oct 21, 2019
Communication, fast responses, overall great!
- Rami A.
Discovery Bay, CA May 17, 2019
Top notch communication all the way through the entire process. Can’t beat that.
- Randi E.
East Wenatchee, WA Mar 26, 2019
Communication was quick and transparent. Lucia and Melissa were both extremely helpful early on in helping us to locate documents that we didnt have but were required for underwriting. It was always clear what was needed from us to keep things moving.
- Chelsie P.
Olympia, WA Jun 17, 2021
great and thorough service
excellent customer service
easy to reach agents
- Ildefonso A.
Milton, WA Dec 15, 2018
They were quick to respond to all my questions. They are very knowledgeable and they applied that knowledge to get me the best deal.
- Stephen M.
Auburn, WA Feb 7, 2020
Overall, I enjoyed using text message based communication with Tom and Melissa. Loan was processed quickly and without delays.
- Filipp C.
Tacoma, WA Jul 29, 2020
all of the help
- Vernon T.
Cut Bank, MT Apr 30, 2021
The time line was great
- Linda P.
Auburn, WA Jun 2, 2019
I've never been through the process of buying a home and was completely lost. The great people at Fairway Mortgage walked us through everything step by step. Every time I had one of my million questions they were quick to respond and explain things in terms that even I could inderstand. Thanks Tom and team for making my first home buying experience a great one.
- Ryan D.
Yelm, WA May 1, 2019
Great service and communication through the entire home buying process! Highly recommend to anyone looking at buying a home!
- Michael C.
Covington, WA Aug 28, 2021
Friendly people
Uila Mendoza very helpful makes you feel at home
- Youyeh A.
Tacoma, WA Jun 9, 2020
Your staff was very attentive and their response time to my inquiries was really great. They were also very kind when I accidentally missed signing a document - very patient. I thank them for their professionalism and their ability to uncomplicate things.
- Dianna M.
Puyallup, WA May 5, 2020
communication and proccess was a breeze
- Alvaro H.
Auburn, WA Apr 22, 2019
Tom is amazing in explaining every step and communication is great. He did what our old lender couldn’t, he got us to closing and did so in 12 days. Our other lender wanted to extend 60 days. I would recommend Tom to my family and friends for sure. So greatful to have people who actually have a heart and care about their clients more then just a number or pay check.
- Joseph L.
Tacoma, WA Aug 30, 2018
Things went smoothly and they communicated well, keeping me in the loop.
- Landon T.
Yelm, WA Jul 14, 2020
From the first phone call to the last email everyone has been great. Thank you again for all of your help!
- Tyler M.
Graham, WA Jun 12, 2020
Communication, friendliness was just perfect. We are first time home buyers and the information was given perfectly in a way we could understand. They did everything they could to make the deal happen. They also were in our best interest and that meant a lot to us.
- Brandon O.
Buckley, WA May 8, 2019
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- Sarah H.
Graham, WA Mar 5, 2020
Whenever buying a house there are hurdles to jump but with each one your team was on it and took care of it in a timely manner. Everyone one of them was friendly and returned my calls quickly. I thank you and your team for helping us.
- Jeffrey T.
Shelton, WA Oct 13, 2019
You guys where incredible in every way possible, I would refer you guys to everyone I know
- Christopher C.
Enumclaw, WA Mar 22, 2019
Tom and his team were absolutely phenomenal start to finish. They worked so hard to make sure we knew what was going on, answer all our questions, and get our home closed quickly! We would highly recommend him to anyone looking to purchase or refinance a home, and will refer all our friends and family knowing they will be so well taken care of, just as we were. We can’t say thank you enough.
- Malcolm K.
Enumclaw, WA Oct 20, 2019
Tom, Melissa, and Lucia were helpful, friendly, and a pleasure to work with!
- Parke B.
Lakewood, WA Jul 23, 2021
Every one was very quick and helpful. I could not have asked for a better experience.
- Mary T.
Federal Way, WA Apr 14, 2021
Our home buying experience went flawlessly. Ton and his team were incredibly patient with my thousands of questions. Thank you again!!
- Rachel H.
Tacoma, WA Aug 11, 2019
Communication was very straightforward and everyone was very friendly and helpful.
- Melinda N.
Portland, OR May 12, 2020
The entire team went above and beyond to get us into our new home. They were fantastic!
- Joshua L.
Enumclaw, WA Dec 27, 2018
They helped us every step of the way. Efficient and easy, this made our second home purchase go so smooth. Great team! I will refer all my friends n family to Tim and the team at Fairway Mortgage!
- Tera N.
Maple Valley, WA Jul 11, 2020
Excellent customer service!
- Michael M.
Milton, WA Aug 20, 2019
Communication was great!
- Folole S.
Tacoma, WA Jun 10, 2019
Tom and team went out of their way to help navigate the entire experience and made everything very easy.
- Justin H.
Lake Tapps, WA Sep 20, 2018
Worked seamlessly with my realtor and was available to answer any of our questions.
- Aric D.
Puyallup, WA Sep 4, 2019
This is the 2nd time I have worked with Tom and his team, and the 3rd time I've worked with Melissa Engle - because I wont go anywhere else. They are awesome!!!!
- Kasandra H.
Wilkeson, WA Apr 23, 2021
Everything was done to ensure to keep the process moving along. The staff was friendly and in constant communication.
- Darcy S.
Bonney Lake, WA Apr 19, 2019
Everyone did there job and was very knowledgeable and had great communication .
- Thomas J.
Bonney Lake, WA Nov 14, 2020
Everything
- Edward D.
Issaquah, WA Aug 21, 2020
Everyone was amazing and very helpful!!
- Kristin I.
Puyallup, WA Feb 21, 2021
The level of professionalism was extraordinary. It don't matter what time or day it was, if I had a question and was answer in a timely manner. As a first time home buyer everything is new and I felt safe with every request and answer I was given.
- Michelle J.
Tacoma, WA Dec 21, 2019
Will definitely recommend to others. Our whole experience was good and Tom and his group made everything very easy.
- Ryan S.
Olympia, WA Feb 6, 2021
Easy to work with and reliable.
- Colby H.
Algona, WA Sep 22, 2020
Tom and Stef and the whole team made the process so smooth. Stef kept us informed every step of the way and that was what really made it simple and stress free.
- MICHAEL D.
Cocoa, FL Jan 20, 2021
Very professional, everything went so smoothly .
- Malea C.
Bonney Lake, WA Oct 14, 2020
Tom and his team worked diligently and communicated the entire process with us. Very well done!
- Chris B.
Ravensdale, WA Aug 22, 2019
Everyone made it easy for us. I was new to the process, and they jumped right in to help me get through it. We would definitely recommend.
- Diana A.
Black Diamond, WA Jun 6, 2020
All of the people went above and beyond to help me get my new home!
- Thomas B.
Puyallup, WA May 21, 2019
Tom and Melissa stayed in constant communication with me and we’re always quick to answer any questions I had! Very professional and helpful for buying my first home. Grateful for their service and will recommend to anyone in the future :)
- Courtney R.
Maple Valley, WA Mar 18, 2020
They were so helpful in getting our loan closed EARLY! Amazing staff and wonderful to work with!
- James C.
Puyallup, WA Feb 20, 2019
You guys didn’t give up and helping me with all the paper work made it easy.
- Tomas M.
Lacey, WA May 5, 2020
Tom and his team were insightful with the process.
- Maria W.
Spanaway, WA Aug 19, 2020
I close in less then four weeks.
- Patrick S.
Maricopa, AZ Apr 5, 2020
Great service
- Karen S.
Sioux Falls, SD Jul 2, 2021
Your team made it easy to navigate the home buying process for a first time home buyer. I didn't think that I would have been able to get away from renting and into my first home. Thank you.
- Neo V.
Spanaway, WA May 5, 2020
Clear communication. Y'all responded quickly and nothing slipped through the cracks. Very clean process.
- Devin S.
Seattle, WA Sep 1, 2020
Quick and painless!
- Jason W.
Spanaway, WA Aug 27, 2020
The whole team from start to finish was very helpful and on top of their game.
- LaShanna H.
Tacoma, WA Nov 25, 2018
Tom and his team make the mortgage process so seamless and smooth, I felt like I had nothing to worry about. They are very communicative and respond right away. Excellent service! Would recommend every time.
- Eric M.
Black Diamond, WA Feb 7, 2020
Tom, Melissa, and Lucia were very helpful and responsive.
- Gregory R.
Spokane, WA Aug 25, 2020
Very rapid, timely communication. I never felt like the team wasn’t in touch with me, dialed in and listening to me, responding to me.
- Barbara D.
Oct 20, 2018
Tom and Melissa were there for us every step of the way. They took time to answer all of our questions throughout the home buying process and supported us through closing delays.
- Rebecca G.
Bonney Lake, WA Aug 20, 2019
Fairway has been great to work with again. They are responsive to questions and keep me updated with progress. I will use them again.
- Troy S.
Maple Valley, WA Feb 11, 2020
With my first call with Lucia. This whole process has been fantastic. A big thank you to Lucia,Melissa, Tom and the rest of the team.you made buying a home an amazing and and smooth experience. Thank you thank you. I
- Shawn L.
Puyallup, WA May 29, 2021
I really appreciate the open communication and the availability of the team to answer all of our questions as first time home buyers. Our Broker was extremely pleasant. I am grateful that this team was part of Jesus's blessing upon us.
- Ricky J.
Burien, WA Aug 18, 2020
Everyone was friendly and helpful and answered all the questions I had at every point in the process. They kept me informed and up to date through it all.
- Kathy B.
Arlington, WA Aug 16, 2019
The professionalism, communication and attention to detail
- Mark H.
Tacoma, WA Jul 20, 2019
I asked a lot of questions of Melissa and Lucia and they answered them all without hesitation. They were very patient with me!
- Stephanie L.
Oct 19, 2018
Tom understands the financial needs of his customers and puts every effort into accommodating that. He is honest, kind and gives back to the community. He treats his customers with respect and makes himself available for every single question.
- Mark M.
Maple Valley, WA Mar 5, 2020
The whole team was very good about communicating with my realtor and other individuals and the process went very smoothly and very quickly for the most part. There were a couple of hitches but they were resolved quickly.
- Billy C.
Bonney Lake, WA Jun 1, 2021
Quick and easy process!!
- Jennifer S.
Queen Creek, AZ Apr 2, 2021
You and your team have made buying a house easy!!! Thank you for no stress and efficiency, its truly been a pleasurable experience for our first time.
- Joshua M.
Tenino, WA Jul 9, 2020
Everyone I worked with was very kind and helpful. All my questions answered and they always returned calls and emails promptly.
- Charlie D.
Chehalis, WA May 31, 2019
I’ve used Fairway lenders to both purchase and refinance my home. The team has always answered all my questions promptly and made sure that I knew the process every step of the way, as well as working diligently to complete our loan. I will be using Tom O’Hearn and his team again for any future transactions.
- Humberto O.
Covington, WA Aug 24, 2021
Easy, upfront, communication was great
- Brandon W.
Port Orchard, WA Nov 5, 2020
Communication is great! The staffs are always available to help .
- Rizalyn P.
Issaquah, WA May 30, 2021
Amazing experience! They're patient, knowledgeable, professional, thorough and timely. The entire process was seamless and prompt. I'll definitely use Tom and his team again and have referred them to others.
- Lorraine D.
Olympia, WA Sep 5, 2018
We were pre-approved through BECU as well as Fairway Mortgage. Fairway was able to get the same rate and loan as BECU for a very similar closing cost but the detail that won us over was the ability to buy out our mortgage insurance. That alone is saving us thousands of dollars. They were quick to respond to any questions we had and were very easy to work with.
- Max S.
Black Diamond, WA May 17, 2020
Awesome service and good rates
- Geoffrey A.
Olympia, WA Mar 27, 2020
Every thing was explain perfectly.
- Cristina S.
Burien, WA Sep 4, 2019
Closed quickly
- Bill C.
Milton, WA Jul 10, 2020
- Jonathon E.
Lacey, WA Aug 24, 2020
You all had good communication and made it a good experience. Thank you!
- Maria L.
Puyallup, WA Oct 20, 2020
On time. On budget
- Steven H.
Graham, WA Nov 8, 2018
Team O'hearn is AMAZING!!! As a realtor who sends all of my clients to Tom & Melissa it was great to finally see first hand on my own house. The communication was great, I felt like I always knew what was going on & what the next steps where. I've always in enjoyed with with Lucia, Melissa and Tom as an agent & even more now as a buyer!!!
- Breeonna T.
Puyallup, WA May 25, 2021
Everything went fast, smooth and seamless
- Hossein G.
Rapid City, SD Jun 15, 2021
Very quick process. Very informative and willing to answer all of our questions.
- Judah S.
Black Diamond, WA Dec 10, 2020
Contacts were friendly and helpful. Really tried hard to get a difficult situation resolved favorably
- Cory L.
Auburn, WA Mar 8, 2020
Tom made the refinance process incredibly simple and was able to get me a great rate. Will definitely work with Tom in the future.
- Oscar M.
Seattle, WA Sep 4, 2019
On time on budget
- Steven H.
Graham, WA Aug 23, 2019
We loved the constant communication and availability. Everyone we worked with from start to finish was professional and pleasant to work with. Thank you, thank you, THANK YOU!
- Juan G.
Yakima, WA Oct 2, 2020
Everything went smoothly.
- Heather K.
Kent, WA Sep 18, 2020
it was just an easy process. Everyone was friendly and worked to get qll the paperwork done. Great team all around.
- Djinn F.
Tacoma, WA Jul 28, 2020
Very quick and knowledgeable. I will definitely go threw them on out next house.
- Brandon C.
Roy, WA Nov 14, 2018
Assisted greatly throughout the process.
Very knowledgeable and understanding. I definitely appreciate and am happy with my experience.
- John T.
Tacoma, WA Jan 26, 2020
Once I connected with Melissa, she shepherded me through the necessary steps and made sure I was staying on track. They also worked hard to get a great rate for me.
- Kimberley S.
Issaquah, WA Oct 23, 2019
The service was perfect đź‘Ś
- Margarito L.
Tacoma, WA Jun 24, 2020
It was an awesome experience to work with Tom. No hassle at all at any point of time and all information provided time to time.
- Amit S.
Shelton, WA Oct 19, 2018
Everybody in the office that I worked with explained everything and got back to me right away and just made the whole process feeling very smooth. I didn’t really experience any complications at all and I was reassured with my questions along the way.
- Paula G.
Oct 29, 2020
Consistent communication, honest and eager to help. Guidance through the process
- Benito P.
Tacoma, WA Aug 5, 2019
Clear communication and available to answer all of my questions!
- Elizabeth P.
Bothell, WA Sep 25, 2020
Very communicative, and made us feel comfortable with a something that’s normally stressful.
- Brian M.
Newcastle, WA Dec 2, 2020
Tom and crew went above and beyond for our situation. Very helpful, thank you!
- Joel C.
Renton, WA Jun 19, 2019
Great communication when our status changed we would get a email right away.
- Evelin V.
Kent, WA Dec 17, 2020
Tom and his team worked quickly to get our loan approved and everything went very well with closing
- Travis G.
Enumclaw, WA May 5, 2021
Easy to deal with and always on time and friendly!
- Brandon O.
Buckley, WA Oct 23, 2020
Communication was paramount and key when going through the process.
- Tobin S.
Maple Valley, WA Jun 30, 2020
Quick minds, communicating clearly, understood my needs and gave me options others did not. I appreciate that a lot. Pleasure working with Melissa and Tom and their team.
- Daniel O.
Scottsdale, AZ Jan 9, 2019
Service was outstanding.
- Brian H.
Tacoma, WA Feb 10, 2020
Tom got the job done, him and his team can really pull some miracles and made the home buying process a breeze. I have purchased a home and I have also refinanced in the past. This has definately been the best experience I have had with a mortgage company this far!
- Joshua B.
Graham, WA Apr 9, 2020
Made the process go so smooth and if i didn’t understand something you guys explained it. I appreciate it!
- Shelby D.
Tacoma, WA Jan 23, 2021
The whole process was simple and smooth. Everyone was very kind and answered all my questions. The whole process from start to finish was efficient and never once felt overwhelming.
- Ashley N.
Mesa, AZ Jun 23, 2021
Tom and his team (Melissa and Lucia) were so very helpful and constantly at our disposal for even the smallest of questions. They did everything they could to make our dream home happen and we are very grateful. We also thank you for the VERY kind house warming gift.
Cheers, Adam and Sarah Snow
- Adam S.
Buckley, WA Dec 20, 2018
I really liked that they were local to us. Whenever I called they always had answers for me. Very pleasant to work with.
- Christina F.
Covington, WA Jan 17, 2020
The customer service was outstanding and everyone was very professional I really enjoyed my experience and I would definitely refer Fairway Mortgage to friends and family or anyone that needed to purchase a new home they definitely went over and above to help me purchase my new home:)
- Barry W.
Kent, WA Oct 23, 2019
The process was easy, fast and straight forward. The customer experience from Fairway was great. Tom's team is very kind and knowledgable, and everyone always assisted me with every question or comment I had. Thank you.
- Jose M.
Seattle, WA May 2, 2020
Tom and his team were amazing. From the application process, all the way through closing-they made the process seamless. Any questions that I had, they were always answered in a timely manner. After going through underwriting, I asked if we could close early. Instead of telling me "no" Tom and his team provided me with an outline of what was going to be needed in order to make that possible. Not only did we close early, but they worked tirelessly to get it done.
- David M.
Puyallup, WA Jun 15, 2020
You and your team were very patient and helped me complete my project over the course of 2 years.
- Matthew K.
Tacoma, WA Mar 14, 2019
the people and the great communication
- Linda G.
Puyallup, WA Sep 25, 2020
Tom and the entire Fairway team were Incredible! They communicated quickly and were able to close on our home much faster than I expected. Can't recommend them enough.
- Oscar M.
Seattle, WA Oct 9, 2018
What made our experience with Fairway Independent Mortgage is the people! Tom OHearn and his team were very pleasant to work with and very helpful from beginning to end. On top of that, Mr. OHearn himself also emailed us pertinent reads -which proved to be extremely helpful in comprehending how the home buying process works! I would highly recommend Fairway Independent Mortgage to anyone who is ready to embark on purchasing their home! We couldn’t asked for a better team. Thank you once again.
- Sherrylynn A.
Spanaway, WA Oct 16, 2019
Tom is on top of things! Him and his crew are VERY responsive and informative...the closing was so smooth I am still shocked that it is over! I would give them an A+++++++
- Tanya H.
Tacoma, WA Feb 7, 2020
Tom and his staff made the process of securing a loan and purchasing our home very easy. They answered our questions and explained things in easy to understand terms.
- Wayne G.
Meridian, ID Nov 3, 2019
Friendly and helpful staff
- Tristen I.
Puyallup, WA Feb 21, 2021
Quick, thorough, and friendly responses from the whole team made the experience easy. I was especially happy that the staff helped me lock in a lower interest rate.
- Andrew V.
Tacoma, WA Sep 16, 2020
It was fast and tom was friendly.
- Warren C.
Sedro Woolley, WA Sep 18, 2020
Tom and his team work very fast and helpful. They also we're very patient in guiding me through the slightly frustrating process of obtaining a ucc-1 released form from my Solar Company.
- Evan P.
Las Vegas, NV Dec 1, 2020
I very much enjoyed the open line of communication, and when I needed clarification Tom and his associates were quick and eager to help.
- Amanda S.
Covington, WA Apr 3, 2019
I was treated like a person not as a "customer" which is very important to me.
The staff was accessible, pleasant and very helpful.
- DOUGLAS J.
Federal Way, WA Aug 17, 2019
Exceptional communication.
- Michael W.
Oct 19, 2018
The attention to detail! Anytime I had a questions, within moments, they were answered! Anytime I called, I was treated like someone who mattered and not just a sale!
Thank you!
- Christopher C.
Spanaway, WA Feb 21, 2019
Efficiency and attention to detail.
- Zachary P.
Olympia, WA Jun 20, 2021
Reynaldo Dc
- Reynaldo D.
Fife, WA Aug 21, 2018
Tom and his team did an amazing job closing on our home as quickly as possible. I would highly recommend to anyone buying a home.
- Emilee B.
Spanaway, WA Jan 11, 2020
I am very much satisfied that the process went swiftly even though this pandemic is slowing down the business performance or speed.
- Kalio E.
Lakewood, WA Jun 9, 2020
This was my first home purchase and I had no idea what to do. They walked me through the process and made sure I understood it.
- Marisa D.
Tacoma, WA Jan 10, 2021
Quick follow up. Thorough info. Great help.
- Robyn L.
Tacoma, WA May 12, 2020
The process was made very easy and communication was ready available.
- Jennifer W.
Federal Way, WA Nov 4, 2020
The Team is what made my experience great! I loved working with each and every one of the team. What I was not sure could be possible was made possible and it wasn't that difficult.
- Shelly U.
Orting, WA Dec 24, 2018
Tom is fantastic. He has been our 1 and only mortgage agent over many years. He is trustworthy and always makes sure we are kept well informed throughout the process. We appreciate all he did to help us purchase our new home!
- Christine C.
Renton, WA Jun 17, 2019
Melissa Engle was excellent. She was helpful in everyway. She was kind and thankful.
- Barbara B.
Longview, WA Aug 16, 2018
The process was very fast,
Everyone was friendly and professional.
- Robert S.
Enumclaw, WA Oct 25, 2019
Tom Ohearn and his team did amazing job and we're awesome at all aspects of my home purchase. Communication was great, anytime text and phone calls were answered and I received guidance and answers to all my questions and overall all my home purchase journey was awesome! Thank you to Tom and his amazing team!
- Maria A.
Yelm, WA Oct 5, 2020
Great working with Tom and his team
- Katherine P.
Sun City, AZ Mar 19, 2021
Uila was amazing! So nice and kept us informed every step of the way! She was amazing to work with!
- Tabitha V.
Spanaway, WA May 18, 2020
Mellisa was very helpful letting me sign in the office when e documents were a problem to me.
- Kenneth D.
Oroville, WA Apr 9, 2021
Tom was prompt and communicative and kept the ball rolling for us! Documents were simple to complete from our phones, even.
- Laura S.
Maple Valley, WA Feb 27, 2021
Your entire staff made our home purchase easy, informative and we have nothing but wonderful feelings about the whole process!!
- Michael A.
Port Ludlow, WA Mar 24, 2019
Your team was able to answer all my questions and kept me in the loop throughout the whole process.
- Cora T.
Tacoma, WA Dec 26, 2020
Very smooth process. Closed quickly
- Susan S.
Everett, WA May 14, 2021
Very easy, communicative, and professional! We felt very comfortable during the entire process as first time home buyers!
- Kalena J.
Lake Stevens, WA Jul 2, 2021
THE BEST OF THE BEST!! I will never use another lender, no matter what state or area I am buying, refinancing, or even just have questions in. Tom, Melissa and Lucia are top notch at what they do. Thank you for your help in this purchase and many more in my future!
- Madelyn W.
Chelan, WA Aug 18, 2018
Awesome customer service. I was constantly being reassured of the process and updates were communicated frequently.
- Markita T.
Lacey, WA Oct 13, 2020
This is the best company we have ever purchased through. We’ve used them three times now. Everything was done on time and excellent communication.
- Mark M.
Queen Creek, AZ Oct 14, 2020
I always thought the refinance process would be hard and stressful but Tom and his team made this process so smooth and easy! Between Melissa and Lucie I was constantly updated, kept in the loop and every question I has answered with a response I could actually understand. This team delivered results ahead of deadlines and I am so thankful for all they do!
- Anastasia M.
Tacoma, WA Apr 15, 2021
Toms team was on it, made the process of buying my house smooth and easy.
- Dominic Q.
Spanaway, WA Nov 23, 2020
Tom, Melissa, and Lucia at Fairway Mortgage helped make financing my first home very easy. They answered my questions and walked me through all the paperwork needed to get financed.
- Chase R.
Orting, WA Apr 17, 2020
The process was quick and easy!
- Stephanie S.
Black Diamond, WA Dec 4, 2020
He was able to work with us with no BS
- Ruth S.
Seattle, WA Dec 11, 2018
Everything. Easiest refi ever
- Robert T.
Kent, WA May 22, 2020
We always knew what was going on and everything was done professionally and quickly.
- Scott B.
Graham, WA Jun 12, 2019
Melissa took her time walking me through the process and was fair and consistent.
- Dion A.
Tacoma, WA Apr 15, 2021
Tom's communication was excellent throughout the whole process. He made my home buying process smooth, painless and can't believe how fast they were able to get me closed! The whole team were professional, kind and I would highly recommend Tom and his team to all my friends and family!
- Katharine M.
Buckley, WA Oct 13, 2020
Your company and all your staff at the Puyallup location were very knowledgeable of the home buying process and made the process very smooth. Without the quick actions of your staff we may not have gotten the offer in, and might have lost the opportunity to get the beautiful home we got. Thank you for all you guys have done.
- Daniel O.
Spanaway, WA Jun 29, 2019
You have a great time behind you! Thank you for all the help!
- Jhunrey D.
Fife, WA Aug 21, 2018
There were some very touchy moments when it appeared this wasn't possible. Some miscommunication and unclear necessities.
Melissa did an amazing job of keeping us on track and working together. Without her in place, this may not have turned out positively.
- Tina Q.
Ocean Shores, WA Aug 14, 2021
The entire experience was easy!
- Chenelle G.
Buckley, WA May 8, 2019
Tom’s assistant Melissa was a rockstar! She went above and beyond when things started to slide. Melissa’s dedication and communication really held things together. We would work with her any day! Tom is friendly, responsive and great at thinking outside the box and moving quickly with alternative options. All good stuff!
Thanks Tom and Thanks to your amazing team! We will be back!
- Greg H.
Las Vegas, NV Aug 14, 2020
The ease of communication and quick responses were a breath of fresh air. The transparency about the lending process and the recommendations regarding options were also welcome, balanced, and fair.
- Sean H.
Bonney Lake, WA Jun 8, 2020
Great communication and responsiveness. Even with the challenges of COVID-19 everything went as smooth as possible. I will definitely recommend this team to everyone I know.
- Olivia H.
Kirkland, WA May 16, 2020
Super helpful and friendly staff. Multiple people gave me their cell numbers and told me to call or text whenever
- Alexander W.
Puyallup, WA Jul 31, 2021
Tom and his team were super responsive and helpful. They were always happy to answer any questions we had and we always felt like we were in the loop and up to date with what was going on.
- Nicoletta S.
Renton, WA Nov 12, 2019
I got a good interest rate. The process was quick and efficient. Good communication with the team.
- Darek B.
Bellingham, WA Dec 9, 2020
- difficult communication early in the process over locking a market competitive rate. This issue wasn't resolved until I proactively brought a competitive offer from a competing lender to the table
- Tom provided answers with depth, front line colleagues of his often lacked depth and technical understanding
- poor communication at closing about actual closing costs. The seller brought more money in at closing than we needed and Tom and team failed to proactively communicate our options
- Nathan F.
Yakima, WA Jul 24, 2019
They put the customer first always! The process was super easy and we were always informed of the status. They try their best to find you the best opportunities and rates. I would work with them again without a doubt!
- Julio M.
Seattle, WA May 5, 2020
Very helpful, quick and easy!
- Kathleen R.
Orting, WA Apr 6, 2019
Your entire team was amazing and thoughtful! Thank you for all you and your staff did to make my buying experience the best I could have hoped for! Thank you again
- Joshua W.
Tacoma, WA Oct 24, 2020
Melissa was great to work with. Very responsive to my emails.
- April G.
Maple Valley, WA Apr 4, 2020
I dreaded the whole application process because I feared rejection so badly. Additionally-I cannot stand paperwork and jumping through hoops. This has been mire than worth it 1000 times over! The process was smooth, I was given confidence and comfort to make steps when needed, and and I never felt afraid to ask questions. Tom’s team is a very professional team
- Kimberly W.
Puyallup, WA Jun 6, 2020
The team was amazing at making a plan perfect for us, communicating regularly and making sure we understood all the steps along the way. Because of this we were able to buy our first home!
- Michael H.
Auburn, WA Nov 4, 2020
The team was very professional when it came to multiple closing extensions and questions about interest rate. Yes, I would recommend this company.
- Bonnie K.
Bonney Lake, WA Feb 6, 2019
The women who work for him are wonderful! I never talked to him personally but the ladies he has doing the work are the best ever! Very communicative and helpful! I would definitely recommend them!!
- Layla A.
Yelm, WA Sep 23, 2018
Tom and his team kept in contact, were always available to answer questions, kept the buying experience easy and understandable
- Michael P.
Bonney Lake, WA Jun 26, 2019
The process to buy this house was so easy and working with Tom and the fairway team was amazing.
- Todd M.
Lacey, WA Sep 9, 2019
I have received a email that our loan was done "clear to close" and still have not closed 10 days later.
- George O.
Bonney Lake, WA May 14, 2021
Tom and his entire staff are amaze-balls. This is our second time using Fairway and everyone has been a joy to work with.
- Jack T.
Sioux Falls, SD Oct 6, 2020
Communication, professionalism and happy ending
- Arkadiusz B.
Mesa, AZ May 23, 2021
Everything was great, only positive things to share!! Uila was very responsive, anytime of the day, she made herself available, even if she couldnt answer my call, she made sure to text me back immediately that she'd return my call, which of course she would do w/o failure every single time. She is very knowledgeable of the process.
We did have a roller coaster of a ride during my journey to purchasing this house, but Uila and the Fairway Team were always by my side. Thank you.
- Ikani T.
Las Cruces, NM Apr 10, 2021
Everything seems to come on time and have clear deadlines and when we needed to ensure closing on the original day this team did it!
- Dee A.
Roy, WA Aug 2, 2020
The team was wonderful,,,they got everything done right away...the Best part was at no given time did the team stress me out ... the were patient... Love Fairway
- Ruby C.
Spanaway, WA Nov 11, 2018
Tom had a "can do" attitude from the start of the process! He's great!
- Ray R.
Bonney Lake, WA Nov 13, 2018
Me ayudaron de manera que me sintiera cómodo además de ayudarme paso a paso y explicándome cada situación que pasaba.
- Uriel O.
Kennewick, WA Sep 19, 2019
He explain and help me through the loan process i wouldn't have gotten it done if he didn't help with explaining to me. When i was confused about what part of the loan paperwork i had to sign. he highlighted the part i was to sign. i need to asked him twice but that was okay. thank you for helping me out with the paper works.
- Theresa K.
Kaneohe, HI Apr 1, 2021
Very helpful. And answer the phone when I called
- Jesse M.
Enumclaw, WA Jan 10, 2020
My family was so grateful to working with you guys regarding our first time to purchase a home.,and we would like to thank you so much.
- Francis P.
Fife, WA Mar 21, 2020
it was good. Feel the ball was dropped on some questions I had that didn't get answered until it was almost too late but overall it was good. The speed that everything was ready was very quick.
- Chad C.
Orting, WA Nov 28, 2018
Informed and supportive staff! Communication was easy and regular!
- Karli T.
Kent, WA Mar 21, 2020
Tom and Melissa were quick to respond, answered all my questions, and were accommodating when something unexpected came up. They were great to work with!
- Robert C.
Maple Valley, WA Oct 9, 2019
Great experience! Tom, Lucia, Melissa are all great! Throughout the whole process was very clear and direct, communication was definitely solid with them! Thankyou so much for helping us get our dream home!
- Anthony G.
Bonney Lake, WA May 27, 2019
Melissa worked so hard and helped me through a lot of issues we were having with the renovation loan
- Christie T.
Grayland, WA Nov 27, 2020
Everything was great. This house purchase was a long shot and had unusual financing. You called me on a Sunday to let me know it was possible, which allowed me to make an offer quickly. You talked with me about different financing options and got me a great mortgage rate. Your team helped me through all the paperwork, and everything except one part was done digitally. This was truly a wonderful experience!
- Robert C.
Maple Valley, WA Jun 12, 2020
Everything was amazing. Every last person we dealt with was so helpful. And a special thanks to Melissa she was the best!
- Misty B.
Graham, WA Aug 26, 2020
The promptness in response and how you took the time to listen and understand each concern! Very professional and pleasant experience!
- Kelli C.
Spanaway, WA Oct 3, 2019
The process was seamless with a great line of communication.
- KENT S.
Okeechobee, FL Mar 4, 2021
Super easy experience. Great communication. Tom's group really cares about the buyers, not just getting the job done.
- Marc M.
Puyallup, WA Feb 12, 2019
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- Dennis M.
Renton, WA Mar 27, 2021
Everyone was very helpful & friendly. Melissa was always accessible to answer all our questions.
- Candida M.
Tacoma, WA Sep 1, 2018
Uila Mendoza is AMAZING!! Even with the pandemic going on she did not skip a beat!! She answered our questions and walked us through the process. We are definitely using her again!!
- Gary S.
Puyallup, WA May 24, 2020
This process was made very easy for me with all the support and constant contact. My experience was great and would recommend to anyone I know.
- Haley A.
Tacoma, WA May 11, 2020
Timely communication
- Stephen B.
Auburn, WA Mar 11, 2020
Tom and his team go the extra mile and communicate very well, we had an excellent experience!
- Chris B.
Ravensdale, WA Mar 26, 2020
Tom and Melissa were helpful and informative of the process
Any question were answered in a prompt and friendly manner. They made the process effortless for my father to purchase his home and helpful with increasing my fathers credit score. Thank you to you all and I will always tell people how great you are
- Felix L.
Silver Creek, WA Feb 23, 2020
Fast service and great service
- Tania L.
Puyallup, WA Aug 17, 2018
Got the job done.
- Brian K.
Seattle, WA Jan 28, 2019
Tom is a stud. Communication was seemless and his staff is amazing. Will be sending friends and family over in the future. Thanks Tom.
- Michael S.
Enumclaw, WA Sep 25, 2020
Was very informative and on top of things making the process move as fast and as smooth as possible. Was able to answer any my questions that came up at anytime during the process.
- Jessie D.
Kent, WA May 11, 2019
Everything was very easy and all workers were very nice and helpful.
- Hunter H.
Winlock, WA Mar 24, 2021
Melissa and Tom were so helpful. They answered all of our questions and were extremely responsive.
- Uriah U.
Bonney Lake, WA Sep 11, 2018
Attention to detail and kept flow of steps nicely
- Ildefonso A.
Milton, WA Aug 22, 2019
All of the staff was very helpful when I had questions. I really appreciate every ones great service.
- Shannon B.
Bonney Lake, WA Jun 22, 2021
You made the process very quick and simple. Thank you!
- Chenelle G.
Buckley, WA Oct 24, 2020
240Total Reviews
Average Rating★ 4.89
About Us
Whether you’re looking to buy, build or refinance your home, our experienced mortgage professionals are here to help. Here at Fairway Independent Mortgage Corporation, we offer a variety of loan options that can help you achieve homeownership with the speed and service you deserve. Plus, our mortgage professionals are dedicated to finding the right loan with great rates, terms and costs to meet your specific needs.
Financing a home is one of the biggest commitments you will ever make - let us help guide you throughout the entire loan process from application to closing and beyond. We look forward to putting our mortgage service to work for you!
