At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.
Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation
Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.
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He helped me get a loan.
Communication was lacking at times, but he got the job done in the end.
Difficult complex loan. Tim pulled team together.
Stacy was able answer many of questions. And help me solve any issues and concerns.
Jason and his team made our loan experience painless, and quick. Jason and his team exited nothing but professionalism, I would highly recommend them for any ones mortgage loan needs.
Steve made everything easy which is important when dealing with such a stressful event.
Gabe was great, always available and did a great job making everything happen
Great communication and availability to answer questions.
Prompt responses, clear communication throughout the process.
Robin has excelled at making the entire process as easy as possible. This and the previous experience were so stress free. I'm so glad to have found such a caring, professional and supportive person to work with.
Encouragement at all the times. Make me feel that I can do it, make me more confident about how getting thing done
I am extremely happy of working with Frank. He is an amazing professional, punctuated and explained me the whole process and answered all my question.
Nathan was great to work with and tried hard to find the best rate.
Responsiveness, speed, thoroughness, creativity
Catie was amazing to work with.
You took the time to explain everything that was way over our heads and very complicated info, in a way we could easily understand. We never felt left out of the loop or neglected.
Communication and effort, had some problems on the sellers side. Chris handled everything exceptionally
Smooth process from start to finish. All details explained thoroughly along the process. Charlene Carson was professional and helpful and made the experience calm.
The fact that You guys were with me through the whole process and helped me understand what things I wasn't sure of. Most of all the Friendliest service and the also made you feel confortable
We know you guys have to do a lot of work to get an approval and we really appreciate it too!
Kelly gave me multiple options to get the best possible closing for my situation. She went above and beyond to make my purchase process as easy as possible.
Very informative. Explained items well. Always available when questions arise.
Great people to work with
David was very communicative and up-front about issues that arose.
Dan made the whole experience smooth and worry free
Great communication. Since we were first time home buyers, staff made a point to walk through every step with us and answered every question we had.
Wasn’t so complicated
Kelly was awesome to work with on both of my loans. Would definitely send anyone looking for a mortgage her way! Very knowledgeable about all aspects of mortgage loans.
Great communication throughout the entire process
Elijah kept me informed of what documents needed and made my overall experience go smoothly from start to finish, he is great.
I had an exceptional experience, the process was flawless and the team was attentive to my neeeds. We closed on time!
$1,000 back at closing. no money out of pocket!
Like I’ve said, it was a seamless experience from Matt and his whole team!
Jeff ensured that everything was taken care of before we got our offer in which made the whole process so seamless that we were even able to close early
All you do in the whole process
User friendly and great staff
Steve was helpful and available to answer questions and explain the lending and home buying process.
Susan was quick and responsive and most of all, she was so willing to help with any questions we had along the way!
The promptness with answers to any questions or concerns. The ease and the process of delivering required items and documentation for the review process. The communications and accessibility of the mortgage broker representative
Very prompt and kind
Brian and his team are amazing! Be confident they have your best interest in mind. Thank you!
Carrie and her support team did a great job guiding us through the process.
A lot of communication made the process a lot easier
Debbie was helpful all the way. She explained everything to me if I wasn't sure about something.
Chris and his team were extremely responsive and helpful, especially with a transaction from out of state. I felt very comfortable with the information provided and informed every step of the way
Communication was great and Joan was very easy to talk to and accommodating with our schedules.
John was there every time I had a question. He was there at closing also to help us with any questions.
Very pleasant to work with! Very knowledgeable!
Professional and responsive 100%
The team was awesome. The help and effort was phenomenal. Missy along with Harvey were the best. I love you guys.
Kept us up to date with everything going on and answered all our questions and concerns with immediate response. Really made us feel comfortable and that we were looked after.
My issues have nothing to do with Jeff, he did a great job. What complicated the process was Hurricanes Ian and Nicole, That was out of everyone's control.
You were always available and willing to help.
Anna knows the market well and will go out of her way to help clients get the most of out of transaction
Communication and how easy Don and team made the experience.
His team LISTENS
great communication and timely responses
Great communication and great service
Nick talked me thru each step, which I appreciated greatly as a first time buyer.
It was a pleasure working with Shayn Carlson, he was very personable and made the whole house buying experience seem like a breeze!
It felt like I was given every option to succeed and was helped with any questions I had.
Communication, team work.
Well informed during process and very helpful and polite.
Everyone apart of your team was friendly and very helpful. Everything went smoothly and will definitely recommend others to use your services.
Leisa and the team were great! Very easy to work with and made the process stress free!
Flexible hours. Easy access to communication. Clear explanation of process.
being professional and helpful at all times and that you were able to translate into Spanish when I didn't understand .thanks
Constant communication on what we needed to provide to complete our loan application. Easy to work with - the whole staff. Thank you for being patient with us.
Everyone was knowledgeable, helpful, kind and caring
The communication from Dave and his team was great. We knew where our loan was in the process of being approved step-by-step.
Michelle was very informative, available at any hour, and extremely nice the whole process. She made buying a home as pleasant as it could be.
Having a single point of contact.
Extremely easy to work with. Very streamlined process.
Thank you for being efficient and patient with a new first time home buyer.
Dave kept me in the loop every step of the way
Ya'll made it super easy and not stressful at all!
Your staff is very knowledgeable and professional. They seem to understand the process can be overwhelming, but have made the procedures easy and understandable.
Terry and Kimberly are the best when they say they'll get it done this is just what they do get it done thank you for making the ride a smooth one for us Rita and Bryan show
From my first communication with Eric, he was very reassuring about how he and his team can help me secure a loan. In addition, he provided great service to the close of my property. I’m very satisfied and will definitely recommend him.
It was a very complicated mortgage.. estate.. we did it. was able to keep oct rate until mid November
Roger and team were fast and very responsive through the whole process.
Linda did a thorough job
Timely communication. No delays in getting paperwork completed. Very pleasant interactions
Very easy to work with
Very personal and has a great time! Everyone communicated great and was very sweet!
The ease of working with Jamie Presser
Jake was very communicative and friendly, definitely found a lender for life.
Sandra stuck all the way til deal closed when sometimes I was getting frustrated I really appreciate you your the best......
Process started out great ran into some hurdle mid way but smoother at the end.
Communication was very thorough and friendly.
Mrs. Cheryl was wonderful she communicated perfectly she kept me updated and made the process as smooth as possible.
My situation was very unique and Mike and his team work so hard to get what I needed. I also was kept in the loop every step of the way. Mike was a true professional and so easy to talk to. He made me feel very confident in his expertise.
Colin and Lucas were both fantastic to work with!! The whole experience felt so personal and friendly! Truly a pleasure working with them!
Everything was quick and easy. The whole process was well organized and well explained.
Taylor was a responsive, reassuring, and helpful guide throughout the financing process.
Mark makes everything so easy!