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about Fairway

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Fairway Independent Mortgage Corporation celebrates 26 years
Accolades & Awards
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade

Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

9,000

+
Team Members

4,000

+
Licensed Employees

700

+
Branches
$

72.5

B
Volume 2021

275,000

+
Verified Reviews

237,000

+
Units 2021

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
Executive Vice President of Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Betty Graham
President - Liaison Team
Nate Bisco
EVP Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Q2 1996
  • 04/96 - Fairway Was Incorporated 
Q3 1996
  • 09/96 - 1st Branch Opened
Q4 1996
  • 10/96 - 1st Funded Loan 
Q2 1998
  • 05/98 - 1st Warehouse Line Opened

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Q3 2004
  • 07/04 - Corporate Office Opened in Plano, TX 
Q2 2005
  • 05/05 - 1st Underwriter Hired
Q3 2007
  • 08/07 - Received FHA Title II DE Lender Approval

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q2 2009
  • 05/09 - Reached 500 Team Members
Q3 2009
  • 07/09 - Received VA Automatic Lender Approval 
  • 07/09 - Received Fannie Mae Approval
Q2 2010
  • 04/10 - Opened Fairway's AMC, Frisco Lender Services

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q2 2012
  • 04/12 - 1st Military Mortgage Specialist Boot Camp and Home Giveaway to a Wounded Warrior
  • 05/12 - Received Fannie Mae Direct Seller Approval
Q3 2012
  • 07/12 - Licensed in 45 States
Q4 2012
  • 12/12 - $6+ Billion in Mortgage Volume

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q3 2013
  • 09/13 - Reached 1,500 Team Members
Q4 2013
  • 10/13 - Started Servicing Loans
Q2 2014
  • 04/14 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2014
  • 11/14 - Reached 2,000 Team Members

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q1 2015
  • 01/15 - Fairway Established the Employee Stock Ownership Plan (ESOP)
  • 03/15 - First $1 Billion Month in Funding
  • 03/15 - First Reverse Training
Q2 2015
  • 05/15 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2015
  • 12/15 - Funded $11.15 Billion in 2015
Q1 2016
  • 03/16 - Ranked #10 out of the Top 100 Mortgage Companies Based on Volume by Mortgage Executive Magazine
Q2 2016
  • 04/16 - Licensed in ALL 50 States
  • 04/16 - 20th Anniversary
  • 05/16 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2016
  • 12/16 - Closed 2016 with $17.5 Billion in Funding
  • 12/16 - Ranked #7 in 2016 for Top Retail Lenders
Q3 2017
  • 9/17 - Ranked #5 in the First Half of 2017 Among the Top Retail Lenders
  • 9/17 - Ranked #8 in Total Retail Volume (purchase plus refi) in the First Half of 2017
  • 9/17 - Reached 6,000+ Employees

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

You and your team did the work!

David
Overland Park
KS
Date:
12/1/2022
5
5555555

Fast and easy, Carole made sure everything was complete…easiest home purchase I have made

Rene
Pensacola
FL
Date:
12/1/2022
5
5555555

Outstanding!!!! Jeremy was amazing !!! Detailed and precise .. Great communication through the process !!😊

Catherine
North Highlands
CA
Date:
12/1/2022
5
5555555

Absolutely EVERYTHING!!!! Every call, email, line of communication, all the laughs, the honesty, the transparency, the advice, the perseverance, and the end result! I love love love the team!

TEGAN
Boston
MA
Date:
12/1/2022
5
5555555

Very helpful and knowledgeable agents.

Larry
Mount Vernon
OH
Date:
12/1/2022
5
5555555

Taylor is always very responsive, explains everything in easy-to-understand terms.

Dana
Hilbert
WI
Date:
12/1/2022
5
5555555

The communication was awesome. All questions answered and frequent updates. Walked me through everything every step of the way.

Katherine
Lebanon
IN
Date:
11/30/2022
5
5555555

Great communication and very helpful

Arturo
Bonita
CA
Date:
11/30/2022
4.75
4.754.754.754.754.754.754.75

Stress free and fast

Lakecia
Clinton Township
MI
Date:
11/30/2022
4.75
4.754.754.754.754.754.754.75

Answered all of my questions in a reasonable time

Amber
Eastford
CT
Date:
11/30/2022
5
5555555

Everything was on the considerable time and the results too

Arturo
Kyle
TX
Date:
11/30/2022
5
5555555

Timely replies and closed fast!

Bailey
Owasso
OK
Date:
11/30/2022
4.75
4.754.754.754.754.754.754.75

Transparent, knowledgeable, and efficient. Made the loan process very easy and quick.

Justin
Vienna
VA
Date:
11/29/2022
5
5555555

Happy you guys could do a home loan with me and the family would recommend to anyone and everyone that qualifys

Austin
Watertown
SD
Date:
11/29/2022
5
5555555

the application process and loan process were very easy. Meredith and Hayden were very easy to work with and pleasant.

Linda
Hubbard
TX
Date:
11/29/2022
5
5555555

$1,000 back at closing. no money out of pocket!

Eric
Baltimore
MD
Date:
11/29/2022
4.75
4.754.754.754.754.754.754.75

Prompt communication and patience in explain financing options.

Sandra
Keller
TX
Date:
11/29/2022
5
5555555

ADAM AND TEAM ;)

Marva
Seaside
OR
Date:
11/28/2022
5
5555555

Communication

Danilo
Buckeye
AZ
Date:
11/28/2022
5
5555555

she was very professional and caring even cried tears of joy with my wife and I , the last few days before closing had gotten very tricky but Nicole worked everything out and we are very happy with our new home.

Richard
Baltimore
MD
Date:
11/28/2022
5
5555555

Leslie is the best in the business

Kevin
Los Angeles
CA
Date:
11/28/2022
5
5555555

Easy to communicate with. Very fast. Well experienced. Made it easy and quick

Tony
Claremont
CA
Date:
11/28/2022
4.25
4.254.254.254.254.254.254.25

Easy and Quick

Crystal
Springhill
LA
Date:
11/27/2022
5
5555555

Sean took the time to make sure I understood the process and promptly answered any questions I had.

Robert
Dracut
MA
Date:
11/27/2022
4.75
4.754.754.754.754.754.754.75

Mandie was great! Very communicative and walked us through the whole process.

Elle
Aurora
CO
Date:
11/27/2022
4
4444444

It would of been nice to know of all the things that needed to be done prior to closing. If I would of known a head of time, paperwork would of been sent or uploaded in a more timely manner

Adam
Fostoria
OH
Date:
11/27/2022
5
5555555

Carrie and her support team did a great job guiding us through the process.

Scott
Devine
TX
Date:
11/26/2022
5
5555555

I like the how smooth everything went, Alex was excellent at communicating everything to us

Rolando
Columbus
GA
Date:
11/25/2022
5
5555555

Good follow through and I was able to reach Rudy anytime I had questions. He help guide me through each process and made it simple.

Thanh
Chico
CA
Date:
11/25/2022
5
5555555

Service and commitment to providing excellent follow up

Kristen
Studio City
CA
Date:
11/25/2022
5
5555555

Was great to work with

Hunter
Jacksonville
NC
Date:
11/25/2022
5
5555555

Quick and responsive

Chad
Bealeton
VA
Date:
11/25/2022
3.75
3.753.753.753.753.753.753.75

Very thorough. Was able to get the paperwork through and provide a backer that allowed us to purchase our house.

James
Cincinnati
OH
Date:
11/25/2022
4.5
4.54.54.54.54.54.54.5

Very helpful in explaining the process to first time homebuyers

Brendan
Royal Oak
MI
Date:
11/24/2022
5
5555555

The Entire Team, Dan Burke, Diane, and Derek. Customer Service and knowing that the deal would be closed.

Todd
Oregon
OH
Date:
11/24/2022
5
5555555

From start to finish we felt guided and supported by Jason. He was SO quick to respond!

Melissa
Louisville
KY
Date:
11/24/2022
5
5555555

Brian took the the time to help me prepare to be ready to buy and followed up on my progress while we got ready. He was very patient and informative with all my very detailed information requests. Excellent and friendly service!

Chastity
The Colony
TX
Date:
11/23/2022
5
5555555

Very responsive and helpful. Fast turnaround time.

Rhonda
Seville
OH
Date:
11/23/2022
5
5555555

Good communication and explaining the process of the loan .

Raul
Alexandria
VA
Date:
11/23/2022
5
5555555

Very professional and knowledgeable

Lee
Spring Hill
FL
Date:
11/23/2022
5
5555555

A great experience

John
Royse City
TX
Date:
11/23/2022
4.75
4.754.754.754.754.754.754.75

She has been with me every step of the way. Helping caring on me achieving my goal of home ownership

Margaret
Dallas
GA
Date:
11/23/2022
5
5555555

Rich was great! This is my first time ever buying a house and he made it so easy and helped explain everything we were doing along the way. He will go above and beyond to make this process easy for you

McKenzie
Cadott
WI
Date:
11/22/2022
5
5555555

What led me to your company, was being able to speak with real people, close to home.

Diane
Oxford
MA
Date:
11/22/2022
5
5555555

All the hard work done by Jeff and Sara was what made this Great!!

Cresta
Tacoma
WA
Date:
11/22/2022
4.75
4.754.754.754.754.754.754.75

Marie always goes above and beyond to make the impossible work. We are grateful for all her tireless efforts!

Dawn
Bellingham
WA
Date:
11/22/2022
5
5555555

Excellent customer service, personable, kind, quick responses to questions!

Tricia
East Wenatchee
WA
Date:
11/22/2022
5
5555555

Fast and awesome communication!

Donald
Dunnellon
FL
Date:
11/22/2022
5
5555555

Swift action and great customer service

Kenya
Jackson
MS
Date:
11/22/2022
5
5555555

The communication and professional service provided by you and your great great!

John
Sun City West
AZ
Date:
11/22/2022
5
5555555

Professionalism and guidance through the process…..a very speedy process!

Susan
Indian Springs
AL
Date:
11/22/2022
5
5555555

Very friendly, attentive and professional services

Fidel
Labelle
FL
Date:
11/22/2022
5
5555555

All questions were answered, follow ups were timely, and we were always kept in the loop on the progress of our loan. The loan application was super quick and straight forward.

Clenisha
Kansas City
KS
Date:
11/22/2022
5
5555555

Patrick is knowledgeable and truly understands building a relationship with his customer. Felt very welcomed.

Cory
Burke
VA
Date:
11/21/2022
5
5555555

Knowledgeable, easy to communicate with, rapid responses, no high pressure sales tactics.

Caleb
Minnetrista
MN
Date:
11/21/2022
5
5555555

The communication from Dave and his team was great. We knew where our loan was in the process of being approved step-by-step.

Mylynn
Sioux Falls
SD
Date:
11/21/2022
4.75
4.754.754.754.754.754.754.75

Communication through out the whole process

Barry
Overland Park
KS
Date:
11/21/2022
5
5555555

Jen was extremely friendly and helpful throughout the loan/house purchasing process. I would highly recommend Jen to any friends or family that are searching for a house loan.

Joshua
Boalsburg
PA
Date:
11/21/2022
5
5555555

Michelle was very informative, available at any hour, and extremely nice the whole process. She made buying a home as pleasant as it could be.

Riley
Colorado Springs
CO
Date:
11/21/2022
5
5555555

Mike was always there to answer our questions, and made the entire process easy to complete.

Kelly
Mcfarland
WI
Date:
11/21/2022
4.25
4.254.254.254.254.254.254.25

There were too many people involved & it made it confusing with separate emails & who to respond to..

Leslie
Litchfield Pk
AZ
Date:
11/20/2022
5
5555555

Very kind and quick answers always!

Veda
Grand Prairie
TX
Date:
11/20/2022
5
5555555

Mike was always available to answer all my questions. He seemed like he truly cared about my concerns.

Chris
Orlando
FL
Date:
11/20/2022
5
5555555

Very pleasant experience from on application to closings. All of my questions were addressed, Berenice was very helpful and she kept me advised during the entire process.

ADRIANA
El Paso
TX
Date:
11/20/2022
5
5555555

Consistent communication, prompt responses to questions, knowledgeable, friendly

Whitney
Monroe
CT
Date:
11/19/2022
5
5555555

Gabe is super professional and very knowledgeable! He responds quickly when asked questions at any time of the day! Gabe made the process of buying a house super easy and less stressful!

Valerie
Tucson
AZ
Date:
11/19/2022
5
5555555

Very responsive, pleasant to work with, and a great communicator

Ryan
Seattle
WA
Date:
11/19/2022
5
5555555

Great communication, fast responses, friendly people to work with overall!

Tiffany
Hibbing
MN
Date:
11/19/2022
5
5555555

I appreciated the consolidated emails and phone calls when gathering necessary information. It was a streamlined process. Paul and his staff was readily accessible if a question came up and assisted every step of the way.

Kendra
Mesa
AZ
Date:
11/19/2022
5
5555555

The team gave really great credit counseling. They also were very professional and utilization of docusign was topnotch. It made the closing process a breeze.

Lashaye
Mobile
AL
Date:
11/19/2022
5
5555555

Excellent communication!!

David
Concord
NC
Date:
11/19/2022
5
5555555

The overall communication and knowledge was extremely helpful.

Tyson
Bethany
MO
Date:
11/19/2022
5
5555555

Nice people to work with

Daniel
Texas City
TX
Date:
11/19/2022
5
5555555

Fast , honestly and great service…

Annie
Sun City
AZ
Date:
11/19/2022
5
5555555

Very helpful and great at explaining everything. Very kind as well.

Sheridan
Colorado Springs
CO
Date:
11/18/2022
5
5555555

Lori always got back to us as soon as she could. kept us informed what was happening.

Arlene
Franklin
WI
Date:
11/18/2022
5
5555555

Carole was there anytime I had a question, no matter what it was. She was always pleasant to talk to also. I would recommend her to anyone I know that is looking to buy a house.

Deborah
Inverness
FL
Date:
11/18/2022
4.75
4.754.754.754.754.754.754.75

Great service to work with. I enjoyed the process.

Fiyad
Shreveport
LA
Date:
11/18/2022
5
5555555

Everyone was nice and great with communication

Lamarco
Coldwater
MS
Date:
11/18/2022
5
5555555

Roger and team were fast and very responsive through the whole process.

Matthew
Bluff City
TN
Date:
11/18/2022
5
5555555

Friendly people

Robert
Mabank
TX
Date:
11/18/2022
5
5555555

You guys did everything you to help in any possible way.

Justenie
Laceys Spring
AL
Date:
11/18/2022
4.25
4.254.254.254.254.254.254.25

Professional & speedy

Roberta
Cornelius
NC
Date:
11/18/2022
4.75
4.754.754.754.754.754.754.75

Kept in contact

Nathan
Whiting
IA
Date:
11/18/2022
5
5555555

Everything

Orlando
Hialeah
FL
Date:
11/17/2022
5
5555555

Everything went very smooth and Suzanne and her team were great to work with.

Steven
Olympia
WA
Date:
11/17/2022
5
5555555

Yes, everyone was friendly and very supportive of ever step going forward.

Zulema
Maricopa
AZ
Date:
11/16/2022
5
5555555

Efficient communication

Ambrose
Sherborn
MA
Date:
11/16/2022
5
5555555

Barry was so communicative and helpful through the entire process!!

Brie
Bellingham
Washington
Date:
11/16/2022
5
5555555

Process was efficient and smooth.

Mitchell
Lockport
IL
Date:
11/16/2022
5
5555555

Communication was fantastic.

Joshua
Port Neches
TX
Date:
11/16/2022
5
5555555

Great communication. Transparent. easy

Innis
Loveland
OH
Date:
11/16/2022
4.75
4.754.754.754.754.754.754.75

Kris Heichel and team did a great job in making sure the sale and purchase of my new house go through.

Brandi
Owatonna
MN
Date:
11/15/2022
5
5555555

They are quick friendly knowledgeable and overall amazing to work with

Mariah
Mountain Iron
MN
Date:
11/15/2022
5
5555555

Debbie was very communicative, knowledgeable and kind. Her guidance and support made us feel at ease through this process!

Brittany
Wilmington
NC
Date:
11/15/2022
5
5555555

decent communication

Geoff
Chandler
AZ
Date:
11/15/2022
5
5555555

Friendly, precise, helpful, professional.

Patrick
Columbus
IN
Date:
11/14/2022
5
5555555

The team effort shown by Kay, Melissa and the rest of the team made it easy to get answers and get the process completed.

Stephen
Carr
CO
Date:
11/14/2022
5
5555555

Always very responsive, quick and efficient! Great customer service!

Jody
Westwood
MA
Date:
11/14/2022
4.75
4.754.754.754.754.754.754.75

Communication was quick and easy

David
Mount Vernon
IN
Date:
11/14/2022
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At Fairway we foster an environment that promotes community and culture from every level.
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Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers