At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.
Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation
Brian is the best Loan officer to work with. Makes the process easy, stays in great communication. Highly recommended.
The entire process was simple, I was walked through the steps professionally and was happy with the outcome of our mortgage.
Good communication throughout the process, friendly and dedicated staff. Great to work with in general.
Great on all the process and the communication .
I thoroughly enjoyed working with Jackie Paster. She was very professional to deal with, and very communicative throughout this process. I knew I was in good hands with her at the helm.😊
The communication throughout the whole process was excellent. Lee always responded with a call, text or email.
Hannah Godfrey is an excellent communicator and drives the project to completion to uphold her accountability to her clients.
Diane made all of the numbers work! The underwriting process, which had nothing to do with Diane, was a bit tedious & redundant.
Great Communication
Ryan was very personable and knowledgeable, and always responded right away to questions we had.
Kevin planned everything out in the beginning and took the time to explain the process. Everything went as planned and was very smooth. I appreciate everything he and his team did for me.
He does a great job making sure we were comfortable with everything. If we had any questions he was on top of it and answered very quickly I would recommend him to everybody
The transparency, streamlined communications and responsiveness of Mark and his team made my experience great. I’m a pretty detailed oriented person, so the fact that there was always someone willing to chat through the numbers or provide different potential scenarios was incredible.
Made the process smooth
This is the third time we’ve worked with Karen Weller and Fairway team and they have been nothing short of amazing! She helped us navigate the VA loan process and secure financing during our post military retirement move. She kept us informed throughout our new home build process and answered all of our questions in a prompt and timely manner. I cannot thank Karen and the Fairway team enough for helping us purchase our dream home…highly recommend!
Joe made sure I understood everything that was going on. He explained each and every line. Called to make sure I received each ema that was sent.
Marshall and team were sensitive and proactive regarding my purchase/loan needs. Marshall took the time to explain my options. I know he was personally invested in getting me the best rate/term for my personal situation. I appreciate the time he took with me. The process went so smoothly. Marshall and team were such a blessing to work with. I will definitely be referring him and his team to my family and friends.
Robb answered all of our questions in a very timely manner, which helped to alleviates stress throughout the process!
Roger and his team made it great. Roger communicated with me through the entire process. He made things so stress free.
After working with many top lenders throughout my 5 month home buying journey; Roger by far exceeded my expectations. He was attentive, informative and made himself readily available to me; which is huge in this line of business. He was very professional and optimistic even when we had some deal breaking issues that eventually resolved. In conclusion, Roger is a great asset to your lending firm and I will gladly recommend him without any reservations.
They made the whole process really easy and stress free and helped me get a price that would work best for me. I highly recommend!
Shad and his people are great! Easy to work with, and will answer all of you questions. They are by far the best part of this whole experience.
The video messages about closing and acceptance were a nice touch.
there are no words everything was excellent I am very grateful for the speed and efficiency at all times
No comment
Deborah is always willing to help and answer any questions that I have, 24 hours a day.
Nate has a depth of knowledge that made the process so much easier.
Kelli and her assistant Jennifer was amazing!!!! I thought it would be difficult to get approved for a loan but Kelli made it happen I would definitely recommend friends and family to her she is the best!!!!
Easy and fast communication. There to help and answer any questions we had.
Mark was great! Dealing with all the redundant paperwork was not. It got a bit ridiculous.
Mandie explained everything vary well - being first time home buyers we were nervous and needed a lot of hand holding. Mandie did a great job walking us through the processes and making sure we understood what was happening / expected every step of the way. Mandie and her team made the home buying process feel extremely painless and easy. We appreciated all of the communication and how easy it was to submit and sign documents.
I tried a local lender ( In Houston, Texas) thinking it would be easier than Holly being 2 time zones away... Boy was I wrong. Local lender did not do anything for me. I went back to Holly and she came through.
The whole process. Communication and clarity was great.
Excellent communication
sharon was smart, efficient, helpful, proactive, and friendly!
Communication was superb. Quick response times with detailed answers to questions asked. Greatly appreciated the ease of communication and friendliness.
She rendered her utmost service she can give to her clients.
The prompt replies, she would ask questions to her “higher ups” when things didn’t make sense, and definitely a straight shooter on expectations.
The ease and all around friendly family like vibe. Nothing at any point felt business like and without warmth.
Jeff was easy to work with and always up front with information. I felt informed and not sold.
She was very accessible and professional. She really cares!
Everyone was so helpful and understanding made it easier for us
Dean and his team communicated through every step of the process. They were able to accommodate a quick closing. I felt informed and taken care of!
Nick Lucia from thee beginning to end was very helpful. He also made thee process quick and smooth :)
This was my wife and I first home and with amber’s incredible knowledge and work ethic it made the buying process really enjoyable, especially knowing that I could basically call amber at anytime of night and she would pick up and answer any questions I had. I don’t have enough words to express exactly how happy we were with amber and her team, one thing I do know is that amber is worth a million dollars an hour and deserves a healthy raise. :)
Matt was communicative and knowledgeable. He and his team were very responsive and helpful.
Excellent communication and simplified process for receiving and providing required documents. Questions were answered satisfactorily and in a timely manner. Mandie was a joy to work with as well.
The team made everything a smooth process and was very polite!
Quick and concise information for us being first time home buyers. Informative meeting with no pressure when we were initially looking for information to start looking for houses. Video breakdowns were great compared to just reading an email.
The communication and timeliness of everything made the process so smooth and easy, everything was explained to us and gone over beforehand, you made us feel very comfortable and not at all overwhelmed, and we’re really down to earth with us. We really appreciated everything!
Great communication, always so helpful on everything.
Tom and Team were amazing! They worked diligently and swiftly to help my family get approved for a mortgage. I would 100% recommend Tom and Fairway to anyone in need of a mortgage lender.
Sam was phenomenal for purchasing my house. He was proactive, helpful, and always made sure I was positioned the best I could pre offer and had everything in place and line up during close. I felt very comforted knowing Sam was working on the purchase. I’d highly recommend him for anyone looking to buy home.
Everything
Cleary communicated alternate documentation options that may be provided to the underwriter.
Mike and his Team were super friendly & always got back to me in a timely fashion.
Mark is so knowledgeable and friendly! He was always available and supportive. I know he has our back and our best interest in mind. I can’t imagine having done this without him and the team.
Communication was key to making a smooth transition to own my new home ! Thank you,!
Mario is super knowledgeable, helpful, and positive throughout our loan process. He worked with us to help us secure the home of our dream. Will definitely recommend Mario to anyone who want to get a loan for their home!
No fault if company just long process Bobbi jo worked very hard to get us financing
Very helpful and always available to chat
Allison and team made the whole process easy and available for questions and explanations on the process also they have deep understanding of market conditions and able to advise when necessary.
Very responsive to my needs. Could answer all my questions for a first time homebuyer. Switched jobs in the middle of the house search and you guys were very understanding and helpful in navigating that process.
Everyone was very attentive to my needs and made sure everything was closed in a timely manner
Aaron and his team made this whole experience soo easy and less stress ! They kept me updated on everything. I have been working with Aaron , Heather and Lisa for couple years and they were able to help me pay off the stuff I need to get my credit where it needed to be at and patient with me and stay connected until I was ready to buy ! I will definitely be using them in the future and highly recommend them !
Matthew was always available and ready to answer all questions and concerns
Professional and personable
Sharon and her team worked tirelessly to help get over hurdles and find solutions to difficult situations that came up during the process. They went above and beyond
She handled everything with the loan which gives us more time to work on other things. When I asked for a call or had questions she was very responsive which is very important to us.
Vanessa went above and beyond in every possible way! Everyone who I interacted with (even if only by email) was very professional, kind, knowledgeable, and efficient. I had an amazing experience buying my first home every step of the way!
Scott was nice to work with and very responsive.
Always very good at communicating and helping with questions and changes!
Everything. From the start to the end, Neal was exceptional and helped us through every step. Very detailed and thorough. Can’t ask for more than that.
Korey kept me informed from start to finish. She is very knowledgeable and thorough with all the ins and outs of her business.
Very professional, prompt, responsive.
Peter kept us in the loop on every detail and when we called him to ask questions it was easy to get a hold of him
Steven always shoots it straight with me and is great to work with
Communication and s sharing/clarity of information
Her responsiveness and attention to detail
Dan and his team are at another level when it comes to customer service and personalizing everything. Nothing was ever left to question and Dan himself went above and beyond, accepting calls while on vacation and explaining things in detail. We never had to wait for information when they received a request from us or from another party they were all over it. Things got taken care of fast efficient and pretty much error free Rich and Robin Garcia
Tim was very communicative, and broke everything down for us and got us the best rates for these times.
Communication, friendly, respectful, responsive, quick, and understanding.
Receptive at all hours
From my experience,,The company have a great teamwork incomparable.
Michelle was there for business and listened. I told her what I needed and she executed flawlessly without any pushback.
Expertise and communication
Too many steps
Nate was so friendly and helpful all the way thru the loan process. Everything was handled perfectly. He is so knowledgeable and shared his expertise with us to help us make the best decisions we could. He was amazing to work with!
Great communication, managed expectations very well, seamless integration across the team, worked well with our realtor, took care of lots of things behind the scenes, made it easy to get this loan through a difficult purchase (multiple contingencies, etc.).
They were helpful and extremely attentive. Thank you
the communication, the quickness in response, professionalism shown by the team was great!!!
After the unconformity, Laura personally reached to redeem. The way she dedicated to help and working hard for redeeming was helpful for us to change our mind and delighted to fix our survey. She truly redeemed. Laura has a good communication, willingness to help the customer.
The communication and discretionary effort was above and beyond. I won’t go anywhere else for future mortgage needs.
John was responsive, knowledgeable and efficient.
Lots of communication
Everything about the process of obtaining the mortgage was a great experience. Dan and his team were on top of everything and even helped to find me my homeowners insurance which was a great help. I would definitely recommend this mortgage company to everyone I meat. Thank you very much for everything.
Shelbey was great to work with, kept upon anything new that was transpiring. Shelbey always let us know if there anything that we need to do and if we had any question, she said that we could call her at any time to talk to us. We have never met her, but she was awesome to work with and on top of everything that was going on thru the process. We would give her a A+ for all her service and her team, thank you Shelbey we appreciate all your hard work and being great at your Job. A BIG THANK YOU TO Shelbey Rivera
Great communication and knowledgeable
It was an easy process.
Yes we did a good job
Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.
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