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about Fairway

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Communication excellent

Nicholas
Palm Beach Gardens
FL
Date:
3/29/2023
5
5555555

Nicole was quick to communicate, clear, and helpful. Given the cost was about the same across the board, it was great working with a team that could give personal recommendations to supports within massachusetts.

Lauren
Stoughton
MA
Date:
3/29/2023
5
5555555

They work on a friendly and very professional manner, and make this process a pleasant one instead of a stressful process. Always quick to answer our questions in the most assertive ways. Thank you for all your help!

Janet
Rutledge
GA
Date:
3/29/2023
5
5555555

Bryan has extreme attention to detail and is customer focused.

Nancy
Lodi
WI
Date:
3/29/2023
5
5555555

Paul is knowledgeable and easy to work with. Great experience overall

Arthur
Gilbert
AZ
Date:
3/29/2023
5
5555555

Great team to work with especially me being first home buyers. Entire loan process has been made simple and easy to understand and follow.

Rajkumar
Mckinney
TX
Date:
3/29/2023
4.75
4.754.754.754.754.754.754.75

Each individual was great. We did just feel like it was a lot of communications from a lot of different people. If there was a way to involve less people and communicate with only one or two that would make things simpler.

Chelsea
Thurmond
NC
Date:
3/29/2023
5
5555555

Cory was our loan officer for our first home purchase. We had every question in the book and he was ready with help every time. We will use the Ramsey team for our future purchases!

Aaron
Date:
3/29/2023
4.75
4.754.754.754.754.754.754.75

I truly loved the personal feel and walking through the steps with Robert.

Aaron
Arlington
TX
Date:
3/28/2023
4.75
4.754.754.754.754.754.754.75

Communication and ease of paperwork

Alexander
Puyallup
WA
Date:
3/28/2023
5
5555555

Brian was easy to talk too and available when needed.

Aaron
Broken Bow
OK
Date:
3/28/2023
4.5
4.54.54.54.54.54.54.5

Easy process, nice to be able to sign things through the internet .

Samantha
Carmel
IN
Date:
3/28/2023
5
5555555

Mike and Brad were awesome to communicate with. Fast replies, to the point. It felt like an absolute breeze!

Haven
Toledo
OH
Date:
3/28/2023
5
5555555

Communication

Erin
Mequon
WI
Date:
3/28/2023
5
5555555

Everything was done quickly & efficiently. Communication was great, & we were able to close early.

Matthew
Temple
TX
Date:
3/28/2023
5
5555555

Communications was great along with helped explain or answer any questions I had.

Claire
Bossier City
LA
Date:
3/27/2023
5
5555555

Communication, understanding, and helpful.

Austin
Montgomery
TX
Date:
3/27/2023
5
5555555

Erika and Leah and the other team members did a great job. They were polite, professional and friendly.

Jean
Las Vegas
NV
Date:
3/27/2023
5
5555555

Professional and great follow-up

Laurence
Phoenix
AZ
Date:
3/26/2023
4.75
4.754.754.754.754.754.754.75

Easy to work with. Kept us informed..

Deborah
Corder
MO
Date:
3/26/2023
5
5555555

Everything

BLESSING
Remington
VA
Date:
3/26/2023
5
5555555

That she did everybody else’s job if it weren’t for her they never made it

James
Olympia
WA
Date:
3/26/2023
5
5555555

It was great working with Scott. He was extremely helpful and informative. He checked in often and was extremely responsive to all our questions. I would highly recommend him for anyone needing assistance.

Brayden
Reisterstown
MD
Date:
3/26/2023
4.75
4.754.754.754.754.754.754.75

Very knowledgeable and helpful

Cory
New Meadows
ID
Date:
3/26/2023
5
5555555

When I had questions I got answers. If I couldn’t get through to anyone they got b as ok with me in a timely manner

Hurley
Clearwater
FL
Date:
3/26/2023
5
5555555

My particular situation was very challenging. Mark and his team made quick work of the problems...that arose...by using a combination of experience and determination !

Keith
Racine
WI
Date:
3/25/2023
5
5555555

The personal attention and constant communication with Tracey Pritchett was on point. She gave me options and zeroed in on my best program for my needs. She new her products like an expert. 10 stars!

Lori
Galveston
TX
Date:
3/25/2023
4.75
4.754.754.754.754.754.754.75

communication

Richard
Dickinson
TX
Date:
3/25/2023
5
5555555

Paul's expertise and communication

Jordan
Puyallup
WA
Date:
3/25/2023
5
5555555

This whole experience was very easy!

Sean
Colorado Springs
CO
Date:
3/25/2023
5
5555555

Communication was great

Annette
Floresville
TX
Date:
3/24/2023
5
5555555

Fast, Great communication, and Great people!

Tiffany
Wauconda
IL
Date:
3/24/2023
5
5555555

She was very communicative and helpful throughout the process.

Vivek
Marietta
GA
Date:
3/24/2023
5
5555555

I appreciate your efficiency help on getting the best loan for our family.

Juan
Irving
TX
Date:
3/24/2023
5
5555555

24/7 quick response brilliant work

Zamira
Hampshire
IL
Date:
3/24/2023
5
5555555

Great communication Friendly service

Russell
Eatonville
WA
Date:
3/24/2023
5
5555555

Roberts knowledge and experience made our home buying process very smooth.

Christopher
Myrtle Beach
SC
Date:
3/24/2023
5
5555555

Having a partner like Lucas who was constantly in touch via text msgz and emails through out. He kept us up to date with everything that was happening and also answered every question we had.

Syed Waqar Ul Hasan
Melrose
MA
Date:
3/24/2023
5
5555555

All questions were answered directly and clearly. The process was as smooth as I could have asked.

Allen
Marietta
GA
Date:
3/24/2023
5
5555555

The whole team communicated incredibly well. There was some extra leg work that needed to be done due to the loan being subordinated, both Nick and Rob were excellent.

Jeffrey
Hingham
MA
Date:
3/23/2023
5
5555555

Bryan has an excellent attention for detail and helped us navigate what choices were best for us and our unique situation

Jaime
Meridian
ID
Date:
3/23/2023
5
5555555

Loved this company, made it so easy! Thankful!

Destiny
Bridge City
TX
Date:
3/23/2023
5
5555555

Timely communication, appropriate systems and good public relations

Elizaphan
Federal Way
WA
Date:
3/23/2023
5
5555555

This was my first time buying a home on my own i had a lot of questions and everyone involved helped me every step of the way

Starlet
Joshua
TX
Date:
3/23/2023
5
5555555

Responsiveness to question, thoroughness of the answers, and timely processing of our loan.

Garth
Los Angeles
CA
Date:
3/22/2023
5
5555555

Professionalism, friendly

Crystal
Hesperia
CA
Date:
3/22/2023
5
5555555

Timely communication from staff. We definitely liked being able to complete tasks online. Great service.

Frances
Middleburg
FL
Date:
3/22/2023
5
5555555

The frequent communication and service that you provided was helpful and friendly

Jonathan
Chicago
IL
Date:
3/21/2023
5
5555555

Barron was fantastic! He keeps you updated all throughout the process.

Julia
Lizella
GA
Date:
3/21/2023
5
5555555

John and his team were very patient with us, explaining everything step by step and helped calm every anxiety we had in this process. I would consider them more than friends now more like framily. Forever in debt to them all!

Dawn
Deatsville
AL
Date:
3/21/2023
5
5555555

the user friendly website

David
Alliance
OH
Date:
3/21/2023
5
5555555

After US Bank dropped us on our heads three days before our closing date, Cindy, was ready to get to work and helped us close on our dream home! We couldn’t be more great full for everything she did for us. Thank you, Cindy!

Christopher
Overland Park
KS
Date:
3/21/2023
4.75
4.754.754.754.754.754.754.75

Great communication and went out of your way to get us to close

Ashlee
Trenton
GA
Date:
3/21/2023
4.75
4.754.754.754.754.754.754.75

Don was very responsive and answered all our questions clearly. Thank you

Charles
Alexandria
VA
Date:
3/21/2023
4.75
4.754.754.754.754.754.754.75

............

Kirk
Mount Vernon
OH
Date:
3/20/2023
5
5555555

Constant communication, quick results

Brandon
Humble
TX
Date:
3/20/2023
5
5555555

All of it. Very quick, easy and efficient.

Amelia
Cahaba Hts
AL
Date:
3/20/2023
5
5555555

We worked with Melissa Engle. She was wonderful to deal with. Communications were excellent and fast.

Laura
Chehalis
WA
Date:
3/20/2023
5
5555555

Mondie was quick to communicate and reply. Both her and Rachelle never made us feel dumb for asking a million questions since we are first time home owners now! They explained everything thoroughly and were kind and patient with us!

Chetana
Claremont
CA
Date:
3/19/2023
5
5555555

Quick response times!

Farrah
Hewitt
TX
Date:
3/19/2023
5
5555555

Communication

Michael
Byron
IL
Date:
3/19/2023
5
5555555

Good experience

Kim
Goodyear
AZ
Date:
3/19/2023
5
5555555

Got thang done really great ppl and always help understanding stuff too us wan needed

Margaret
Fond Du Lac
WI
Date:
3/19/2023
5
5555555

Quick and easy communication. No delays in the process.

Kevin
Atlanta
GA
Date:
3/18/2023
5
5555555

All the workers from Fairway. They are awesome but

Lucille
Winsted
CT
Date:
3/18/2023
5
5555555

Service, promptness, answering questions directly and accurate. Staff very knowledgeable.

James
Emmett
ID
Date:
3/18/2023
5
5555555

Mostly due to Sam's being great about keeping in touch, keeping me informed, and working out all the issues that came up with perfect solutions.

Deborah
San Diego
CA
Date:
3/18/2023
5
5555555

Everyone was super nice and I loved that it was easy to get in contact with someone when I had questions and Val made the process feel more easy and explained everything super well.

Nicole
Owatonna
MN
Date:
3/18/2023
5
5555555

Digital signing system was very convenient and easy to use.

Patrick
Colorado Springs
CO
Date:
3/18/2023
4.75
4.754.754.754.754.754.754.75

Everything was straightforward. Everyone on the team was communicating with us about any changes whatsoever, and if there was anything that we needed to understand better they made sure we did.

Maira
Spring
TX
Date:
3/18/2023
4.75
4.754.754.754.754.754.754.75

Nathan and the team were helpful outlining my options and coordinating to get the loan completed

Ryan
Gilbert
AZ
Date:
3/17/2023
4.75
4.754.754.754.754.754.754.75

it went smoothly

Craig
Sun City West
AZ
Date:
3/17/2023
5
5555555

Absolutely seamless process, on time and very welcoming and informative!

Loletta
Temple
GA
Date:
3/17/2023
5
5555555

Great overall experience, was a pleasure working with you all! Thank you so much for all the hard work and time! We are very grateful!

Jason
West Union
OH
Date:
3/17/2023
5
5555555

The process was very simple and straightforward. Eric was great at communicating updates and the whole process.

Nathaniel
Highlands
TX
Date:
3/17/2023
5
5555555

Amanda was overall a very sweet and kind person and made buying a house for the first time very easy and fun.

Marianna
Oakboro
NC
Date:
3/17/2023
5
5555555

It was great to work with Jack again. He is very knowledgeable and we appreciate his honest expertise and opinions.

Emily
Lombard
IL
Date:
3/17/2023
4.75
4.754.754.754.754.754.754.75

Communication

Bradly
Kenosha
WI
Date:
3/17/2023
5
5555555

Fast, polite, knowledgeable.. great people to work with. Made it easy , answered all of my questions as a first time home buyer. Can't thank them enough & will recommend them to everyone!

Lucia
Cuyahoga Falls
OH
Date:
3/17/2023
5
5555555

Ryan was prompt and accommodating. He was easy to work with and answered all of our questions.

Jessica
Madison
WI
Date:
3/16/2023
3.5
3.53.53.53.53.53.53.5

More detailed communication when documents might have changed.

Roberto
Boyce
VA
Date:
3/16/2023
5
5555555

Excellent communication, very thorough and professional while remaining personable and easy to work with

Clayton
Los Angeles
CA
Date:
3/16/2023
4.75
4.754.754.754.754.754.754.75

Kept me Up-to-date on the process from start to finish

Thomas
Peoria
AZ
Date:
3/16/2023
5
5555555

Michelle was always available to answer any questions we had. She is very knowledgeable and is able to easily explain things to us that were new as first time home buyers. She was amazing to work with.

Vivian
Overland Park
KS
Date:
3/16/2023
5
5555555

overall had a good experience

Taylor
Loveland
CO
Date:
3/16/2023
5
5555555

Great service

Kevin
Dartmouth
MA
Date:
3/15/2023
4.75
4.754.754.754.754.754.754.75

Kim was very knowledgeable and very helpful. She went out of her way in as far coming to the house to bring me paperwork.

Patty
Yelm
WA
Date:
3/15/2023
5
5555555

Everyone was very helpful and patient, and answered all of my questions very well! I appreciate the effort they out in.

James
Macon
GA
Date:
3/15/2023
5
5555555

Great communication and explanation of the process, and very responsive!

Maxwell
Des Moines
WA
Date:
3/15/2023
5
5555555

So easy to work with and everyone was great!!

Nicole
Blooming Prairie
MN
Date:
3/15/2023
4.5
4.54.54.54.54.54.54.5

Helped us find the best loan option for our family every step of the way.

Pierce
Marshfield
WI
Date:
3/15/2023
5
5555555

The communication and efficiency

Allison
Edmond
OK
Date:
3/15/2023
5
5555555

Christina was so amazing to work with! She is extremely knowledgeable and was always looking out for our best interest! She is also extremely responsive to texts/calls/emails.

Jaclyn
Leander
TX
Date:
3/15/2023
5
5555555

Tyler always works hard

Jennifer
Mantua
OH
Date:
3/14/2023
5
5555555

efficient and expeditious

Lance
Chico
CA
Date:
3/14/2023
5
5555555

Diann was really good about answering all my questions, even the repeats multiple times! She was knowledgeable and quick to return any communications.

Melissa
Haverhill
MA
Date:
3/14/2023
4.5
4.54.54.54.54.54.54.5

He made it easier for me because I am a semi truck driver

Brandon
Green River
WY
Date:
3/14/2023
5
5555555

High touch and white glove service. I always knew what was going on.

Carrie
Cleveland
TN
Date:
3/14/2023
5
5555555

Even under adversity, the team kept working to get me approved. Great work.

John
Ladson
SC
Date:
3/14/2023
5
5555555

Alex was extremely responsive to any and all questions and was willing to go above and beyond to assist with the closing process making the whole house buying process fantastic

Holly
Tucson
AZ
Date:
3/14/2023
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

9,000

+
Team Members

4,000

+
Licensed Employees

700

+
Branches

$72.5B

Volume 2021

275,000

+
Verified Reviews

237,000

+
Units 2021

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
Executive Vice President of Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Betty Graham
President - Liaison Team
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Q2 1996
  • 04/96 - Fairway Was Incorporated 
Q3 1996
  • 09/96 - 1st Branch Opened
Q4 1996
  • 10/96 - 1st Funded Loan 
Q2 1998
  • 05/98 - 1st Warehouse Line Opened

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Q3 2004
  • 07/04 - Corporate Office Opened in Plano, TX 
Q2 2005
  • 05/05 - 1st Underwriter Hired
Q3 2007
  • 08/07 - Received FHA Title II DE Lender Approval
Q2 2009
  • 05/09 - Reached 500 Team Members
Q3 2009
  • 07/09 - Received VA Automatic Lender Approval 
  • 07/09 - Received Fannie Mae Approval
Q2 2010
  • 04/10 - Opened Fairway's AMC, Frisco Lender Services
Q2 2012
  • 04/12 - 1st Military Mortgage Specialist Boot Camp and Home Giveaway to a Wounded Warrior
  • 05/12 - Received Fannie Mae Direct Seller Approval
Q3 2012
  • 07/12 - Licensed in 45 States
Q4 2012
  • 12/12 - $6+ Billion in Mortgage Volume
Q3 2013
  • 09/13 - Reached 1,500 Team Members
Q4 2013
  • 10/13 - Started Servicing Loans
Q2 2014
  • 04/14 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2014
  • 11/14 - Reached 2,000 Team Members
Q1 2015
  • 01/15 - Fairway Established the Employee Stock Ownership Plan (ESOP)
  • 03/15 - First $1 Billion Month in Funding
  • 03/15 - First Reverse Training
Q2 2015
  • 05/15 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2015
  • 12/15 - Funded $11.15 Billion in 2015
Q1 2016
  • 03/16 - Ranked #10 out of the Top 100 Mortgage Companies Based on Volume by Mortgage Executive Magazine
Q2 2016
  • 04/16 - Licensed in ALL 50 States
  • 04/16 - 20th Anniversary
  • 05/16 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2016
  • 12/16 - Closed 2016 with $17.5 Billion in Funding
  • 12/16 - Ranked #7 in 2016 for Top Retail Lenders
Q3 2017
  • 9/17 - Ranked #5 in the First Half of 2017 Among the Top Retail Lenders
  • 9/17 - Ranked #8 in Total Retail Volume (purchase plus refi) in the First Half of 2017
  • 9/17 - Reached 6,000+ Employees

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers