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about Fairway

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Great communication

Analisa
Clayton
NC
Date:
2/25/2024
5
5555555

Kim is great. She remained my true advocate throughout this whole ordeal

Yothanna
Rochester
NY
Date:
2/25/2024
5
5555555

JP was very informative, keeping us current throughout the entire process. He was very helpful and always patient and kind when we needed assistance. He went above and beyond more than once.

Nicholas
Monroe
GA
Date:
2/25/2024
5
5555555

Natalie es muy atenta, contesto todas mis dudas, el proceso fue muy rapido, ella y su equipo hicieron un excelente trabajo!

Venus
Date:
2/25/2024
5
5555555

How invested you all showed to help us, your patience, honesty, knowledge, and kindness.

Diana
Macclenny
FL
Date:
2/25/2024
5
5555555

My experience is seemless.

Suzette
Mckinleyville
CA
Date:
2/25/2024
5
5555555

Lisa and team worked seamlessly together to answer my questions, reached out consistently to talk about where we were in the process and what were next steps. No matter how many questions I had they were always eager to help! This was a truly enjoyable experience!

Ashley
Knoxville
TN
Date:
2/25/2024
5
5555555

How professional your group was at every step of the process,

Rodney
Yelm
WA
Date:
2/25/2024
5
5555555

Jim and his team were incredibly knowledgeable, helpful, and supportive throughout the entire process. This was our first time purchasing a home and it truly felt easy with Jim on our team!

Sarah
Libertyville
IL
Date:
2/25/2024
5
5555555

Kristin was absolutely incredible. She was responsive, she listened, and she was just extremely caring. We had a unique situation and she was willing to do the work to make everything fall into place for us. We felt like more than just a loan number or paycheck. Honestly, I don’t think we could have had a better or easier experience. She made buying a house so much fun!

Janessa
Bellevue
NE
Date:
2/25/2024
5
5555555

Sean and team are just awesome! They are on point and have knowledge of what they do. The experience is unmatched. This is the 4th loan in 8 years by the way!!

Thierno
Dumfries
VA
Date:
2/25/2024
5
5555555

Clear and timely communication. Lori really went the extra mile explaining things for me!

Kerry
Milwaukee
WI
Date:
2/25/2024
5
5555555

All the time and late hours spent helping gather and give us information. Always quick to get back with us.

Derek
Lancaster
SC
Date:
2/25/2024
5
5555555

Michael's expertise in real estate was exceptional!! He was very patient and worked to the end to help his customers achieve their goal, of home ownership. He has an awesome personality and exhibits true leadership in his work. His team also contributed phonmenally in the completion of the process. Great Teamwork!!!😍

Debbie
Westlake
FL
Date:
2/25/2024
5
5555555

Excellent communication

Andrew
Pittsburgh
PA
Date:
2/25/2024
5
5555555

All was to fast, they response all e mails and any question really fast, the other ting they explained everything good team thanks

Leydy
Toms River
NJ
Date:
2/25/2024
5
5555555

Jo and her team were incredibly fast and responsive to us. We've bought and sold numerous homes across the country, and Jo was the easiest, friendliest and by far the most responsive of anyone we have ever dealt with. My husband and I were amazed by how quickly and effortlessly this transaction took place. Thank you so much Jo and team!!! You guys are beyond awesome.

Ruth
Appleton
ME
Date:
2/25/2024
5
5555555

Thanks to Kristy Chapple and Fairway Independent Mortgage, we are now proud homeowners. Kristy’s expertise and guidance made the entire process stress-free and easy to navigate. We would definitely recommend Kristy to anyone looking for a mortgage lender.

Jason
Nampa
ID
Date:
2/25/2024
5
5555555

I am really excited to work with Joanna and her team, they are always respectful and helpful, they helped to buy beautiful house and teached me how to fix my credit cards and score, overall i learned a lot from her, thankyou team, you guys made me life changing

Bekzod
Plainfield
IL
Date:
2/25/2024
5
5555555

We have used Pierce for multiple transactions and we are always blown away by his expertise, knowledge, and quick communication. I can't imagine using anyone else.

Lindsay
Enumclaw
WA
Date:
2/25/2024
5
5555555

Very engaged. Helpful advice. The experience was about as painless as getting a loan can be expected to be.

Brian
Alexandria
VA
Date:
2/25/2024
5
5555555

Terry explained everything in depth, answered all my questions and concerns, was very friendly, efficient, and made all documents easily accessible to me to ensure a smooth and speedy process. I highly recommend him! He is a phenomenal agent!!

Madeline
Green Valley
Arizona
Date:
2/25/2024
5
5555555

Awesome communication throughout the process of buying the home

John
Mesa
AZ
Date:
2/25/2024
5
5555555

Tori and Jill were very helpful through out the buying process. I have used Fairway in Burleson for 2 mortgages and will always recommend! Thank you!

Jenny
Granbury
TX
Date:
2/24/2024
5
5555555

The people and communication Very smooth process.

Kelly
Birmingham
AL
Date:
2/24/2024
5
5555555

Timeless responses, convenient signing.

Paul
Monroe
WA
Date:
2/24/2024
5
5555555

Great communication, quick responses. Same and his team made everything super easy! The loan was the easiest part of this whole process.

Zackery
Oceanside
CA
Date:
2/24/2024
5
5555555

Nichole saved the day. After having a terrible experience with a different loan officer, Nichole came in and was an absolute rockstar. We will forever be in debt to how much she helped our family get our home!

Herbert
Puyallup
WA
Date:
2/24/2024
5
5555555

The whole staff was friendly and very helpful. Also the whole process was very professional and fast.

Frances
Tucson
AZ
Date:
2/24/2024
5
5555555

Wonderful soul. Great help and answers all questions you have. Makes the experience so easy and smooth, we had no issues.

Jatasia
Killeen
TX
Date:
2/24/2024
5
5555555

What made this experience great was that I had people that were excited to help which made everything just easy I didn't feel pressured it was just easy

Tymeshia
Killeen
TX
Date:
2/24/2024
5
5555555

Every thing was GREAT

Martin
Lucama
NC
Date:
2/24/2024
5
5555555

Quick response to sometimes repetitious documents!

Gerald
Colorado Springs
CO
Date:
2/24/2024
5
5555555

Very easy to work with and helpful. Made the process go smoothly and explained things well

Irina
Greenacres
WA
Date:
2/24/2024
5
5555555

Brad made our refinancing easy, efficient, and fast. He was very informative, quick to answer any questions or concerns, and professional. He guided thru the online process very well.

Jodi
Sammamish
WA
Date:
2/24/2024
5
5555555

The communication was excellent. The transaction was very smooth.

Linda
Florence
AZ
Date:
2/24/2024
5
5555555

She was in a good way, very aggressive. Got things done. From start to finish. When we had questions she had or got answers. Throughout the most stressful process, she made it seem simple. I would and will recommend her to anyone that is looking for a lender to work with. All we can say is thank you from our whole family for helping us make our forever dream come true

Thomas
Little Falls
MN
Date:
2/24/2024
5
5555555

Sharone explains everything in detail so my husband and me could understand the process.

Alison
Fairfield Twp
OH
Date:
2/24/2024
5
5555555

Eric was very quick with communication. I felt like a valued customer. He kept me in the loop when I needed and took care of everything else. He was also good at reminding me of what needed to be done when my busy schedule made things fall through the cracks. I can tell he is an expert in his field, and despite a change in companies, he never faltered to provide excellent service. Thank you, Eric! I could not have done it without you.

Caden
Plymouth
MN
Date:
2/24/2024
5
5555555

Josh continuously went above and beyond in every aspect to make sure everything went according to plan, and whenever there was a bump in the road he took care of it efficiently and without hesitation. Made the whole process extremely easy, and did an amazing job communicating everything thoroughly so I was able to understand every step of the way. Truly an incredible guy! Will plan to use again in the future.

Lyric
Tucson
AZ
Date:
2/24/2024
5
5555555

It was great pleasure be part of her team who work as a team and help me and my family get our home dream

Alejandro
Eagle Pass
TX
Date:
2/24/2024
5
5555555

Josh was responsive to the unique needs of my situation and helped navigate the circumstances smoothly.

Christopher
Canton
GA
Date:
2/24/2024
5
5555555

Communication and keeping up to date with things. And always feeling helping out when needed

Hunter
Saint Cloud
MN
Date:
2/24/2024
5
5555555

Great, easy communication finalizing from another state!

Jaclyn
Colorado Springs
CO
Date:
2/24/2024
5
5555555

Everything. Customer service at its finest. Easy process. Anyone can do it. From start to finish. Available whenever I reached out

Darryl
Pine Valley
CA
Date:
2/24/2024
5
5555555

Mr Morgan was very patient and explained everything/

Valerie
Durham
NC
Date:
2/24/2024
5
5555555

Jason was very good at explaining everything and walking us through each step of the process. He was able to answer all our questions and just overall communicated well.

Danielle
Spokane
WA
Date:
2/24/2024
5
5555555

Great communication, kept us informed and prompt response to questions and concerns.

Wahab
Milwaukee
WI
Date:
2/24/2024
5
5555555

Great communication

Aaron
San Diego
CA
Date:
2/24/2024
5
5555555

He was very informative, excellent communication and fast!

Javier
Nashua
NH
Date:
2/24/2024
5
5555555

Communication was great, I enjoyed the service with ERIC he so opened and flexible,and I will recommend people to ERIC

CLARA
Tolleson
AZ
Date:
2/24/2024
5
5555555

Very clear on documents needed and answered any questions we had very quickly.

Carrie
Saint Louis
MO
Date:
2/24/2024
5
5555555

Heidi was a great help in getting our financing needed for our new home. She was knowledgeable, kind, personable, helpful . . . exactly what we needed each step of the process. Thank you Heidi! You are amazing as well as your assistant (Megan Long)

Susan
Sun City
AZ
Date:
2/24/2024
5
5555555

Excellent service above and beyond all expectations

Robert
Hinckley
MN
Date:
2/24/2024
5
5555555

Jeff and his team did the job well.

Michael
Seminole
FL
Date:
2/24/2024
5
5555555

Friendly service and you guys explained everything to us very well. You made this process easy! Thank you so much!

Cristina
Twain Harte
CA
Date:
2/24/2024
5
5555555

Everyone was super attentive, worked really hard to ensure we closed. Answered all our questions in a timely and efficient manner

Aliya
Wellington
FL
Date:
2/24/2024
5
5555555

Brad was very communicative and always there to answer any little question we had.

Caitlin
Jarrell
TX
Date:
2/24/2024
4
4444444

Great communication for the most part.

Marcos
Harker Heights
TX
Date:
2/24/2024
5
5555555

Excellent dedication to helping her clients. Danielle went above and beyond to ensure I was able to obtain my financing and understand each step of the way. Highly recommend Danielle, she makes her client's a priority and is highly dedicated!

Derek
Three Rivers
MA
Date:
2/24/2024
5
5555555

Alex and his entire team was very professional. From start to finish Alex and his team kept us updated every step. They worked very hard to get our loan completed and we appreciate they way they treated us like family.

Lamar
Porter
TX
Date:
2/24/2024
5
5555555

This is the second house that she has helped me with. She is awesome to work with

Mark
Connor Township
ME
Date:
2/24/2024
5
5555555

Everything went smooth. Noel Was great at his job.

Raymond
The Dalles
OR
Date:
2/24/2024
5
5555555

It was a very tough process for one reason or another but at the end we fought for our goal and got what we wanted. Very thankful for everyone on the team that made our dream come true.

Edgar
Lake Villa
IL
Date:
2/24/2024
5
5555555

Mike was great

Robin
Boynton Beach
FL
Date:
2/24/2024
5
5555555

On time closing.

Craig
Phoenix
AZ
Date:
2/24/2024
5
5555555

The team was very helpful, extremely easy to work with, and went to great lengths to find me the product that worked best for me.

Wilfred
Boston
MA
Date:
2/24/2024
5
5555555

That quickness in which everything was done and handled and how organized it was.

Heather
Schuylerville
NY
Date:
2/24/2024
5
5555555

You were all very quick to respond, knowledgeable, and a great help to us. You gave good advice and really made this process a lot smoother than it couldve been. Very thankful for you all.

Manuel
Clayton
NC
Date:
2/24/2024
5
5555555

Good customer service, great communication, fast problem solving!

Stephanie
Lorton
VA
Date:
2/24/2024
5
5555555

Great communication and explanation throughout the process. Made the journey easier. Truly greatful.

Dayanara
Clayton
NC
Date:
2/24/2024
5
5555555

The app is great, communication was excellent, and everything was just so smooth and easy.

Kimberly
Woodstock
IL
Date:
2/24/2024
5
5555555

Jake and team were great customer service providers, giving timely feedback as needed. On the other hand, I am not pleased with the follow up provided by Chicago Title, as the Citi card payment is still not paid after two weeks. I give them a failing grade on their follow up.

Robert
Mckinney
TX
Date:
2/24/2024
5
5555555

Excellent and prompt communication

Eugene
Conroe
TX
Date:
2/24/2024
5
5555555

Amanda made everything so easy. She answered any and all questions we had. Being new to this, we knew very little, and every question we asked, Amanda answered it thoroughly. She kept us well informed every single step of the way. Once things advanced, we moved from email to text message — which was super helpful!

Sydney
Pine Bush
NY
Date:
2/24/2024
5
5555555

The team was very professional. Their communication skills and responses were accurate and timely, documents were straightforward and eligible. They are pleasant n it was a pleasure working with them.

Antoinette
Stuyvesant
NY
Date:
2/24/2024
5
5555555

Chad was very informative, kind, and prompt with his responses. He explained things in great detail.

Kenneth
Homer Glen
IL
Date:
2/24/2024
5
5555555

Great app friendly knowledgeable and informative staff

Jahmari
Carrollton
AL
Date:
2/24/2024
5
5555555

Great team to work with.

Melissa
Montgomery
AL
Date:
2/24/2024
5
5555555

Justin and his crew had answers to all of our questions in real time. Never any lag time which can make it very nerve-wracking. They are very precise which takes the "scary" out of it! We will recommend them to anyone who asks!!

Norman
W Terre Haute
IN
Date:
2/24/2024
5
5555555

Brady is made the entire home buying experience GREAT!!!

Melissa
Lynchburg
VA
Date:
2/24/2024
5
5555555

Chris was super knowledgeable at attentive and kept us on track for our quick close. He made sure the process was smooth from beginning to end and good to work with!

Caroline
Ada
MI
Date:
2/24/2024
5
5555555

Helping clients clarify financial requirements ahead of time versus on last few days before closing as it will decrease the stress

Ilham
Durham
NC
Date:
2/24/2024
5
5555555

Louise was through and direct. Something we needed to help us understand exactly where our money was going and how the market changes. Shes the best!

Katelynn
Wilbraham
MA
Date:
2/24/2024
5
5555555

Karen is a FANTASTIC communicator and kept us in the loop with the loan process daily. She listened to our concerns and said her goal is for people to be in a better place financially at the end of the house transaction. I felt like she was always looking out for us, finding us the best interest in a tumultous housing climate and was fighting for our best! She was also very personable and cared about my husband and I as people, not just customers! I couldn't recommend Karent highly enough to anyone looking for an advocate in the lending market!

Lisa
Colorado Springs
CO
Date:
2/24/2024
5
5555555

Sam is a great professional and was extremely helpful and reliable throughout our home buying process

Artem
Cary
NC
Date:
2/24/2024
5
5555555

Adeline and her team were always happy to help and answer any questions.

Emma
Loretto
TN
Date:
2/24/2024
5
5555555

Easy to upload paperwork needed and navigate task needed

June
Tehachapi
CA
Date:
2/24/2024
5
5555555

I tried to think of the perfect wording when it came to writing this review, but all the words I came up with didn’t feel like they accurately reflected our experience. Our experience with Ryan Sewell was nothing short of incredible. Our first conversation with Ryan went better than we expected, and every conversation afterwards we got off the phone knowing that our entire home buying experience was being handled with the utmost care. Ryan became an honorary family member by the time it was all done. He went above and beyond. It can be stressful when buying a home, and we did have some moments, but usually after speaking with him those fears were put to rest. We will forever be grateful for Ryan because without him we would not be in our new home.

Lacey
Date:
2/24/2024
5
5555555

Reggie was a phenomenal lender - he exceeded expectations and I could not recommend him more highly. He was professional, very responsive, well organized and worked to ensure we had a thorough understanding of the entire process. There's no doubt in my mind that we wouldn't have been able to close this deal in the current market without Reggie's expertise and ability to move quickly.

William
Alexandria
VA
Date:
2/24/2024
5
5555555

Forrest is always ahead of the deadlines and feels like you are working with a friend.

Justin
Robbinsdale
MN
Date:
2/24/2024
5
5555555

Aaron is super patient, supportive, accessible, knowledgeable and efficient. What more could you possibly want from a mortgage loan officer?! Oh, I know! You'd want someone who is kind, compassionate and enthusiastic in your home search. And Aaron has these traits in spades.

Misty
Moorhead
MN
Date:
2/24/2024
5
5555555

Effortless transaction!

Randall
Saddlebrooke
AZ
Date:
2/24/2024
5
5555555

He was very professional and very attentive

Lily
York
PA
Date:
2/24/2024
5
5555555

I was always informed of what was going on. The communication was always great. I would definitely recommend to anyone in need of any assistance.

Kimberly
Pensacola
FL
Date:
2/24/2024
5
5555555

Starting our transaction in Arizona and then doing remotely from France was a challenge but Nino kept us well informed via email and phone. His office and all involved from our realtor, Susen Adcox who put us in touch with Nino, to the escrow and title people all worked very well together in a challenging long distance transaction to make things as smooth as possible. There was much to do but we look forward to our new life from Paris, France to Mesa, Arizona!

Daniel
Mesa
AZ
Date:
2/24/2024
5
5555555

Kyle is a very informative loan officer. He answered any and all of our questions down to the very last detail. His communication was also absolutely fantastic!!

Keirsten
Macon
GA
Date:
2/24/2024
5
5555555

Jason was great getting documents to us quickly, answering any questions that we had in a timely manner. Couldn’t of been happier with his service

Katherine
Fort Mohave
AZ
Date:
2/24/2024
5
5555555

he was a very valuable resource to help us in the process ⭐️⭐️⭐️⭐️⭐️

FATION
Chicago
IL
Date:
2/24/2024
5
5555555

Very responsive and patient. Always available. Kept us updated so we could make informative decisions.

Yun
Woodbridge
VA
Date:
2/24/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers