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about Fairway

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Fairway Independent Mortgage Corporation celebrates 26 years
Accolades & Awards
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Dean was always available to answer questions, intentional in his communication, and helpful in every way. He made the loan process easy and understandable, and we are grateful to have worked with him.

Jonathon
New Braunfels
TX
Date:
2/2/2023
5
5555555

Michelle is AWESOME! Her communication, positive attitude, genuine care and concern, and knack for getting things done is unmatched! Give her a raise!

Blanca
Peyton
CO
Date:
2/2/2023
5
5555555

Matthew was readily available to answer questions we had every step of the way, making it easier for us to move forward with the process

Garrett
Peachtree City
GA
Date:
2/2/2023
5
5555555

We where constantly kept in the loop of what was going on and knew we had someone fighting for us not stop.

Chad
Sunrise
FL
Date:
2/2/2023
5
5555555

Just excellent from start to finish. Stephanie was able to help me repair my credit in order to get us qualified and on the road to home ownership! Her assistance every step of the way was exceptional!

Mark
Yuma
AZ
Date:
2/2/2023
5
5555555

Phil was very responsive and thorough. I appreciated his insight and advice.

Jason
Bellefonte
PA
Date:
2/1/2023
5
5555555

Cynthia was great to work with and kept us informed about every detail.

Bobby
Jacksonville
AL
Date:
2/1/2023
5
5555555

Jay was always available for questions and also kept putting in a good word for us anytime we put an offer in. He genuinely cared for helping us buy our first home.

Claudia
Date:
2/1/2023
5
5555555

Expeditious, thorough, knowledgeable, and informative!

Milton
Date:
2/1/2023
5
5555555

The communication and taking time to explain every detail.

Katherine
Grand Junction
CO
Date:
2/1/2023
5
5555555

Fast service and very knowledgeable in answering all our questions and concerns. Overall you made the experience an easy process.

Teresa
Wittmann
AZ
Date:
2/1/2023
5
5555555

Quick responses and good service.

William
Clover
SC
Date:
2/1/2023
5
5555555

You’re team worked tirelessly for us.

Jeffrey
Watertown
WI
Date:
2/1/2023
5
5555555

Steven and his team went above and beyond to communicate and make this process as smooth as possible. As an agent, communication truly makes a world of difference. I appreciated the ability to pick up the phone and actually talk to Steven!

Lauren
Date:
1/31/2023
5
5555555

always had a good attitude with our questions

Brenda
Buckeye
AZ
Date:
1/31/2023
5
5555555

Communication was wonderful from Anna and her team. They were so understanding if I didn't sign something right away and always communicated early so nothing felt like an emergency to complete.

Rachel
Boise
ID
Date:
1/31/2023
5
5555555

Good , very pleasant and easy to work with

Christopher
Phoenix
AZ
Date:
1/31/2023
5
5555555

The communication and knowledge. Also, Pati was always available for any questions I had.

Pedro
Las Vegas
NV
Date:
1/31/2023
5
5555555

The good quality of services

LILIAN
Waipahu
HI
Date:
1/31/2023
5
5555555

Very easy to work with

Jacquelyn
Winston Salem
NC
Date:
1/30/2023
4.5
4.54.54.54.54.54.54.5

Ryan proactively works to get the best deal for his customers

Jacob
Lehi
UT
Date:
1/30/2023
4.75
4.754.754.754.754.754.754.75

Michelle was extremely responsive and easy to reach when my husband and I had questions or concerns. Since are are also somewhat new to buying a house, she was very willing to teach us when we didn't understand anything.

Rachel
Ellicott City
MD
Date:
1/29/2023
5
5555555

The team's amazing communication, both with us and with our realtor, was incredible. We always felt secure and taken care of going through one of the biggest transactions in our lives.

Joseph
Kirkland
WA
Date:
1/29/2023
5
5555555

Kayla worked really hard to get everything closed in within 30 days and keep me up to date with everything and even got my interest rate lowered.

Paul
Starke
FL
Date:
1/29/2023
4.25
4.254.254.254.254.254.254.25

Very good communication and explains details well

Katia
Dallas
OR
Date:
1/28/2023
5
5555555

Evan and his team were great to work with. Very timely and thorough.

Cory
Wauwatosa
WI
Date:
1/28/2023
5
5555555

The close attention and daily updates that Kim provided during a very tough time in our life. I felt she really wanted to help us.

Florene
Cape Coral
FL
Date:
1/28/2023
5
5555555

Thoughtful, straightforward communication. Mark was diligent and consistent every step of the way. He went above and beyond to ensure we had the most competitive rates and kept us updated throughout the entire process.

Elizabeth
Austin
TX
Date:
1/27/2023
5
5555555

Simple process, was flexible since my husband and I had POA

Kelsey
Minden
LA
Date:
1/27/2023
5
5555555

Team work, Communication, Attitude.

Keith
Baltimore
MD
Date:
1/27/2023
5
5555555

Fast friendly and helpful

Jacob
West Allis
WI
Date:
1/27/2023
5
5555555

The personal approach Jim and his team made to support us through our home buying process.

Evan
Salem
OR
Date:
1/26/2023
5
5555555

Streamlined process and easy communication with the team

Vijay
Fredericksburg
VA
Date:
1/25/2023
5
5555555

Dolly kept on top of everything, and followed through on the process, doing a wonderful job, plus keeping us informed of all the details. Thank you.

Mary
Independence
OR
Date:
1/25/2023
5
5555555

I really like that I was able to communicate with Jaime whenever I needed. And I really appreciated that he took the time to explain things multiple times to me (even if it was the same thing over and over)

Katrina
Temple
TX
Date:
1/25/2023
5
5555555

Lee was very communicative, friendly and helpful. He really made the home buying experience a lot less stressful than I thought it was going to be.

Collin
Fort Kent
ME
Date:
1/25/2023
5
5555555

Kathy was very detailed explaining about our loan process and was always available even after hours.

Celestina
Chula Vista
CA
Date:
1/24/2023
5
5555555

She provided us in great details of the process and whenever we had questions it was provided with expertise. I would definitely recommend this company.

Edwin
Chula Vista
CA
Date:
1/24/2023
5
5555555

Don was flexible and an excellent communicator and took complex information and made it easily understandable.

Michael
Rocky Point
NC
Date:
1/24/2023
5
5555555

Previous lender was a disaster but Fairway was able to smooth everything out…godsend.

Jacob
Bemidji
MN
Date:
1/24/2023
5
5555555

Easy to talk to and was good at breaking down and explaining concepts to us. Fast response time. Also helped out with other aspects of home buying and not just the loan

Cody
Federal Way
WA
Date:
1/23/2023
5
5555555

John Fink was wonderful! As first time home buyers, we had several questions. John was extremely responsive and met with us both in person and on the phone. John walked us through every step of the process and made things easy.

Christina
Austin
TX
Date:
1/23/2023
5
5555555

Everything. Thank you!

Eugene
Arlington
AZ
Date:
1/23/2023
5
5555555

Kim always gets my client to the closing table. At times problem-solving is needed and she always comes through. Communication is always great and appreciated as well!

Tricia
Date:
1/23/2023
5
5555555

Everyone we dealt with was very knowledgeable and made things understandable.

Thomas
Hope Hull
AL
Date:
1/21/2023
5
5555555

Everything and everyone

Jeffrey
Dallas
GA
Date:
1/21/2023
5
5555555

Everything was done really quick and it was a smooth and easy process.

Maggie
Lewisville
NC
Date:
1/21/2023
5
5555555

Overall, the process was about as painless as buying a house can possibly be.

Patricia
Portland
OR
Date:
1/21/2023
4.25
4.254.254.254.254.254.254.25

You helped me get to the finish line

Ronica
Raytown
MO
Date:
1/20/2023
4.75
4.754.754.754.754.754.754.75

Great communication

Ashly
Westminster
CO
Date:
1/19/2023
5
5555555

Agent Hector Avila was easy to work with, very knowledgable.

Rosa
Saint John
IN
Date:
1/18/2023
5
5555555

La facilidad ,la comunicación con el agente ,la rapidez,y el buen trato

Jessica
Albany
NY
Date:
1/18/2023
5
5555555

Knowledgeable answers, patience with my late/ shabby communication and good rates.

Lane
Tenino
WA
Date:
1/18/2023
5
5555555

Elijah made us feel safe, comfortable throughout the process. He heard our concerns and was able to suggest strategies or payment options that would fit our requirements. Beyond anything else, he was super communicative and FAST.

Quineese
Phoenix
AZ
Date:
1/17/2023
4.75
4.754.754.754.754.754.754.75

No, I don't have anything to say. Mostly want to stop getting survey reminders.

Andrew
West Seneca
NY
Date:
1/17/2023
5
5555555

Brad and the entire team of Kacie, Marisha, and Kayla are all awesome. They all took their time answering any questions I had during the process of buying my first home. Great team to work with!

Jared
Noblesville
IN
Date:
1/17/2023
5
5555555

Roni and Glenn were top-notch in every aspect. From initial discussions to the final steps of the process, the communication from their team far surpassed our expectations. Thank you for the positive experience, Roni and Glenn.

Wanda
Kuna
ID
Date:
1/16/2023
5
5555555

Josh answered all my questions he was very prompt to respond. He calmed me when I had concerns and explained the process. He is excellent!

Anna
Craig
CO
Date:
1/16/2023
5
5555555

No I will not

Joey
Moncks Corner
SC
Date:
1/16/2023
5
5555555

Colleen went out of her way throughout the whole process to make sure everything ready to close and making sure we were comfortable through the process.

Stavros
New Port Richey
FL
Date:
1/16/2023
5
5555555

Jamie was amazing every step of the way. Answered every question, worked with every problem and made it as easy as possible.

Linda
Warrensburg
Missouri
Date:
1/16/2023
5
5555555

Was a smooth process. Tami was always available and answered any questions we had.

Amy
Gardner
KS
Date:
1/16/2023
5
5555555

Answered every question and helped me through every step of the way!

Kirstin
Wetumpka
AL
Date:
1/15/2023
5
5555555

After a lot of struggle the Results!

Martin
Milwaukee
WI
Date:
1/15/2023
5
5555555

Communication, explaining everything

Arthur
Ravenna
OH
Date:
1/15/2023
5
5555555

Communication with me and how friendly everyone of the team was

Alfredo
Clarissa
MN
Date:
1/15/2023
4.25
4.254.254.254.254.254.254.25

Su equipo siempre fue muy atento y siempre despejaron mis dudas y siempre tuvimos su ayuda

Flor
Converse
TX
Date:
1/14/2023
5
5555555

Constant and up to date communication

Micah
Carlsbad
NM
Date:
1/14/2023
5
5555555

JP is awesome, super communicative, and I trust him to always steer us the right way. I appreciate the time he took to educate me and help me make sound decisions and get the best rate!

Christian
Monroe
GA
Date:
1/13/2023
5
5555555

Stacey was timely and knowledgeable. I felt like she was on my side and was so great about patiently guiding me through this process as a first time home buyer.

Jacqueline
Tacoma
WA
Date:
1/12/2023
5
5555555

Closed earlier than expected!

Olivia
Killeen
TX
Date:
1/12/2023
5
5555555

As always John and his team are the most professional at this industry, we work with them over 10 years and it’s always a pleasure.

Moti
Valley Glen
CA
Date:
1/12/2023
5
5555555

Brett was always available and more than willing to help in any way he could

Ronnie
Marana
AZ
Date:
1/12/2023
5
5555555

Communication

Katherine
Gatesville
TX
Date:
1/11/2023
5
5555555

Terry made it super easy and was there to help and answer any questions every step of the way. He made the first time home buying experience a breeze.

Sydnie
Sugar Valley
GA
Date:
1/11/2023
5
5555555

Kyle is great, always there to answer questions. Nobody does a better job then he does

Skyler
Fruita
CO
Date:
1/10/2023
5
5555555

Meggan was extremely helpful throughout the whole process. She made sure to explain every step in detail and made sure the process ran smoothly. She was great to work with!

Erin
Maynard
MA
Date:
1/10/2023
5
5555555

The time & the level of communication that was displayed throughout the process.

Borneon
Brockton
MA
Date:
1/10/2023
5
5555555

Jack was able to provide us the best product for purchasing this property, where some banks only wanted to provide an ARM loan.

Amber
Troy
MO
Date:
1/10/2023
5
5555555

Darrin was so prompt in replying to any type of communications. Always knew where we were in the loan process.

Peggy
Lakeville
MN
Date:
1/10/2023
5
5555555

Branden worked with us and was always open for discussion. He explained every step of the process.

Chad
Flagstaff
AZ
Date:
1/10/2023
5
5555555

Scott is amazing. He makes a stressful situation seem easy. He’s a joy to work with. I’ve used him in the past and I would never trust using anyone else for my mortgage needs. He always understands my family’s changing needs.

Colleen
Fort Mill
SC
Date:
1/9/2023
5
5555555

Replying back anytime of day if I had questions he would answer especially since this was my first home. Ian is very punctual and a great guy to help you. 10 out of 10 recommend

Shantell
Morris
MN
Date:
1/9/2023
5
5555555

As always You guys go up and beyond! You guys treated me like a family. GREAT JOB ON ALL YOUR HARD WORK!!

Azucena
Tolleson
AZ
Date:
1/8/2023
5
5555555

The attentiveness and her helpfulness throughout the entire process was appreciated.

Brian
Broomfield
CO
Date:
1/8/2023
5
5555555

Anders was very attentive and great to work with. Great communicator and always responsive.

Michael
West Palm Bch
FL
Date:
1/8/2023
5
5555555

The whole process and how things were explained to make everyone understand what was going on and why.

Artumus
Gig Harbor
WA
Date:
1/7/2023
5
5555555

Always on top of all matters. Communication was key, he was available and answered when needed. Kept me informed about the process and the stages in which things were at

Leanne
North Aurora
IL
Date:
1/7/2023
5
5555555

The helpfulness. Be friendly and willing to help in any way

Nancy
Woodbury
MN
Date:
1/7/2023
5
5555555

From start to finish, great team, great communication and very efficient.

Sonia
Beaumont
CA
Date:
1/6/2023
5
5555555

No drama, just confidence and competence.

Eric
Richfield
MN
Date:
1/6/2023
5
5555555

Jill was so helpful and really looked out for our best interest.

John
Joshua
TX
Date:
1/6/2023
4.75
4.754.754.754.754.754.754.75

Matt always got back to us in day or two and was always looking for ways to make this process as painless as possible.

Kathryn
Tonganoxie
KS
Date:
1/6/2023
5
5555555

Brandi was great to work with. This being my first home buy I had so many questions and she always took the time to explain every detail!

Marian
McCleary
Washington
Date:
1/6/2023
5
5555555

Ashley was always very attentive and communicated with us very well!!

Brandy
Westminster
CO
Date:
1/5/2023
5
5555555

Steve always makes getting a loan a pleasant experience!

Croix
Phoenix
AZ
Date:
1/5/2023
5
5555555

The efficiency and punctuality was greatly appreciated.

Amelia
Homewood
AL
Date:
1/5/2023
5
5555555

He made the process simple and easy to understand, and I appreciated his patience and expertise. His insight was precious to me, and I don't think we could have done this without him. I feel so grateful.

Maria
New Bedford
MA
Date:
1/5/2023
4.25
4.254.254.254.254.254.254.25

Piper was very helpful along the way which was nice especially given this is a relocation and everything was done from afar.

Aimee
Boise
ID
Date:
1/4/2023
5
5555555

Colton and Tim were both SUPER responsive at all times - even over the holidays and weekends! Was super malleable and was quick in doing so and answered all the one off questions which was very appreciated.

Ally
Temple
TX
Date:
1/4/2023
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

9,000

+
Team Members

4,000

+
Licensed Employees

700

+
Branches

$72.5B

Volume 2021

275,000

+
Verified Reviews

237,000

+
Units 2021

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
Executive Vice President of Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Betty Graham
President - Liaison Team
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Q2 1996
  • 04/96 - Fairway Was Incorporated 
Q3 1996
  • 09/96 - 1st Branch Opened
Q4 1996
  • 10/96 - 1st Funded Loan 
Q2 1998
  • 05/98 - 1st Warehouse Line Opened

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Q3 2004
  • 07/04 - Corporate Office Opened in Plano, TX 
Q2 2005
  • 05/05 - 1st Underwriter Hired
Q3 2007
  • 08/07 - Received FHA Title II DE Lender Approval

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q2 2009
  • 05/09 - Reached 500 Team Members
Q3 2009
  • 07/09 - Received VA Automatic Lender Approval 
  • 07/09 - Received Fannie Mae Approval
Q2 2010
  • 04/10 - Opened Fairway's AMC, Frisco Lender Services

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q2 2012
  • 04/12 - 1st Military Mortgage Specialist Boot Camp and Home Giveaway to a Wounded Warrior
  • 05/12 - Received Fannie Mae Direct Seller Approval
Q3 2012
  • 07/12 - Licensed in 45 States
Q4 2012
  • 12/12 - $6+ Billion in Mortgage Volume

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q3 2013
  • 09/13 - Reached 1,500 Team Members
Q4 2013
  • 10/13 - Started Servicing Loans
Q2 2014
  • 04/14 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2014
  • 11/14 - Reached 2,000 Team Members

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q1 2015
  • 01/15 - Fairway Established the Employee Stock Ownership Plan (ESOP)
  • 03/15 - First $1 Billion Month in Funding
  • 03/15 - First Reverse Training
Q2 2015
  • 05/15 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2015
  • 12/15 - Funded $11.15 Billion in 2015
Q1 2016
  • 03/16 - Ranked #10 out of the Top 100 Mortgage Companies Based on Volume by Mortgage Executive Magazine
Q2 2016
  • 04/16 - Licensed in ALL 50 States
  • 04/16 - 20th Anniversary
  • 05/16 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2016
  • 12/16 - Closed 2016 with $17.5 Billion in Funding
  • 12/16 - Ranked #7 in 2016 for Top Retail Lenders
Q3 2017
  • 9/17 - Ranked #5 in the First Half of 2017 Among the Top Retail Lenders
  • 9/17 - Ranked #8 in Total Retail Volume (purchase plus refi) in the First Half of 2017
  • 9/17 - Reached 6,000+ Employees

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers