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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Aaron’s follow-up was appreciated, and his willingness to answer questions.

Jennifer
Brooklyn Park
MN
Date:
5/14/2024
5
5555555

Very informative, helpful, and easy to chat with! He has an amazing passion to help educate us on this journey and a great gentleman to converse with. I came out 100% more prepared and ready when it came to closing and feel empowered to continue my financial journey thanks to all his help.

JoAnn
Hoffman Estates
IL
Date:
5/14/2024
5
5555555

You all were very professional and knowledgeable. You answered all my questions and concerns. It was a pleasure working with you!

Delonda
Baltimore
MD
Date:
5/14/2024
5
5555555

Good / polite/ kind communication

Elena
Simi Valley
CA
Date:
5/14/2024
5
5555555

Response time

Ian
Wonder Lake
IL
Date:
5/14/2024
5
5555555

Ben is great at communicating throughout the entire process. It can sometimes be overwhelming to have to gather so many documents to get a loan but Ben makes everything very clear and easy to follow. When questions come up, he is quick to respond and always very knowledgeable.

Kelly
Mukwonago
WI
Date:
5/14/2024
5
5555555

Jesse is one of the most empathetic lenders I have ever had the pleasure to meet. He took the time to understand our unique situation and met us with compassion when our homebuying journey took unexpected turns. I cannot say enough good things about the care and attention we received from Jesse. Other lenders should aspire to combine expertise and compassion like Jesse does.

Grant
Lawrenceville
GA
Date:
5/14/2024
5
5555555

Noel was very responsive and always took the time to talk me through the process or things I didn't fully understand. I appreciate being treated with so much respect and attention to helping me work through the mortgage process. I definitely felt like Noel was helping me to get the best deal with mortgage rates and a financial situation I could afford, while helping me to purchase the home I was really wanting. One small issue that I had, if I could have put this at "mostly" great, I did feel like his assistant didn't always do her "homework" in her part of working with me. She would often confuse my accounts with financial institutions that I didn't bank with, and wasn't always clear with me on what she needed because of those errors. It just seemed demanding of requests without me understanding what she actually needed. I would have liked for her to have similar knowledge and background of my accounts and paperwork as Noel was so good with. It just became frustrating for me sometimes and took more of my personal time than it seems like it would have if she had stronger knowledge of everything. Noel was amazing with these aspects.

Jennifer
Baker City
OR
Date:
5/14/2024
5
5555555

Just the work they did to make this happen

Douglas
Glendale
AZ
Date:
5/14/2024
5
5555555

Jen kept us in the loop every step of the way. She was knowledgeable about the process from beginning to end and was happy to answer any questions we had throughout. Her upbeat attitude and expertise was phenomenal for us as first time home buyers. She did a lot to alleviate our stress and concerns and for that we are greatly appreciative. Thanks, Jen!

Jonathan
Carlisle
PA
Date:
5/14/2024
5
5555555

He answered all of our questions and made the whole process a breeze! Walked us through every step as this was our first home buying experience and made sure we got the best possible deal we could. Highly recommend him!!

Ally
Spokane
WA
Date:
5/14/2024
5
5555555

Great and quick communication responses from the entire team. Great interpersonal, effective, transparent and honest clear communication throughput the process. The App was very helpful in visually seeing all the steps and paperwork needed. Very organized

Njoki
Wildwood
CA
Date:
5/14/2024
5
5555555

Sam is always extremely helpful. His communication is always top notch. He’s both professional and personal. During one of the most important decisions in one’s life you want a trusted professional looking out for your best interest with his knowledge and expertise every step of the way.

Ashley
Concord
NC
Date:
5/14/2024
5
5555555

Nicole was so knowledgeable and kind. She always made time for us to answer any and all questions we had. Home buying process was stressful bu Nicole made is so easy

Michelle
Beaverton
OR
Date:
5/14/2024
5
5555555

Availability, explanation, service

Adam
Mountainside
NJ
Date:
5/14/2024
5
5555555

My loan was very stressful. Tammy made it easy and stayed with Me until the end!

Ty
Ripley
TN
Date:
5/14/2024
5
5555555

Hayden was always available made the process as smooth as it could be. Especially as a first time home buyer!

Conrad
Charlotte
NC
Date:
5/14/2024
5
5555555

lots of attention and information, never a delay

Jeremy
Knoxville
TN
Date:
5/14/2024
5
5555555

Shannon kept us in the loop through the entire process, great to work with!

Mark
Maple Grove
MN
Date:
5/14/2024
5
5555555

Taylor Ortiz made it great and his level of professionalism and communication. I had very little questions when working with Taylor and if i did he get me an answer immediately. would recommend 10/10

Joshua
Oklahoma City
OK
Date:
5/14/2024
5
5555555

Best group of ladies to work with! All being very friendly, welcoming, and HELPFUL!! They made sure to keep in contact with you, they let you know soon as possible if anything had changed, and they had answers or recommendations for any problem or situation I encountered. For this to be my first time buying a home, I could not ask for a better team to lead me there. Thank You!

Darrius
Blytheville
AR
Date:
5/14/2024
5
5555555

This was my third purchase on a home and Branden was very knowledgeable and made this process seamless for me. This is my third time working with Fairway Mortgage and a first time working with Branden and I'd recommend him to anyone and everyone! Thank you for everything!

Justin
Noblesville
IN
Date:
5/14/2024
5
5555555

Was easy to communicate

Alexandria
Kansas City
MO
Date:
5/14/2024
5
5555555

Communication from Nate and Kim was clear and timely. The process moved quickly. Also loved the emails that showed the process steps and where we were in the process.

Mary
Hopkins
MI
Date:
5/14/2024
5
5555555

Everything. (:

Mariandree
Maumelle
AR
Date:
5/14/2024
5
5555555

Ease of up loading docs and frequent communication

Tracie
Cheyenne
WY
Date:
5/14/2024
5
5555555

The quick responses from Katie, Kim and team. They answered my many questions to help determine pricing and helping me questions I had about the process for getting a house. Very knowledgeable and helpful throughout the whole experience.

Alexander
Brooklyn Center
MN
Date:
5/14/2024
4
4444444

All good 👍

Charles
Hahira
GA
Date:
5/14/2024
5
5555555

Aaron was friendly and always there to talk us through all of our options. He helped make a stressful situation somewhat less stressful.

John
Highlands Ranch
CO
Date:
5/14/2024
5
5555555

Pats shirt

Steven
Surprise
AZ
Date:
5/14/2024
5
5555555

Kelly and team are AWESOME! Kelly was very responsive, always helpful, and made us feel at ease every step of the way! I felt like I was working with a friend. This was our 3rd home purchase in the 30 years we have been married and by far the easiest and smoothest transaction. I would use Kelly and her team again and highly recommend them!

Christine
Summerville
SC
Date:
5/14/2024
5
5555555

Know that there are people who are willing to help someone even though it looked bad

Douglas
Pocatello
ID
Date:
5/14/2024
5
5555555

Andy is a very receptive and compassionate individual. He and his team were so quick on everything! He took the time to explain how the mortgage system worked, and gave us several options with detail explanations for pros and cons. Andy truly cares about his clients and works to make the procedure so easy! I would highly recommend anyone looking to purchase a home to wrk with Andy.

HUNTER
WALPOLE
MA
Date:
5/14/2024
4
4444444

Quick and responsive. had the best rate and appreciate the float down policy

Benjamin
Seattle
WA
Date:
5/14/2024
5
5555555

Very professional and always helping us she did a outstanding service

Mauricio
Las Vegas
NV
Date:
5/14/2024
5
5555555

I was always able to talk to Denee when I didn’t understand something.

Gwendolyn
Baton Rouge
LA
Date:
5/14/2024
5
5555555

Anne provided was very attentive to our needs and concerns, was very responsive and provided clear explanations of issues and options.

David
Glendale
WI
Date:
5/14/2024
5
5555555

The acceptance of digital signatures. It is some times hard to go to an office to sign documents, digital signatures make the process so much smoother.

Luis
Linden
NJ
Date:
5/14/2024
5
5555555

Jason is always there to answer questions. Assists with making things understandable. Patient and friendly. Jason is positive and helps alleviate stress of the loan process

Kayla
New Albany
IN
Date:
5/14/2024
5
5555555

Tony was great, and made the process fast and easy!

Shawn
Monroe
WI
Date:
5/14/2024
5
5555555

Boone and his team handled everything so quickly with great communication throughout the whole process!

Brittany
Spokane
WA
Date:
5/14/2024
5
5555555

We started our loan process with Paige. She was very honest and helpful from the very beginning of the process, advising us to check back in a few months once we were ready. Once ready, we were unable to continue the process with Paige, as our builder required us to go through their lender first. They ended up dropping our loan a few days before our set closing date and did not communicate that to us. Our realtors immediately reached out to Paige, who started working on our file IMMEDIATELY. Paige and her team got us approved and closed in 6 days!

Andrea
Hockley
TX
Date:
5/14/2024
5
5555555

Troy and his back up staff special shout out to Ann Graves.,she was right there with us fighting tooth and nail to get us where we are now. Thanks for getting us HOME.

Tracy
Sioux Falls
SD
Date:
5/14/2024
5
5555555

Steve is a wonderful communicator and has great wit. He made the process easy and comfortable. He is very informative and made each step of the process easy to understand. I will be recommending him to my family and friends

Devin
Chino Valley
AZ
Date:
5/14/2024
5
5555555

Paul provided clear and timely information and was prompt when following up on my questions. He is concise, very professional, personable and easy to work with.

Patricia
Mccall
ID
Date:
5/14/2024
5
5555555

We were able to obtain everything we needed in a timely manner. no matter how stupid it was john always was always to answer and guide us.

Isabella
Wetumpka
AL
Date:
5/14/2024
5
5555555

With me being out of town working definitely made it easy! They were patient with me and had good communication. Very very helpful

RICARDO
Van Buren
AR
Date:
5/14/2024
5
5555555

Marissa was so friendly and helpful! She really made me feel like I was talking to my best friend. She made this experience so great even with the many obstacles we ran into. Marissa gave me every single detail I needed with all of the information included! We 100% knew what we were paying for down to the penny! I know we sure didn’t make things easy for her, but she pushed us through with an amazing positive attitude. She will forever mean something to my family and I for all the hard work her and our realtor did! We are forever thankful

Jason
Camden
AR
Date:
5/14/2024
5
5555555

To keep it simple, the staff who has helped us in this journey were amazing. Quick to reply, very personable and fun to work with! Jon kept our stress to a minimum, reassured our worries, and made our dreams come true with a miracle loan package. I would recommend him every time. 10/10 stars for the fairway team who made this all a reality for us!

Kalee
Prospect
CT
Date:
5/14/2024
5
5555555

Shane was great. He was always available and on point.

Randolph
Cottonwood
AZ
Date:
5/14/2024
5
5555555

Constant communication and really nice and understanding to work with. Great knowledge of our type of loan and home preferences.

Rita
Harker Hts
TX
Date:
5/14/2024
5
5555555

Deb was very thorough and she made it easy to understand something if we didn't. She would email step by step on what is happening next. Always easy to get a hold of her and she would get back with us asap if she wasn't available.

Mary
Rutledge
TN
Date:
5/14/2024
5
5555555

Mark is friendly and welcoming which takes a lot of the stress out of get process

Eric
Ravenna
OH
Date:
5/14/2024
5
5555555

Matt is a very informative consultant who took the time to understand my family's needs. Matt and his team had clear and concise communication throughout the entire process. Matt and his team will help us purchase another property when the time is right.

Darius
Fishers
IN
Date:
5/14/2024
5
5555555

Transactions were so smooth and well explained by with the process and overall are perfect!

Galen
Belleville
IL
Date:
5/14/2024
5
5555555

The communication and follow up was great and Kelly was very knowledgeable.

Rona
Indianapolis
IN
Date:
5/14/2024
5
5555555

Sam was very responsive and provided quick answers to all of our questions.

Luke
Plymouth
MN
Date:
5/14/2024
5
5555555

Had an unresponsive lender during bad inflation news and rate impacts, Mike quickly responded and was able to save our closing and get us a good interest rate.

Charles
Cumming
GA
Date:
5/14/2024
5
5555555

Everything went smooth and quick

Jason
Belleview
FL
Date:
5/14/2024
5
5555555

Josh and his team were on top of everything. They were thorough, friendly, and answered all of our questions in a timely manner.

Joshua
Cheyenne
WY
Date:
5/14/2024
5
5555555

Personal and timely communication. Nathan did a great job explaining everything and answering my 500 questions!

Andrew
Bryan
TX
Date:
5/14/2024
5
5555555

Communication was key. We were new to the process and being able to get responses to questions quickly was great.

Danielle
Chilton
WI
Date:
5/14/2024
5
5555555

she was a great person and i really enjoy getting to know her i will use her again she is awesome

Rae
West Springfield
MA
Date:
5/14/2024
5
5555555

Easy, responsive team, professional!

Gregory
Altoona
IA
Date:
5/14/2024
5
5555555

Just great service

Roger
Peachtree Cty
GA
Date:
5/14/2024
5
5555555

Ronnie went above and beyond to help us get our loan approved. He also was able to get us approved for a grant that greatly reduced our down payment due at closing. Ronnie was readily available and willing to answer any questions we had. Overall Ronnie was able to get us our loan when others couldn’t due to him really taking the time to figure out a way around every obstacle that came our way. Thank you Ronnie! - Cayli & Kye

Kye
Altavista
VA
Date:
5/14/2024
5
5555555

The knowledge to experience an expertise.

David
Aurora
CO
Date:
5/14/2024
5
5555555

Sabrina was very processional and very understanding through the whole processes from beginning to end! We were very happy to have her walk us through this process and explain every sing question we had for her. Over all i could not have asked for a better loan officer and would hope to do business with her again in the future!

Robert
Warrenton
VA
Date:
5/13/2024
5
5555555

Laura is phenomenal! She worked with us to get our credit where it needed to be, got us pre-approved quickly and we were able to close before 30 days. She is very communicative and so very kind.

Alicia
Temple
TX
Date:
5/13/2024
5
5555555

Gary and Briana were great to work with. They were available to answer questions during the process, and their followup was outstanding. I would recommend Fairway Mortgage to my family and friends without hesitation.

SCOTT
Crossett
AR
Date:
5/13/2024
5
5555555

done it online

Naly
Johnston
RI
Date:
5/13/2024
5
5555555

Fast communication! Very reliable team

Gabriella
West Allis
WI
Date:
5/13/2024
5
5555555

He was very knowledgeable and quick to respond. If you needed any information he was able to get it to you.

Daniel
Lancaster
SC
Date:
5/13/2024
5
5555555

The consistent communication and easy to follow process. Her prompt response to any question I had in mind made this an amazing experience

Rogelio
Kempner
TX
Date:
5/13/2024
5
5555555

Jill and Tory were helpful and work to make it work in a short amount of time. Clear directions

Veronique
Burleson
TX
Date:
5/13/2024
5
5555555

Smoothly working through issues.

Mark
Indialantic
FL
Date:
5/13/2024
5
5555555

Dave explained everything thoroughly and pointed out key steps we needed to be aware of in the process. He, and the rest of the team, answered questions, did trouble shooting and sent timely reminders so we got things done on time.

Jameson
Sioux Falls
SD
Date:
5/13/2024
5
5555555

Carrie was the GOAT!

Leonard
Spotsylvania
VA
Date:
5/13/2024
5
5555555

Fast and esay process.

Mesa
Mebane
NC
Date:
5/13/2024
5
5555555

Tienen un excelente servicio.

Yenifer
Jonesboro
GA
Date:
5/13/2024
5
5555555

Ashlee made understanding the whole process easy for us as first time home buyers. She was responsive to our needs and put us in the best position possible to purchase a home

Will
Royse City
TX
Date:
5/13/2024
5
5555555

Meredith goes the extra mile. She helped us when no one else wanted to. She made it happen. We are forever grateful. She has truly been a blessing to us!

Crystal
Cleburne
TX
Date:
5/13/2024
5
5555555

Matt presents as a very Professional & Knowledgeable Individual & he Definitely is, but Matt also had an Engaging & Charismatic side to him. He is genuine, sincere, & very emphatic. He is very accessible & has Awesome Communication & Follow-Up Skills. I would recommend Matt without any hesitation to my family or friends.

Charyle
Charlotte
NC
Date:
5/13/2024
5
5555555

Matt's team was so easy to work with and they were very competitive by way of interest rates. They locked in a great rate at the time we bought. They made the paperwork process super easy. Thanks again Matt for a great experience.

Eric
Algonquin
IL
Date:
5/13/2024
5
5555555

Friendly and quick responsive .

Sam
Roanoke
VA
Date:
5/13/2024
5
5555555

Very easy to work with!

Daniel
Birmingham
AL
Date:
5/13/2024
5
5555555

Ease of doing business.

Colin
Wake Forest
NC
Date:
5/13/2024
5
5555555

Mike was very good at explaining everything, making himself available, and over the top customer service.

Heidi
Manchester
NH
Date:
5/13/2024
5
5555555

I have been in this industry for a lot of years and Karl was by far the most knowledgeable and helpful loan officer I have ever had. He made everything go smoothly and go great.

Natalie
Scottsdale
AZ
Date:
5/13/2024
5
5555555

Personal experience, great communication. Made me feel very welcoming. Answered all my questions and then some

Emily
Fort Wayne
IN
Date:
5/13/2024
5
5555555

Justin was great to follow up and guide all of the process and explain about the services. I totally was able to rely on him and trust his service. Thank you.

Taeen
Honolulu
HI
Date:
5/13/2024
5
5555555

communication. Nate got it done for us

John
Hopkins
MI
Date:
5/13/2024
5
5555555

JERRY WAS VERY GOOD AT COMMUNICATION, LISTENING TO OUR QUESTIONS, AND ANWSERING THEM ALL THE WHILE BEING PATIENT.

Demetrius
Hazel Crest
IL
Date:
5/13/2024
5
5555555

Always open to being contacted. Responsive and caring about her responses. Thank you.

Theodore
Arvada
CO
Date:
5/13/2024
5
5555555

We closed and funded on time

Lisa
Park City
UT
Date:
5/13/2024
5
5555555

Brad is a really wonderful guy. He helped us with everything we were looking for in a loan and made the whole process easy.

Kenneth
Winston Salem
NC
Date:
5/13/2024
5
5555555

Vicky was very communicative, and very helpful as we worked through a somewhat unusual situation as we obtained our new mortgage. She was available very quickly and answered all our questions clearly and in an easily understood way.

Douglas
Union Bridge
MD
Date:
5/13/2024
5
5555555

Taylor is a great person and is very professional.

Jacob
Bishop
GA
Date:
5/13/2024
5
5555555

Frank and his team were a big help always on top of everything.

Alfredo
Toms River
NJ
Date:
5/13/2024
5
5555555

Support and knowledge

Diane
Andover
NH
Date:
5/13/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers