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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Her responsiveness and knowledge.

Claudia
Las Vegas
NV
Date:
5/7/2024
4
4444444

Skin was there to answer any questions I had and was a great help through the whole process and as first time home buyers we had lots of questions

Savannah
Luthersville
GA
Date:
5/7/2024
5
5555555

Fast, efficient and very helpful.

Vicky
Westmoreland
TN
Date:
5/7/2024
5
5555555

The on hand treatment the whole team showed me

Sandra
Fredericksburg
VA
Date:
5/7/2024
5
5555555

The way they took on the challenge to work with us.

Asha
Hephzibah
GA
Date:
5/7/2024
4
4444444

Delay with preapproval and having to scramble last min Waiting caused our rate to increase

Jacob
N Attleboro
MA
Date:
5/7/2024
5
5555555

Everything went well, and we got a good rate. One thing I didn't like was the problem with the seller credits at the end. That wasn't identified until very late in the process, and I had to scramble to figure out how to use the extra credits. Sarah helped, but it did seem like it may have an upsell opportunity - trying to get me to buy down the rate with points, and that wasn't in my favor at all.

Lyman
Greensboro
NC
Date:
5/7/2024
5
5555555

Communication was excellent throughout the process. Linda and Jackie were more than willing to always answer our questions, at anytime of the day. My fiancé and I had no idea where to even begin with looking for a new house or how to start a loan process. They were very helpful and made everything easy!

Catherine
Appleton
WI
Date:
5/7/2024
5
5555555

Justin is an exemplary communicator, educator, and consultant to his clients purchasing a new home. He provides suggestions and solutions, focuses on the best interest of the buyer and their needs, and listens openly. He was a welcome addition to a longer, challenging sales cycle, and made the process seamless. I highly recommend him to anyone looking for a mortgage lender in the near future!

Sara
Port St Joe
FL
Date:
5/7/2024
5
5555555

John has great communication and was there every step of the way answering every question that we has. He made a stressful process so much more tolerable. I will definitely recommend John to anyone looking to purchase a home.

Felicia
Brookfield
CT
Date:
5/7/2024
5
5555555

Great customer service skills.

Gwendolyn
Surprise
AZ
Date:
5/7/2024
5
5555555

It was fast and easy

Jessica
Knoxville
TN
Date:
5/7/2024
5
5555555

Very easy to work with and a lot of communication.

Christopher
Mount Airy
GA
Date:
5/7/2024
5
5555555

Fast, thorough and seamless.

Kristine
Green Valley
AZ
Date:
5/7/2024
5
5555555

Getting my house in the end

Jeremy
Fairfield
ME
Date:
5/7/2024
5
5555555

Gina was fantastic with the whole process, she was very good at explaining what was going on and made our first time buying a home go smoothly on her side.

Kara
Aguanga
CA
Date:
5/7/2024
5
5555555

Wonderful. Filled in all the gaps and gave great advice.

Desire'e
Baltimore
MD
Date:
5/7/2024
5
5555555

Great communication and explanation throughout the process

Nicholas
Grandview
MO
Date:
5/7/2024
5
5555555

Very good communication

Eloy
Mesa
AZ
Date:
5/7/2024
5
5555555

Quick responses

David
Mckinney
TX
Date:
5/7/2024
5
5555555

It has been nearly 30 years since I purchased another home. It was very difficult for me for many reasons but mostly because of the amount of on-line way of now buying a house, getting a loan, wiring monies for closing, getting insurance, home inspection, appraisal, etc....I have chosen in my life not to have any more than necessary to rely on a computer. It is extremely hard for me to trust a computer and so many contacts with my private information. However, during all my endless questions and overwhelming panic at times, Jacob and all involved in this effort, have tried to answer my questions, reassure me in my lack of understanding, and been most kind. My sincere thank you to all...

Cendi
Jefferson
GA
Date:
5/7/2024
5
5555555

Great team help

Ronald
Mount Juliet
TN
Date:
5/7/2024
5
5555555

Mike and team were great to work with. They provided great information and answered all of our questions in a timely manner.

Sophia
Attleboro
MA
Date:
5/7/2024
4
4444444

Early explanation of process. More hands on walk through of contracts.

Cameron
Trinity
TX
Date:
5/7/2024
5
5555555

Great communication on how loan was progressing and telling us what they needed and processing it all very quickly.

Douglas
Olympia
WA
Date:
5/7/2024
5
5555555

The agent was personable, informative and explained the process with ease.

Noe
Laporte
IN
Date:
5/7/2024
5
5555555

Tanja's attention to detail and availability

John
Temple
TX
Date:
5/7/2024
5
5555555

Jay is easy to talk to, quick to respond, and eager to help.

Jessye
Chico
CA
Date:
5/7/2024
5
5555555

Robert was very professional and great to work with. He helped make the process go very smoothly.

Martin
Oak Point
TX
Date:
5/7/2024
5
5555555

Responsive, best rates

Donald
Arcata
CA
Date:
5/7/2024
5
5555555

Christine is a phenomenal Mortgage Lender. She is diligent and knows her stuff. She works so hard for my clients and is a true partner to me. She makes my job so much easier and I am so thankful I have her at the top of go to expert partners. When I refer her to my clients, I have no doubt she will find them the best rate, the best loan for their situation and get us to the closing table every time. Tracey Engelmann Realtor, Realty One Group Platinum Elite

TRACEY
Date:
5/7/2024
5
5555555

timely response and responsible service

Chi
Chicago
IL
Date:
5/7/2024
5
5555555

Regina has been helping us for the past five years. She is always available to answer our questions and communicates very well.

Morgan
Anthem
AZ
Date:
5/7/2024
5
5555555

Ericka locked us in at a low rate and was very clear on the loan/home buying process for a first time home buyer.

Anna
Denver
CO
Date:
5/7/2024
5
5555555

Ben was very helpful in teaching me some tricks of the trade and getting me into my first house.

Dennis
Tacoma
WA
Date:
5/7/2024
5
5555555

Tammy Barr and her staff are the BEST EVER

Terri
Brownsville
TN
Date:
5/7/2024
5
5555555

Speed, great communication, easy set-up with tech signing, contract review, etc...

Derek
Phoenix
AZ
Date:
5/7/2024
5
5555555

Wayne is a lender who treats your desires as if they were his own. Fairway is more than a name, it describes their business perfectly!

Kenneth
Lauderdale Lakes
FL
Date:
5/7/2024
5
5555555

Quick service and attention

Eric
Rockville
MD
Date:
5/7/2024
5
5555555

Prompt responses, and helping me every step of the way.

Brandon
Floodwood
MN
Date:
5/7/2024
5
5555555

It was great because Tim took time to explain in detail from the beginning. Tim was also willing to answer questions. The staff was also pleasant and helpful.

Bandele
Rocky Mount
NC
Date:
5/7/2024
5
5555555

Great communication and quick response from this team made my experience great!

Heather
Trussville
AL
Date:
5/7/2024
5
5555555

Check ins, explanations, problem solving, loved the videos 👊😀

Jennifer
Chico
CA
Date:
5/7/2024
5
5555555

Sorry too busy right now

Geraldine
Tucson
AZ
Date:
5/7/2024
5
5555555

Toni was very excellent and transparent with everything. She was was very friendly and always willing to answer the million and one questions we had throughout the process.

Tyler
Pocatello
ID
Date:
5/7/2024
5
5555555

Jerry is so easy to work with. He answered all our questions right away.

Tamara
Cortland
IL
Date:
5/7/2024
5
5555555

Kellie made the process very easy and answered all questions!

Daniel
Shreveport
LA
Date:
5/7/2024
5
5555555

Much better communication from Jim than a previous lender we tried to work with.

Carrie
Portland
OR
Date:
5/7/2024
5
5555555

Jeremy was responsive and always able to answer questions

Katherine
Atlanta
GA
Date:
5/7/2024
5
5555555

Cassie was welcoming and incredibly kind, and maintained a consistent open line of communication. We felt at ease throughout the entire process.

Adrian
Pensacola
FL
Date:
5/7/2024
5
5555555

In a time where it is difficult to buy a home these days, it can be discouraging to decide to try to buy a home. Despite that Amber and her team made me feel like I could achieve my goal in buying a home. Now me and my family are in our new home and enjoying it very much! Thank you so much. I’ll be telling anyone I can tell that if they want to buy a home Fairway Independent Mortgage, Amber and her team is the way to go!

Monica
Fairfield
ME
Date:
5/7/2024
5
5555555

Thank you for providing us the opportunity to share our experience. Working with your team has been an exceptional journey. The professionalism and expertise demonstrated throughout the process were outstanding. We were particularly impressed with the clear communication and responsiveness of your staff, which made all of our transactions smooth and straightforward. Moreover, the personalized advice and attention to detail provided by Steve Koung helped us make informed decisions that were crucial for our home buying experience. This tailored approach not only facilitated a seamless experience but also instilled a deep sense of trust and confidence in your services. We are grateful for the dedication and support provided by your team and look forward to continuing this fruitful relationship. Best regards, Troy Warner and Tearsa Coates

Troy
Germantown
MD
Date:
5/7/2024
5
5555555

This was my first tike buying a house, and everyone made the process easy to understand and took the time to explain things when needed.

Christopher
Columbus
IN
Date:
5/7/2024
5
5555555

Communicative.

Daniel
Las Vegas
NV
Date:
5/7/2024
5
5555555

Ken made the process so easy and understandable. Any questions we had were answered right away. He made sure to get us the best rate and kept us fully informed the whole time.

Melissa
Teaneck
NJ
Date:
5/7/2024
5
5555555

Great Communication. We needed our loan to close quickly and Ryan made that happen.

Gary
Otsego
MN
Date:
5/7/2024
5
5555555

Friendly, patient, and well informed presentations. Marc,payed attention to every detail. We were very impressed.

Jorge
Fort Worth
TX
Date:
5/7/2024
5
5555555

Everything was great.

Molly
Monroe
GA
Date:
5/7/2024
5
5555555

Lee and his team are great. They walked me through everything and made sure I was up to date on any changes that were made.

Theodore
Roswell
GA
Date:
5/7/2024
5
5555555

Alex was very timely in communication. He was very open about how the whole mortgage process works and explained things very clearly to me making me feel comfortable throughout the process.

Zachary
Franklin
WI
Date:
5/7/2024
5
5555555

Good communication. Always looking out for the best interest of the client. Thanks Ari for helping us and we are loving our new home!

Susan
Chico
CA
Date:
5/7/2024
5
5555555

Working with Alex Rayner from Fairway Independent Mortgage Corporation was an absolute pleasure. Their expertise and dedication made securing my home loan a breeze. Alex was always there to answer my questions and provided clear guidance throughout the process. His professionalism and efficiency made the entire experience smooth and stress-free. I highly recommend Alex to anyone in need of a top-notch loan officer for their home financing needs.

Andres
Montgomery
TX
Date:
5/7/2024
5
5555555

Spencer answered all of my questions, made himself available at all times, and really made sure everything went smoothly.

Denise
Saint Paul
MN
Date:
5/7/2024
5
5555555

Ollie and his team made it easy for us. They were thorough with their answers when we had questions, and made sure we were never left in the dark on anything.

Bailey
Harris
MN
Date:
5/7/2024
5
5555555

Jim and Alla were both communicative and were willing to work outside the box for me.

Bobby
Nampa
ID
Date:
5/7/2024
5
5555555

She was communicative, accountable, and straightforward. Also reassuring and fun to work with.

Kenton
Kansas City
MO
Date:
5/7/2024
5
5555555

Request for information from me was clear and concise. In previous loans, I've had folks coming back two/three/four times for "just one more thing." Deb answered every question in a timely manner. She was friendly and patient with us.

Anna
Bean Station
TN
Date:
5/7/2024
5
5555555

Working with Becky was a blessing, she is one of the nicest people I ever met, she was always there to support and help me every time I needed her.

Hernan
Janesville
WI
Date:
5/7/2024
5
5555555

Josh made everything very easy and was available at anytime to answer questions we had! It was a very smooth process.

Crystal
Lenexa
KS
Date:
5/7/2024
5
5555555

Linda and Jackie were down to earth and great to reach out to. I appreciated all of their communications that kept me informed.

Melissa
Appleton
WI
Date:
5/7/2024
5
5555555

Mike is reliable and is a great communicator!

Angela
Falls Church
VA
Date:
5/7/2024
5
5555555

Dean was prompt, honest and got us the best deal/rate! Dean and his team are the best lenders we have ever worked with! HIGHLY RECOMMEND!

Brooke
Mount Vernon
OH
Date:
5/7/2024
5
5555555

Garrett and his team were always willing to make our process easier to understand, quicker, and more seamless. We were so lucky to work with such a knowledgeable and flexible team. From the moment we agreed to work with Garrett as our loan officer, he had us hop on a call with him to discuss all of the things for us to keep in mind and just describe the entire process. The weekly emails were also helpful, as they kept us in check and gave us helpful reminders. I couldn't have asked for a better experience! Truly, thank you so much!

Almasa
Chicago
IL
Date:
5/7/2024
5
5555555

I was very happy with my experience buying my first home with Fairway. They were able to help me find the best approach financially to my purchase and we were able to move quickly with their guidance. The service and communication was top notch and I felt comfortable and confident throughout the whole process knowing they were looking out for my best interests.

Charles
Louisville
KY
Date:
5/7/2024
5
5555555

Kelli and team were so quick to respond and always so patient with me and kind. It felt like I was working with a longtime friend who really cared about my family. Thank you to Kelli, Leti and the rest of the team at Fairway!

Kendall
Shreveport
LA
Date:
5/7/2024
5
5555555

Brad made this process incredibly smooth. As a first time home buyer, I wasn’t sure what I was doing. Brad explained things thoroughly and made sure I understood each step. Additionally, Brad wanted to ensure that I only spent what I was comfortable spending, and I never felt pressured to take out more money than I wanted to!

Haleigh
Robbinsdale
MN
Date:
5/7/2024
5
5555555

Communication and helpful.

Vimarsh
Middletown
DE
Date:
5/7/2024
4
4444444

Easy online process

Thomas
Mineral
CA
Date:
5/7/2024
5
5555555

John was able to make things happen in my favor to obtain a loan for a home. Others had turned me away but John was able to help make me a home owner

Stephanie
Chambersburg
PA
Date:
5/7/2024
5
5555555

Everyone was very helpful throughout the process.

Thomas
Pekin
IL
Date:
5/7/2024
5
5555555

You, John. You made it great!

Ocie
Millbrook
AL
Date:
5/7/2024
5
5555555

Fast and quick

Mark
Firestone
CO
Date:
5/7/2024
5
5555555

The whole team was fabulous, start to finish. Everything we needed was taken care of in detail.

Spencer
Pensacola
FL
Date:
5/7/2024
5
5555555

Our experience with Mike was great because he was an excellent communicator and could offer us a lot of firsthand advice. Working with a veteran to secure our VA loan was great because he really knew the ins and outs of everything; not only because it’s his job, but also because he’s been in our shoes. Mike and his team were amazing!

Hannah
Washington
NH
Date:
5/7/2024
5
5555555

Thanks for your help, I appreciate it.

Dawn
Missouri City
TX
Date:
5/7/2024
5
5555555

No issues!

Emily
Raleigh
NC
Date:
5/7/2024
5
5555555

Always on top of everything, and made the process easy and stress free.

Chase
Reedsburg
WI
Date:
5/7/2024
5
5555555

Korey was super knowledgeable and helpful in answering all my questions and navigating the confusion of buying a house :)

Molly
Blue Ash
OH
Date:
5/7/2024
5
5555555

Professional, knowledgable, hard working staff.

Robert
Lakeway
TX
Date:
5/7/2024
5
5555555

Chance Lemoine made buying our first home much less stressful than we expected. He understood this was our first time getting a mortgage, and aided us through our concerns, looked out for us I believe beyond what is required, kept us informed and ready for the next step at each moment. We probably weren't the easiest of clients, yet he was there, answering questions and explaining things to us the whole way. Great guy. Someone id like to know, much less do ANY future business with.

Adam
Orange
TX
Date:
5/7/2024
5
5555555

On top of everything great guy and very helpfull

Jacob
Willcox
AZ
Date:
5/7/2024
5
5555555

Ethan went above and beyond, he responded to all my questions in a timely and professional manner.

Justin
Menomonee Falls
WI
Date:
5/7/2024
5
5555555

the responsibility and interest in helping us

Yasmiley
Winter Garden
FL
Date:
5/7/2024
5
5555555

Derek made possible what others couldn’t, his creative talents landed us our new beautiful home and we were able to keepiour old home for an investment property.

Christopher
Hanahan
SC
Date:
5/7/2024
5
5555555

Mike was genuinely nice and very responsive to our needs when buying our new home. He made the whole process run smoothly and was great at communicating with us every step of the way.

Brittney
Denver
CO
Date:
5/7/2024
5
5555555

Great communication. They were patient and helpful.

Barbara
Anniston
AL
Date:
5/7/2024
5
5555555

Process was straight forward and easy to move through.

Scott
Charlotte
NC
Date:
5/7/2024
5
5555555

Brian was amazing to work with and kept the process easy and stress free.

Julia
Burlington
IA
Date:
5/7/2024
5
5555555

Easily accessible and responsive. Motivated and uplifting. Generous with time.

Monarae
Newington
CT
Date:
5/7/2024
5
5555555

Everyone that I worked with was kind and courteous.

Carol
Fishers
IN
Date:
5/7/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers