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about Fairway

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Everything went smooth and help us through the entire process

Mitzy
Brownsville
TX
Date:
5/29/2023
4.75
4.754.754.754.754.754.754.75

Everyone was friendly. Comunication was also good.

Francisco
Grand Island
NE
Date:
5/29/2023
5
5555555

Vann was amazing throughout the whole process. He has excellent communication skills and he responds to emails/calls quickly. I really appreciated that he took time and care to answer all of my questions.

Tory
Decatur
GA
Date:
5/28/2023
5
5555555

Good communication an excellent customer service

Richard
Mc Coll
SC
Date:
5/28/2023
5
5555555

Rudy’s communication and ability to mix things up for our needs and wants.

Aldrich
Chico
CA
Date:
5/28/2023
5
5555555

Everyone was friendly, responsive and efficient.

Adam
Las Vegas
NV
Date:
5/27/2023
4.75
4.754.754.754.754.754.754.75

Communication!!!! Tim and the team ALWAYS responded to any questions or needs we had. That made it so much easier throughout the process.

Victor
Surprise
AZ
Date:
5/27/2023
5
5555555

Paulina is awesome person very knowledgeable about what she does and she is the best. She helped my son and daughter in the past she is the best.

MAREK
Palos Hills
IL
Date:
5/27/2023
5
5555555

Zac despite me spelling his name wrong over multiple texts, was always there for me. He is a gem.

Amanda
Chandler
AZ
Date:
5/27/2023
5
5555555

Markus and his entire team.

Cory
Guntersville
AL
Date:
5/27/2023
5
5555555

Memorial Day weekend

Joseph
Milwaukee
WI
Date:
5/26/2023
5
5555555

Very friendly supportive staff! Always someone there to answer questions or get back with you on any concerns.

Noe
Central
AZ
Date:
5/26/2023
5
5555555

Mariem Bennett as our Loan representative made us feel like family and was very encouraging throughout the whole process. Truly an asset to the firm.

Jaime
Jacksonville
FL
Date:
5/26/2023
5
5555555

Brandon was communicative, diligent, and informative. He made the entire experience smooth and stress-free.

Hao
Tacoma
WA
Date:
5/25/2023
4.25
4.254.254.254.254.254.254.25

If the first woman wouldn’t have quit I think it would have went smoother

Katherine
Hernando
MS
Date:
5/24/2023
5
5555555

Prompt responses, all questions answered, professional and friendly. It was the most stress free financial transaction!

Danielle
Hibbing
MN
Date:
5/24/2023
5
5555555

No snags. No delays, to speak of. And pretty low maintenance on our end, other than having to make the payments......

Edward
Nevada
TX
Date:
5/24/2023
5
5555555

Expedited service

James
DIberville
MS
Date:
5/24/2023
5
5555555

Denise was very knowledgeable, efficient and cool as a cucumber throughout the whole process.

Maria Theresa
Clearwater
FL
Date:
5/24/2023
5
5555555

Kyle was very helpful throughout the entire process! Without him I don’t think I’d own a house now.

Judah
Newnan
GA
Date:
5/24/2023
5
5555555

Constant communication

Zebulun
Mosinee
WI
Date:
5/24/2023
5
5555555

Went above and beyond, I would definitely use her expertise again. So, so satisfied!

Charles
Fernley
NV
Date:
5/23/2023
5
5555555

Nick was very communicative which made the process much more manageable for me as a first time home buyer. Anytime I had a question he was quick to answer it and in a way that I could understand.

Abby
Green River
WY
Date:
5/23/2023
5
5555555

Your overall team, compassion and effort to help me! Also for picking up whenever I called and needed anything! And of course the professionalism! Great Job! :)

Nikeya
Raleigh
NC
Date:
5/23/2023
4.75
4.754.754.754.754.754.754.75

How quick it took

Alyssa
Jeromesville
OH
Date:
5/23/2023
5
5555555

Prompt, detailed communication. Continual help and support through the process which made it very smooth.

Kaitlyn
Florence
AZ
Date:
5/22/2023
4
4444444

Constant communication from Pete

Courtney
Supply
NC
Date:
5/22/2023
5
5555555

Phyllis was amazing, great communication throughout and a very smooth process!

Brittany
Wilmington
DE
Date:
5/22/2023
5
5555555

Able to keep up with very punctual clients.

George
Aurora
CO
Date:
5/22/2023
5
5555555

It’s was a great experience for me I got my first house and I like the overall experience . I like the help I got during the house process .

Marina
Arlington
TX
Date:
5/22/2023
5
5555555

He made the whole process was simple and easy. He was available whenever I had questions and explained the answers in a way that made sense to a first time buyer.

Michael
Renton
WA
Date:
5/22/2023
5
5555555

I love that if I had a question on the weekend she was there to answer and if she didn’t have the answer she got with me first thing Monday morning.

DeAndra
San Antonio
TX
Date:
5/22/2023
4.75
4.754.754.754.754.754.754.75

Alex was quick to respond, friendly, and helpful!

Shaun
Bastrop
TX
Date:
5/22/2023
5
5555555

This is the third time we have worked with Scott. He is always incredibly thoroughly, communicative, and overall very enjoyable to work with.

Melissa
Overland Park
KS
Date:
5/21/2023
5
5555555

I appreciated working with someone local and all the updated estimates as we went along so there were no surprises at the end.

Emma
Birmingham
AL
Date:
5/21/2023
5
5555555

Quick to respond and help us any hour of the day when we needed it no matter what. took great care of us for our first home purchase!!

Jenika
Rice Lake
WI
Date:
5/21/2023
5
5555555

Everything was handled very quickly and easily I always felt I could reach out with the simplist of questions

Alexander
Salisbury
NC
Date:
5/21/2023
5
5555555

Skin was quick with communication and clear with what was needed. He made the whole process a great experience and easy for us as this was our first time buying a home.

Meagan
Milner
GA
Date:
5/21/2023
5
5555555

Michele is a very nice, attentive, responsible and easy to work with person. Every time we reached out to her she would almost immediately get back to us.

Kathleen
Maumee
OH
Date:
5/20/2023
5
5555555

Very knowledgeable and helpful throughout the whole process! Whenever we had a question Andrea and her team were there to help!

Madeline
Troutman
NC
Date:
5/20/2023
5
5555555

Overall the whole experience. The attention and communication was verify good

Kiara
Madison
WI
Date:
5/20/2023
5
5555555

Mike was great about keeping me updated and working with me throughout the process. Helped get closing done on time.

Travis
Ocklawaha
FL
Date:
5/20/2023
5
5555555

Regina is wonderful. She is knowledgeable and so responsive.

Lynette
Mesa
AZ
Date:
5/20/2023
5
5555555

Very thankful for the constant communication and quick replies. Jennifer was extremely helpful as I navigated my first mortgage process. I am very thankful that she also attended the closing meeting as well :)

Tyler
Glenolden
PA
Date:
5/20/2023
5
5555555

Friendly, knowledgable, good advice and a cute dog!

Amy
Madison
WI
Date:
5/19/2023
5
5555555

Artis, set himself above the rest. A true professional in his art.

James
Temple
TX
Date:
5/19/2023
5
5555555

All matters were handled with care and given the utmost attention. Never an unanswered question and when I went crazy worried Erin Callahan ensured my worries were for nought!!!

David
Statesville
NC
Date:
5/19/2023
5
5555555

Damon was very proactive on keeping me up to date during the escrow process. He was also very responsive in returning my texts and phone calls. Overall, very enjoyed the experience and everything went very smoothly.

Christian
Phoenix
Date:
5/19/2023
5
5555555

Jon and Vicky were very on top of everything which made the process very easy going

Gabriel
Portland
OR
Date:
5/18/2023
5
5555555

The quick response to all questions and the personal experience with all involved

Terrance
Cave Junction
OR
Date:
5/18/2023
5
5555555

Very helpful and friendly people to work with

Don
Greenville
TX
Date:
5/18/2023
5
5555555

Great, proactive, positive, professional communication!

Casey
Kansas City
KS
Date:
5/17/2023
4.75
4.754.754.754.754.754.754.75

Excellent communication, fast responses to emails/inquiries. Works well with out agent to take care of a lot of the behind-the-scenes issues.

Steven
Longmont
CO
Date:
5/17/2023
5
5555555

Jonathan was not only nice and great to work with but he was extremely knowledgeable and knew exactly what we wanted and needed from our first consultation. He was expeditious and kept a close eye on the entire transaction.

Kristine
San Tan Vly
AZ
Date:
5/17/2023
5
5555555

Kevin is on top of whatever your needed and will work through anything to make sure your satisfied! Response back to you fast and thorough with everything! Will highly recommend

Jori
Oxford
GA
Date:
5/17/2023
5
5555555

Sarah made the whole process very seamless and smooth. She kept us informed at each step and helped us get the best rate after we paid off some debt. She also helped do a credit repair to get my scores higher.

Melissa
Woodway
TX
Date:
5/17/2023
5
5555555

Debbie’s communication was amazing. She worked so well with our family and was able to help with any questions we had.

Diana
Kansas City
MO
Date:
5/17/2023
4.75
4.754.754.754.754.754.754.75

Easy and quick communication. Appreciate your patience!

Michael
Franklin Square
NY
Date:
5/16/2023
5
5555555

You made the process very simple. Thank you Bobbi

Marcelino
Huntersville
NC
Date:
5/16/2023
5
5555555

Debbie was responsive and helpful and there any time even after hours to answer any questions I had. She even drove down almost an hour to attend my closing. She is truly the best in the biz!

Kazdyn
Kansas City
MO
Date:
5/16/2023
5
5555555

The process was so easy

Gabriel
Del Rio
TX
Date:
5/16/2023
5
5555555

Yes very helpful

Ayanna
Maywood
IL
Date:
5/16/2023
5
5555555

The communication and the process it was great.

Jose
Land O Lakes
FL
Date:
5/16/2023
5
5555555

It was a pleasure meeting with you. I really appreciate your assistance and making a remarkable experience. I will highly recommend you to my friends. Thank you for all you do.

Ramy
Tallahassee
FL
Date:
5/16/2023
5
5555555

Easy process, no long waits, great updates

Joseph
Topeka
KS
Date:
5/16/2023
5
5555555

Taylor was very polite and personable. She always answered our questions and concerns in a very timely manner.

Daniel
Mansfield
GA
Date:
5/16/2023
5
5555555

Reggie was honest and extremely accurate with price estimates with final prices being less than estimated.

James
Leesburg
VA
Date:
5/16/2023
5
5555555

Vikki is the best

Dana
Cascade
ID
Date:
5/16/2023
4.75
4.754.754.754.754.754.754.75

Good communication and willingness to answer my questions without making me feel like I was asking dumb questions.

Jeanne
Chico
CA
Date:
5/15/2023
5
5555555

The process was very smooth.

Thomas
Phoenix
AZ
Date:
5/15/2023
5
5555555

Excelente servicio. Great communication. Very knowledgeable about VA loans. Amazing person

Tamara
Copperas Cove
TX
Date:
5/15/2023
4.75
4.754.754.754.754.754.754.75

Everyone was very nice and super helpful!

Felicity
Great Falls
MT
Date:
5/15/2023
5
5555555

The email information, videos in which they were explained and consistent check-in throughout the process made each step of the process easier.

Jeffrey
Boise
ID
Date:
5/15/2023
5
5555555

His knowledge Communication His pleasant personality Helpfulness

Constance
Hahira
GA
Date:
5/13/2023
5
5555555

Always friendly and responsive.

Alissa
San Jose
CA
Date:
5/13/2023
5
5555555

Tammy goes above and beyond to help her clients. She is personable and trustworthy. I will NEVER use another lender.

Morganne
Hamlin
TX
Date:
5/13/2023
5
5555555

The team was vary good at communicating and responding as fast as possible. Holley really made the process more understandable and easier for us to understand

Bradley
Lansing
MN
Date:
5/12/2023
5
5555555

Your team was very informative and helpful. They moved with urgency to ensure everything went smoothly.

Temeka
Clarksdale
MS
Date:
5/12/2023
5
5555555

I worked with another lender in the past. Dan was so informative and available for questions. I also felt so comfortable talking to him and he made me feel safe.

Lindsay
Casa Grande
AZ
Date:
5/12/2023
5
5555555

Attention to detail Very easy to talk to Communicated with us through the entire process

Roderick
Sun City
AZ
Date:
5/12/2023
5
5555555

Chris was very responsive, helpful, and informative. He made the process easy and painless!

Frances
Coral Gables
FL
Date:
5/12/2023
5
5555555

The family feeling and just the outstanding service. Great experience and an outstanding customer service experience. Highly recommend to anyone looking to purchase a home

Cory
Belton
TX
Date:
5/12/2023
5
5555555

friendly competent customer service

Gail
Orange City
FL
Date:
5/11/2023
5
5555555

Peter and Tami were amazing to work with! We were able to close in record time with no issues. They also got me an amazing rate!

Kelly
Westminster
CO
Date:
5/11/2023
5
5555555

Kim, you have been amazing throughout the entire process.. we appreciate you!

Brooke
Topeka
KS
Date:
5/11/2023
5
5555555

The people I dealt with were very professional and friendly. They walked me through everything and were great with the long distance part of the process. All in all a good experience and nice people.

Linda
Brookston
IN
Date:
5/11/2023
5
5555555

Marcy and her team had great communication throughout the whole process and was supportive and answered all of our questions.

Branden
Dayton
OH
Date:
5/10/2023
5
5555555

Thanks for making it all so easy!!!

April
Oak Harbor
WA
Date:
5/10/2023
5
5555555

Everything went smoothly, good communication and answering any questions I had.

Katlyn
Phoenix
AZ
Date:
5/10/2023
5
5555555

Drew’s professionalism and courtesy.

Brad
Chicago
IL
Date:
5/10/2023
5
5555555

The friendly service! It was the best. Thoroughly explained everything and made the process a great experience.

Sergio
Denton
TX
Date:
5/10/2023
5
5555555

Jeremy was very responsive to my questions and concerns. Also, he helped me keep a cool head when difficulties came up with my self-employment. He was just great all around.

Thomas
N Las Vegas
NV
Date:
5/10/2023
5
5555555

Made the process very easy and smooth

Austin
Chelsea
AL
Date:
5/9/2023
5
5555555

Pam and her team provided exceptional customer service from the start to the end at closing

Darryl
Enterprise
AL
Date:
5/9/2023
5
5555555

Everything was exceptional from beginning to end. Thank goodness it all worked out

Douglass
Greensboro
GA
Date:
5/9/2023
4.75
4.754.754.754.754.754.754.75

Tony always took the time to explain everything to us in laments terms and provided options and helped us make the right decisions!

Keri
Summerville
SC
Date:
5/9/2023
5
5555555

Kelly was so nice and answered all of our questions, even if it was late at night. Sorry Kelly!!

Brittany
Colorado Springs
CO
Date:
5/9/2023
5
5555555

The ability to answer all questions, knowledge base, and communication.

Lian
Hialeah
FL
Date:
5/9/2023
5
5555555

Truly appreciated all the prompt answers to my questions before, during, and even after applying for my loan.

Jason
Canton
OH
Date:
5/9/2023
4.25
4.254.254.254.254.254.254.25

Great people. Would recommend

Matthew
Harker Heights
TX
Date:
5/9/2023
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
Executive Vice President of Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
No items found.

Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers