At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.
Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation
Great communication throughout the refinance process.
Very well organized Team, service was always timely, thorough, and efficient.
Gave us step by step process on what we need to do and answer our questions quickly
Jon was extremely responsive and worked very hard to process my mortgage in a timely manner. I highly recommend.
Very easy to work with, and always answered all of our questions
Logan was always available to discuss and clarify throughout the loan process.
She answered every question and, was prompt with her responses thru the entire process.
Communications were good
Justin was amazing! Great service and saved me a bunch of money on my loan. I would recommend to anyone. Justin, thank you for everything.
Boone updated me throughout the process and took extra time to reach out when the Title company dropped the ball. Knowledgeable, patient, and professional. Appreciate all the help!
Understanding of what we needed friendly knowledgeable quick and painless. We heard buying process is rough it was easy with Sharon. Thank you again.
Y’all were amazing! We are so thankful for all of the hard work you did to help make this process smooth. Thank you for being easy to contact and answer questions quickly!
Great communication and made the whole process seamless.
Expedience and professionalism
The customer service was amazing always on top of it. She was just so great. I will recommend her and use her anytime. Thanks again Renee..
We always had updates and our questions were always answered!
Excellent communication and helpful input.
Lucas was extremely professional and was always happy to answer our many questions as first time homeowners. He communicated very well and was super pleasant to work with! Thank you, Lucas and the rest of the team!
The family like commitment is was really made the whole experience. I felt like I was important and not just another number. Everyone was open and honest, and very quick to respond when I was quite frequently panicking :)
Having more than one person available to contact if needed.
Attention to detail and reminders to complete needed paperwork
Blaire and her entire team are very friendly and knowledgeable! They worked super quick to get us closed!
Ann made the process seamless. From the beginning to end, she was attentive and walked us through every step throughly. Fairway is such a great company to work with and we can't recommend them enough!!
Quick and professional service! Very impressed.
It took time and patience to get me to close. Even through my frustration with the process, Damon was very patient with me. I greatly appreciate all of his assistance.
Kelly was able to answer my questions as an expert and turn the loan around very quickly
As a first time homebuyer, I had no idea what what I was doing. Kevin and his team helped me every step of the way
Industry knowledge, communicative, quick responses, willing to work with agents to help the buyer win the offer
Help from my realtor
Everyone there were very nice and helpful. They kept us informed at all times during the process.
The communication and experience
On top of everything, do their best to keep cost and rates down.
Timely response, willingness to do research, 20+ years of experience and willing to strategize on best outcomes, clear communication on what to expect, attended closing to make sure everything went smoothly
Communication throughout the whole process was really great from Joel.
It was fair..it was on our end that made the experience okay due to the last minute transition from Germany
His understanding thru what was a difficult buy.
Very responsive to our inquiries. Also had some good suggestions concerning our mortgage.
You were so patient with us especially with us being on vacation (and sometimes out of the country). Your part of the process always went smoothly. We do so appreciate all the help we received throughout.
The hard work the team did for me
She was very easy to work with!
Nick was attentive and responded quickly to all requests. He always had our best interests in mind and worked diligently to meet all the deadlines.
Prompt communication, easy to fill out forms and paperwork, smooth transaction.
Mariem and her Team are top notch so easy to work with and in all my other experiences have we had such a wonderful experience in buying a house. Thank you so much from the bottom of our heart.
Because my wife said so, [lol]
Prompt and excellent communication
Joel was great with communication and helped me close on my home quickly he was great
Incredibly responsive. Gary went above and beyond to answer any questions we had. He was supportive, understanding and compassionate about the whole process.
Jim and his team care about the person working with them, I will be forever be grateful to met he
Communication , professionalism, knowledge of the market
The portal was available when I had time to download info. When I had a question I could always get an answer from Drew or his support people.
Great communication. A hard working loan officer who made sure to meet our needs at any time of the day!
The process was smooth and all our questions were answered within a timely manner. Being first time homebuyers, the process is very overwhelming but not as bad when there is a good team in place.
The constant open communication always allowed quick answers to any and all questions. Blaine accommodated us greatly during the buying process. Rarely you meet someone who goes above and beyond for their job, but Blaine certainly does!
Everything!
All the hard work and how smooth it went with everything.
Everything was very easy, excellent communication, everything got done sooner then originally planned. Couldn’t have asked for a better experience!
The process was so fast ,great communication
Made the process easier with clear communication and follow-up.
Mark took time and great care to understand our needs and recommended the best mortgage solutions to fit our needs.
Your team was very helpful and kept us in the loop and informed throughout the whole process and displayed a wonderful amount of patience when answering our questions.
Quick responses to questions. Very personable.
Being a first time buyer Johnny was very resourceful and has great communication thru the whole process
Susanna is excellent at communication and answering questions.
Attentive and easy to work with
Everything was taken care of quickly and without issue
availability of bridge loan, professionalism
Erik did a great job on helping us with everything we neeeded. He made our process less stressful and complicated lol... Great job at what he does👌
You walked us through the process of getting a mortgage
Clear and consistent communication throughout the entire process Quick and efficient turnaround Lorie is undeniably friendly, comforting, reassuring, and encouraging!!!
Jon was quick and resourceful when it came to getting us through the financing process. Definitely a strong recommendation.
Very helpful with the process. Made it very painless for me.
With all the unforseen circumstances on my end you were vary helpful
Answer all call and knowing how to get the job done in a timely matter you have a great team there Thank you .
Excellent and timely communication, electronic signatures and uploads of documents, and questions were answered with care and timeliness.
Collecting information to process the loan was longer than I expected
The process went smoothly! I've bought my first home which is a dream come true!
Kaitlyn was great!
Amy and Marina were very responsive and made me feel comfortable throughout our process, from house hunting to closing!
Very smooth process. Great and timely communication
Everything was very smooth, very easy process.
Ease of communications. Great website and processing.
Easy going made things sample and understandable
The communication and time to explain and walk through the process step by step
Clint’s care and communication throughout the process. The service & professionalism of the Fairway team.
Mark Rome’s timely, attentive, thoroughly professional, and enthusiastic assistance at every stage of our loan application process, guiding us at every step, smoothing our way to a successful close.
Phyllis went above and beyond to make sure we were where we wanted to be payment wise and still got us our dream home
Easy to work with and made the home buying process a breeze!
Enjoyable friendly kind service
Excellent communication.
Leslie and team were excellent. Patient and responsive during search and offer period. Allowed us to offer fast terms attractive to buyer. Moved with speed and precision during final underwriting and escrow process.
Nancy's Assistant Kari was very Professional Helpful and Patient.
Nate was excellent!!! He was very friendly, helpful, prompt, open, honest, and on point. You can tell he cares about his clients’ experience and well-being.
very attentive and the team is always available
Donald worked tirelessly, professionaly and hard for us. We trust him completely and will recommend him to anyone we know in the future. He gave us piece of mind .
Matthew Boyles
Informative Patient Always kind..when we were late with paperwork... Great staff
Angela is extremely knowledgeable and was more than patient to walk my wife and I through a tough market to buy a house. Angela is the only reason I went with Fairway, and will be recommending her every chance I get.
Working with Marla Butler and her team is the most pleasant and smooth experience. We have financed or refinanced with the team on more than one occasion and each time we have had the same excellent service. Wouldn’t go anywhere else.
Very acknowledgable team, very quick to respond.
The overall experience was great! The communication were consistent when needed. Anytime I had a question, I would also get an almost immediate response. William you and your team did great!
Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.
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