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about Fairway

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Fairway Independent Mortgage Corporation celebrates 26 years
Accolades & Awards
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade

Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

9,000

+
Team Members

4,000

+
Licensed Employees

700

+
Branches
$

72.5

B
Volume 2021

275,000

+
Verified Reviews

237,000

+
Units 2021

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
Executive Vice President of Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Betty Graham
President - Liaison Team
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Q2 1996
  • 04/96 - Fairway Was Incorporated 
Q3 1996
  • 09/96 - 1st Branch Opened
Q4 1996
  • 10/96 - 1st Funded Loan 
Q2 1998
  • 05/98 - 1st Warehouse Line Opened

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Q3 2004
  • 07/04 - Corporate Office Opened in Plano, TX 
Q2 2005
  • 05/05 - 1st Underwriter Hired
Q3 2007
  • 08/07 - Received FHA Title II DE Lender Approval

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q2 2009
  • 05/09 - Reached 500 Team Members
Q3 2009
  • 07/09 - Received VA Automatic Lender Approval 
  • 07/09 - Received Fannie Mae Approval
Q2 2010
  • 04/10 - Opened Fairway's AMC, Frisco Lender Services

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q2 2012
  • 04/12 - 1st Military Mortgage Specialist Boot Camp and Home Giveaway to a Wounded Warrior
  • 05/12 - Received Fannie Mae Direct Seller Approval
Q3 2012
  • 07/12 - Licensed in 45 States
Q4 2012
  • 12/12 - $6+ Billion in Mortgage Volume

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q3 2013
  • 09/13 - Reached 1,500 Team Members
Q4 2013
  • 10/13 - Started Servicing Loans
Q2 2014
  • 04/14 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2014
  • 11/14 - Reached 2,000 Team Members

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q1 2015
  • 01/15 - Fairway Established the Employee Stock Ownership Plan (ESOP)
  • 03/15 - First $1 Billion Month in Funding
  • 03/15 - First Reverse Training
Q2 2015
  • 05/15 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2015
  • 12/15 - Funded $11.15 Billion in 2015
Q1 2016
  • 03/16 - Ranked #10 out of the Top 100 Mortgage Companies Based on Volume by Mortgage Executive Magazine
Q2 2016
  • 04/16 - Licensed in ALL 50 States
  • 04/16 - 20th Anniversary
  • 05/16 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2016
  • 12/16 - Closed 2016 with $17.5 Billion in Funding
  • 12/16 - Ranked #7 in 2016 for Top Retail Lenders
Q3 2017
  • 9/17 - Ranked #5 in the First Half of 2017 Among the Top Retail Lenders
  • 9/17 - Ranked #8 in Total Retail Volume (purchase plus refi) in the First Half of 2017
  • 9/17 - Reached 6,000+ Employees

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
4.5
4.54.54.54.54.54.54.5

He helped me get a loan.

Eli
Franklin
PA
Date:
12/6/2022
4
4444444

Communication was lacking at times, but he got the job done in the end.

John
Prior Lake
MN
Date:
12/6/2022
5
5555555

Difficult complex loan. Tim pulled team together.

Justin
Norwalk
CT
Date:
12/6/2022
5
5555555

Stacy was able answer many of questions. And help me solve any issues and concerns.

William
Simpsonville
SC
Date:
12/6/2022
4.75
4.754.754.754.754.754.754.75

Jason and his team made our loan experience painless, and quick. Jason and his team exited nothing but professionalism, I would highly recommend them for any ones mortgage loan needs.

Brandon
Bowling Green
KY
Date:
12/6/2022
4.25
4.254.254.254.254.254.254.25

Steve made everything easy which is important when dealing with such a stressful event.

Jennifer
Buffalo
NY
Date:
12/6/2022
4.75
4.754.754.754.754.754.754.75

Gabe was great, always available and did a great job making everything happen

Alexander
Minneapolis
MN
Date:
12/6/2022
5
5555555

Great communication and availability to answer questions.

Moustapha
Beverly Hills
FL
Date:
12/6/2022
5
5555555

Prompt responses, clear communication throughout the process.

Rachel
Cheverly
MD
Date:
12/6/2022
5
5555555

Robin has excelled at making the entire process as easy as possible. This and the previous experience were so stress free. I'm so glad to have found such a caring, professional and supportive person to work with.

Claudia
Phoenix
AZ
Date:
12/5/2022
5
5555555

Encouragement at all the times. Make me feel that I can do it, make me more confident about how getting thing done

Alicia
Magna
UT
Date:
12/4/2022
5
5555555

I am extremely happy of working with Frank. He is an amazing professional, punctuated and explained me the whole process and answered all my question.

Plamen
Arlington Heights
IL
Date:
12/4/2022
5
5555555

Nathan was great to work with and tried hard to find the best rate.

Lonny
Homosassa
FL
Date:
12/4/2022
5
5555555

Responsiveness, speed, thoroughness, creativity

Patrick
Boise
ID
Date:
12/3/2022
5
5555555

Catie was amazing to work with.

Charles
Phoenix
AZ
Date:
12/3/2022
5
5555555

You took the time to explain everything that was way over our heads and very complicated info, in a way we could easily understand. We never felt left out of the loop or neglected.

Rachael
Smithville
MO
Date:
12/3/2022
5
5555555

Communication and effort, had some problems on the sellers side. Chris handled everything exceptionally

Adam
Chardon
OH
Date:
12/3/2022
5
5555555

Smooth process from start to finish. All details explained thoroughly along the process. Charlene Carson was professional and helpful and made the experience calm.

Michael
Amherst
NY
Date:
12/3/2022
5
5555555

The fact that You guys were with me through the whole process and helped me understand what things I wasn't sure of. Most of all the Friendliest service and the also made you feel confortable

Connie
Cartersville
GA
Date:
12/3/2022
5
5555555

We know you guys have to do a lot of work to get an approval and we really appreciate it too!

Paul
Elizabethton
TN
Date:
12/3/2022
5
5555555

Kelly gave me multiple options to get the best possible closing for my situation. She went above and beyond to make my purchase process as easy as possible.

Heather
Aiken
SC
Date:
12/2/2022
4.75
4.754.754.754.754.754.754.75

Very informative. Explained items well. Always available when questions arise.

Deanna
Oshkosh
WI
Date:
12/2/2022
4.75
4.754.754.754.754.754.754.75

Great people to work with

Linda
Lincoln
NE
Date:
12/2/2022
5
5555555

David was very communicative and up-front about issues that arose.

Jenna
Mount Holly
NC
Date:
12/1/2022
5
5555555

Dan made the whole experience smooth and worry free

Matthew
Woodbury
CT
Date:
11/30/2022
4.75
4.754.754.754.754.754.754.75

Great communication. Since we were first time home buyers, staff made a point to walk through every step with us and answered every question we had.

Teagan
Chatfield
MN
Date:
11/30/2022
5
5555555

Wasn’t so complicated

Larry
Deridder
LA
Date:
11/30/2022
5
5555555

Kelly was awesome to work with on both of my loans. Would definitely send anyone looking for a mortgage her way! Very knowledgeable about all aspects of mortgage loans.

DeQuinn
Indianapolis
IN
Date:
11/30/2022
5
5555555

Great communication throughout the entire process

Michael
Fairfield
PA
Date:
11/30/2022
5
5555555

Elijah kept me informed of what documents needed and made my overall experience go smoothly from start to finish, he is great.

Rebecca
Overgaard
AZ
Date:
11/29/2022
5
5555555

I had an exceptional experience, the process was flawless and the team was attentive to my neeeds. We closed on time!

Johnnie
Palos Hills
IL
Date:
11/29/2022
5
5555555

$1,000 back at closing. no money out of pocket!

Eric
Baltimore
MD
Date:
11/29/2022
5
5555555

Like I’ve said, it was a seamless experience from Matt and his whole team!

Rahul
Phoenix
AZ
Date:
11/29/2022
5
5555555

Jeff ensured that everything was taken care of before we got our offer in which made the whole process so seamless that we were even able to close early

Britt
Mesa
AZ
Date:
11/29/2022
5
5555555

All you do in the whole process

Michael
Hutchinson
MN
Date:
11/29/2022
5
5555555

User friendly and great staff

Jacob
Crown Point
IN
Date:
11/29/2022
5
5555555

Steve was helpful and available to answer questions and explain the lending and home buying process.

Terresa
Marana
AZ
Date:
11/28/2022
5
5555555

Communication.

Eric
Frostproof
FL
Date:
11/28/2022
5
5555555

Susan was quick and responsive and most of all, she was so willing to help with any questions we had along the way!

Daniel
Shawnee
KS
Date:
11/28/2022
4.75
4.754.754.754.754.754.754.75

Promptness, polite

Sherry
Thornton
CO
Date:
11/27/2022
5
5555555

The promptness with answers to any questions or concerns. The ease and the process of delivering required items and documentation for the review process. The communications and accessibility of the mortgage broker representative

Roderick
Leesburg
VA
Date:
11/27/2022
5
5555555

Very prompt and kind

Chasity
Daphne
AL
Date:
11/27/2022
5
5555555

Brian and his team are amazing! Be confident they have your best interest in mind. Thank you!

Raymet
Hialeah
FL
Date:
11/27/2022
5
5555555

Customer service

Candice
Chesapeake
VA
Date:
11/26/2022
5
5555555

Carrie and her support team did a great job guiding us through the process.

Scott
Devine
TX
Date:
11/26/2022
3.5
3.53.53.53.53.53.53.5

A lot of communication made the process a lot easier

Ethan
Warren
ME
Date:
11/26/2022
5
5555555

Debbie was helpful all the way. She explained everything to me if I wasn't sure about something.

David
Pensacola
FL
Date:
11/26/2022
5
5555555

Chris and his team were extremely responsive and helpful, especially with a transaction from out of state. I felt very comfortable with the information provided and informed every step of the way

Fallon
Boise
ID
Date:
11/26/2022
4.25
4.254.254.254.254.254.254.25

Communication was great and Joan was very easy to talk to and accommodating with our schedules.

McKenzie
Marshall
WI
Date:
11/26/2022
5
5555555

John was there every time I had a question. He was there at closing also to help us with any questions.

Jennifer
Pleasant Hill
MO
Date:
11/25/2022
5
5555555

Very pleasant to work with! Very knowledgeable!

Eleanor
Sun City
AZ
Date:
11/25/2022
5
5555555

Wonderful communication

John
Boiling Springs
SC
Date:
11/25/2022
5
5555555

Professional and responsive 100%

Richard
Woodleaf
NC
Date:
11/25/2022
5
5555555

The team was awesome. The help and effort was phenomenal. Missy along with Harvey were the best. I love you guys.

KENNETH
Detroit
MI
Date:
11/25/2022
5
5555555

Kept us up to date with everything going on and answered all our questions and concerns with immediate response. Really made us feel comfortable and that we were looked after.

Connor
Austin
MN
Date:
11/24/2022
4.5
4.54.54.54.54.54.54.5

My issues have nothing to do with Jeff, he did a great job. What complicated the process was Hurricanes Ian and Nicole, That was out of everyone's control.

Daniel
Fort Myers
FL
Date:
11/24/2022
5
5555555

You were always available and willing to help.

Jeanette
Mount Vernon
OH
Date:
11/24/2022
5
5555555

Anna knows the market well and will go out of her way to help clients get the most of out of transaction

Scott
Meridian
ID
Date:
11/24/2022
5
5555555

Communication and how easy Don and team made the experience.

Marie
Mchenry
IL
Date:
11/24/2022
5
5555555

His team LISTENS

Susan
Manvel
TX
Date:
11/24/2022
5
5555555

great communication and timely responses

Hallie
Faribault
MN
Date:
11/23/2022
5
5555555

Great communication and great service

William
Winfield
IL
Date:
11/23/2022
4.75
4.754.754.754.754.754.754.75

Nick talked me thru each step, which I appreciated greatly as a first time buyer.

Sydney
Winder
GA
Date:
11/23/2022
5
5555555

It was a pleasure working with Shayn Carlson, he was very personable and made the whole house buying experience seem like a breeze!

Alexandra
Boise
ID
Date:
11/23/2022
5
5555555

It felt like I was given every option to succeed and was helped with any questions I had.

Jacob
Saint Joseph
MO
Date:
11/23/2022
4.25
4.254.254.254.254.254.254.25

Communication, team work.

Mahougnon
Greensboro
NC
Date:
11/22/2022
5
5555555

Well informed during process and very helpful and polite.

Steven
Waukesha
WI
Date:
11/22/2022
5
5555555

Everyone apart of your team was friendly and very helpful. Everything went smoothly and will definitely recommend others to use your services.

Jalon
Glenville
MN
Date:
11/22/2022
5
5555555

Leisa and the team were great! Very easy to work with and made the process stress free!

Rejan
Fort Mill
SC
Date:
11/22/2022
5
5555555

Flexible hours. Easy access to communication. Clear explanation of process.

Roselia
Antioch
CA
Date:
11/21/2022
5
5555555

being professional and helpful at all times and that you were able to translate into Spanish when I didn't understand .thanks

Alfredo
Thornton
CO
Date:
11/21/2022
5
5555555

Constant communication on what we needed to provide to complete our loan application. Easy to work with - the whole staff. Thank you for being patient with us.

Dawn
North Canton
OH
Date:
11/21/2022
5
5555555

Everyone was knowledgeable, helpful, kind and caring

Maureen
Atascadero
CA
Date:
11/21/2022
5
5555555

The communication from Dave and his team was great. We knew where our loan was in the process of being approved step-by-step.

Mylynn
Sioux Falls
SD
Date:
11/21/2022
5
5555555

Michelle was very informative, available at any hour, and extremely nice the whole process. She made buying a home as pleasant as it could be.

Riley
Colorado Springs
CO
Date:
11/21/2022
4.66
4.664.664.664.664.664.664.66

Having a single point of contact.

Matthew
Litchfield Pk
AZ
Date:
11/21/2022
5
5555555

Extremely easy to work with. Very streamlined process.

Stephanie
Yukon
OK
Date:
11/20/2022
5
5555555

Thank you for being efficient and patient with a new first time home buyer.

Christina
Overland Park
KS
Date:
11/20/2022
5
5555555

Dave kept me in the loop every step of the way

James
Scottsdale
AZ
Date:
11/19/2022
5
5555555

Ya'll made it super easy and not stressful at all!

Jonathan
Woodleaf
NC
Date:
11/19/2022
5
5555555

Your staff is very knowledgeable and professional. They seem to understand the process can be overwhelming, but have made the procedures easy and understandable.

Lester
Upper Marlboro
Maryland
Date:
11/18/2022
5
5555555

Terry and Kimberly are the best when they say they'll get it done this is just what they do get it done thank you for making the ride a smooth one for us Rita and Bryan show

Rita
Monroe
NC
Date:
11/18/2022
4.75
4.754.754.754.754.754.754.75

From my first communication with Eric, he was very reassuring about how he and his team can help me secure a loan. In addition, he provided great service to the close of my property. I’m very satisfied and will definitely recommend him.

Pamela
Milwaukee
WI
Date:
11/18/2022
4
4444444

It was a very complicated mortgage.. estate.. we did it. was able to keep oct rate until mid November

Brian
Wheat Ridge
CO
Date:
11/18/2022
5
5555555

Roger and team were fast and very responsive through the whole process.

Matthew
Bluff City
TN
Date:
11/18/2022
5
5555555

Linda did a thorough job

William
Hickory Creek
TX
Date:
11/18/2022
5
5555555

Timely communication. No delays in getting paperwork completed. Very pleasant interactions

Steven
Faber
VA
Date:
11/18/2022
5
5555555

Very easy to work with

Joe
Parma
OH
Date:
11/17/2022
5
5555555

Very personal and has a great time! Everyone communicated great and was very sweet!

Bristin
Franklin
IN
Date:
11/17/2022
5
5555555

The ease of working with Jamie Presser

Kimberly
Santa Ynez
CA
Date:
11/17/2022
5
5555555

Jake was very communicative and friendly, definitely found a lender for life.

Angelica
Glendale
AZ
Date:
11/17/2022
5
5555555

Sandra stuck all the way til deal closed when sometimes I was getting frustrated I really appreciate you your the best......

Carlton
Dolton
IL
Date:
11/17/2022
4.75
4.754.754.754.754.754.754.75

Process started out great ran into some hurdle mid way but smoother at the end.

Raymond
Daytona Beach
FL
Date:
11/16/2022
5
5555555

Communication was very thorough and friendly.

Heather
Oakland Park
FL
Date:
11/16/2022
5
5555555

Mrs. Cheryl was wonderful she communicated perfectly she kept me updated and made the process as smooth as possible.

Joseph
Copperas Cove
TX
Date:
11/16/2022
5
5555555

My situation was very unique and Mike and his team work so hard to get what I needed. I also was kept in the loop every step of the way. Mike was a true professional and so easy to talk to. He made me feel very confident in his expertise.

Linda
Lindenhurst
NY
Date:
11/15/2022
5
5555555

Colin and Lucas were both fantastic to work with!! The whole experience felt so personal and friendly! Truly a pleasure working with them!

Andrew
Apex
NC
Date:
11/15/2022
5
5555555

Everything was quick and easy. The whole process was well organized and well explained.

Angela
Good Hope
GA
Date:
11/15/2022
4.75
4.754.754.754.754.754.754.75

Taylor was a responsive, reassuring, and helpful guide throughout the financing process.

Daniel
Milford
CT
Date:
11/15/2022
5
5555555

Mark makes everything so easy!

Scott
Soap Lake
WA
Date:
11/14/2022
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At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
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