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about Fairway

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Great communication throughout the refinance process.

Joshua
Loon Lake
WA
Date:
9/11/2023
5
5555555

Very well organized Team, service was always timely, thorough, and efficient.

Travis
Huffman
TX
Date:
9/10/2023
5
5555555

Gave us step by step process on what we need to do and answer our questions quickly

Mariarita
Harrisburg
PA
Date:
9/10/2023
5
5555555

Jon was extremely responsive and worked very hard to process my mortgage in a timely manner. I highly recommend.

Robert
Berlin
CT
Date:
9/10/2023
5
5555555

Very easy to work with, and always answered all of our questions

Donald
Spring
TX
Date:
9/10/2023
5
5555555

Logan was always available to discuss and clarify throughout the loan process.

Armen
Black Hawk
CO
Date:
9/10/2023
5
5555555

She answered every question and, was prompt with her responses thru the entire process.

Annette
Middleton
ID
Date:
9/9/2023
4.75
4.754.754.754.754.754.754.75

Communications were good

Laura
Tybee Island
GA
Date:
9/9/2023
5
5555555

Justin was amazing! Great service and saved me a bunch of money on my loan. I would recommend to anyone. Justin, thank you for everything.

David
Chico
CA
Date:
9/9/2023
4.5
4.54.54.54.54.54.54.5

Boone updated me throughout the process and took extra time to reach out when the Title company dropped the ball. Knowledgeable, patient, and professional. Appreciate all the help!

Christopher
Spokane Valley
WA
Date:
9/9/2023
5
5555555

Understanding of what we needed friendly knowledgeable quick and painless. We heard buying process is rough it was easy with Sharon. Thank you again.

Shaun
Bay Minette
AL
Date:
9/9/2023
5
5555555

Y’all were amazing! We are so thankful for all of the hard work you did to help make this process smooth. Thank you for being easy to contact and answer questions quickly!

Morgan
Muncie
IN
Date:
9/9/2023
5
5555555

Great communication and made the whole process seamless.

Brenton
Bryan
TX
Date:
9/9/2023
5
5555555

Expedience and professionalism

Benjamin
Trimble
MO
Date:
9/7/2023
5
5555555

The customer service was amazing always on top of it. She was just so great. I will recommend her and use her anytime. Thanks again Renee..

Chinenye
Salem
OR
Date:
9/7/2023
5
5555555

We always had updates and our questions were always answered!

Bradley
Muscle Shoals
AL
Date:
9/7/2023
5
5555555

Excellent communication and helpful input.

Brian
Date:
9/7/2023
5
5555555

Lucas was extremely professional and was always happy to answer our many questions as first time homeowners. He communicated very well and was super pleasant to work with! Thank you, Lucas and the rest of the team!

Julie
North Grafton
MA
Date:
9/6/2023
5
5555555

The family like commitment is was really made the whole experience. I felt like I was important and not just another number. Everyone was open and honest, and very quick to respond when I was quite frequently panicking :)

Jillian
Mayer
AZ
Date:
9/6/2023
4.25
4.254.254.254.254.254.254.25

Having more than one person available to contact if needed.

Charlene
Summertown
TN
Date:
9/6/2023
5
5555555

Attention to detail and reminders to complete needed paperwork

Steven
Carbondale
CO
Date:
9/6/2023
5
5555555

Blaire and her entire team are very friendly and knowledgeable! They worked super quick to get us closed!

Tabitha
Thomasville
NC
Date:
9/6/2023
5
5555555

Ann made the process seamless. From the beginning to end, she was attentive and walked us through every step throughly. Fairway is such a great company to work with and we can't recommend them enough!!

Chesney
Clarkesville
GA
Date:
9/6/2023
5
5555555

Quick and professional service! Very impressed.

Cheryl
Pike Road
AL
Date:
9/5/2023
4.25
4.254.254.254.254.254.254.25

It took time and patience to get me to close. Even through my frustration with the process, Damon was very patient with me. I greatly appreciate all of his assistance.

NaTonya
Spring
TX
Date:
9/5/2023
5
5555555

Kelly was able to answer my questions as an expert and turn the loan around very quickly

Reed
Topeka
KS
Date:
9/5/2023
5
5555555

As a first time homebuyer, I had no idea what what I was doing. Kevin and his team helped me every step of the way

Cheyenne
New Hope
PA
Date:
9/5/2023
5
5555555

Industry knowledge, communicative, quick responses, willing to work with agents to help the buyer win the offer

Jose
Irvine
CA
Date:
9/5/2023
5
5555555

Help from my realtor

Worrel
Killeen
TX
Date:
9/5/2023
5
5555555

Everyone there were very nice and helpful. They kept us informed at all times during the process.

Timothy
North Myrtle Beach
SC
Date:
9/5/2023
5
5555555

The communication and experience

Saithian
Killeen
TX
Date:
9/5/2023
4.75
4.754.754.754.754.754.754.75

On top of everything, do their best to keep cost and rates down.

Gavin
Winslow
ME
Date:
9/5/2023
5
5555555

Timely response, willingness to do research, 20+ years of experience and willing to strategize on best outcomes, clear communication on what to expect, attended closing to make sure everything went smoothly

Amanda
Chicago
IL
Date:
9/5/2023
4.75
4.754.754.754.754.754.754.75

Communication throughout the whole process was really great from Joel.

Ajibola
Upper Marlboro
MD
Date:
9/5/2023
5
5555555

It was fair..it was on our end that made the experience okay due to the last minute transition from Germany

Laiketric
Killeen
TX
Date:
9/5/2023
4.75
4.754.754.754.754.754.754.75

His understanding thru what was a difficult buy.

Erica
Amherst
NH
Date:
9/5/2023
5
5555555

Very responsive to our inquiries. Also had some good suggestions concerning our mortgage.

James
Savannah
TX
Date:
8/31/2023
5
5555555

You were so patient with us especially with us being on vacation (and sometimes out of the country). Your part of the process always went smoothly. We do so appreciate all the help we received throughout.

Susan
Savannah
TX
Date:
8/31/2023
5
5555555

The hard work the team did for me

George
Spring Hill
FL
Date:
8/31/2023
5
5555555

She was very easy to work with!

Ethan
Colcord
OK
Date:
8/30/2023
5
5555555

Nick was attentive and responded quickly to all requests. He always had our best interests in mind and worked diligently to meet all the deadlines.

Irene
Landisville
PA
Date:
8/30/2023
5
5555555

Prompt communication, easy to fill out forms and paperwork, smooth transaction.

Sarah
Plainfield
IL
Date:
8/30/2023
5
5555555

Mariem and her Team are top notch so easy to work with and in all my other experiences have we had such a wonderful experience in buying a house. Thank you so much from the bottom of our heart.

Heather
Cochran
GA
Date:
8/30/2023
5
5555555

Because my wife said so, [lol]

Carl
Clinton
TN
Date:
8/30/2023
5
5555555

Prompt and excellent communication

Linda
Belfast
ME
Date:
8/30/2023
5
5555555

Joel was great with communication and helped me close on my home quickly he was great

Ryan
Grapevine
TX
Date:
8/29/2023
5
5555555

Incredibly responsive. Gary went above and beyond to answer any questions we had. He was supportive, understanding and compassionate about the whole process.

Michael
Oregon City
OR
Date:
8/29/2023
5
5555555

Jim and his team care about the person working with them, I will be forever be grateful to met he

Kelly
Federal Way
WA
Date:
8/29/2023
5
5555555

Communication , professionalism, knowledge of the market

Holland
Katy
TX
Date:
8/29/2023
5
5555555

The portal was available when I had time to download info. When I had a question I could always get an answer from Drew or his support people.

Alisa
Schroon
NY
Date:
8/28/2023
5
5555555

Great communication. A hard working loan officer who made sure to meet our needs at any time of the day!

James
Date:
8/28/2023
5
5555555

The process was smooth and all our questions were answered within a timely manner. Being first time homebuyers, the process is very overwhelming but not as bad when there is a good team in place.

Miladys
Miramar
FL
Date:
8/28/2023
5
5555555

The constant open communication always allowed quick answers to any and all questions. Blaine accommodated us greatly during the buying process. Rarely you meet someone who goes above and beyond for their job, but Blaine certainly does!

Justin
Rome
GA
Date:
8/28/2023
4.75
4.754.754.754.754.754.754.75

Everything!

Tanya
Lake Dallas
TX
Date:
8/28/2023
5
5555555

All the hard work and how smooth it went with everything.

Jose
Florissant
MO
Date:
8/28/2023
5
5555555

Everything was very easy, excellent communication, everything got done sooner then originally planned. Couldn’t have asked for a better experience!

Amanda
Hollywood
FL
Date:
8/28/2023
5
5555555

The process was so fast ,great communication

John
Hamilton
OH
Date:
8/28/2023
5
5555555

Made the process easier with clear communication and follow-up.

Shaun
Menifee
CA
Date:
8/28/2023
5
5555555

Mark took time and great care to understand our needs and recommended the best mortgage solutions to fit our needs.

Mitchell
Waleska
GA
Date:
8/28/2023
4.75
4.754.754.754.754.754.754.75

Your team was very helpful and kept us in the loop and informed throughout the whole process and displayed a wonderful amount of patience when answering our questions.

Juan
Miramar
FL
Date:
8/27/2023
5
5555555

Quick responses to questions. Very personable.

Arthur
Kyle
TX
Date:
8/27/2023
5
5555555

Being a first time buyer Johnny was very resourceful and has great communication thru the whole process

Zulmary
Cleveland
OH
Date:
8/27/2023
5
5555555

Susanna is excellent at communication and answering questions.

Charles
Riley
KS
Date:
8/27/2023
5
5555555

Attentive and easy to work with

Jennifer
Stansbury Park
UT
Date:
8/26/2023
4.5
4.54.54.54.54.54.54.5

Everything was taken care of quickly and without issue

Kory
Madison
IL
Date:
8/26/2023
5
5555555

availability of bridge loan, professionalism

Bin
Carmel
IN
Date:
8/25/2023
5
5555555

Erik did a great job on helping us with everything we neeeded. He made our process less stressful and complicated lol... Great job at what he does👌

Corey
Decatur
GA
Date:
8/25/2023
5
5555555

You walked us through the process of getting a mortgage

Mark
Newberg
OR
Date:
8/24/2023
5
5555555

Clear and consistent communication throughout the entire process Quick and efficient turnaround Lorie is undeniably friendly, comforting, reassuring, and encouraging!!!

Anne
Commerce City
CO
Date:
8/24/2023
5
5555555

Jon was quick and resourceful when it came to getting us through the financing process. Definitely a strong recommendation.

Justin
Carmel
IN
Date:
8/24/2023
5
5555555

Very helpful with the process. Made it very painless for me.

Damon
Greenville
OH
Date:
8/24/2023
5
5555555

With all the unforseen circumstances on my end you were vary helpful

William
Indianapolis
IN
Date:
8/24/2023
5
5555555

Answer all call and knowing how to get the job done in a timely matter you have a great team there Thank you .

Lynn
Linwood
NC
Date:
8/24/2023
5
5555555

Excellent and timely communication, electronic signatures and uploads of documents, and questions were answered with care and timeliness.

Carolyn
Kansas City
MO
Date:
8/23/2023
5
5555555

Collecting information to process the loan was longer than I expected

Zemzem
Firestone
CO
Date:
8/23/2023
4
4444444

The process went smoothly! I've bought my first home which is a dream come true!

Bree
Denver
CO
Date:
8/23/2023
5
5555555

Kaitlyn was great!

Michael
Saint Louis
MO
Date:
8/22/2023
5
5555555

Amy and Marina were very responsive and made me feel comfortable throughout our process, from house hunting to closing!

Lawrence
Upton
MA
Date:
8/22/2023
5
5555555

Very smooth process. Great and timely communication

Zackary
Knoxville
TN
Date:
8/22/2023
5
5555555

Everything was very smooth, very easy process.

Steven
Weston
FL
Date:
8/22/2023
5
5555555

Ease of communications. Great website and processing.

Linda
Lavon
TX
Date:
8/22/2023
5
5555555

Easy going made things sample and understandable

Stanley
Rehobeth
AL
Date:
8/22/2023
5
5555555

The communication and time to explain and walk through the process step by step

Vincent
Essex
IL
Date:
8/22/2023
5
5555555

Clint’s care and communication throughout the process. The service & professionalism of the Fairway team.

Angela
Belton
TX
Date:
8/22/2023
5
5555555

Mark Rome’s timely, attentive, thoroughly professional, and enthusiastic assistance at every stage of our loan application process, guiding us at every step, smoothing our way to a successful close.

Paul
Kansas City
MO
Date:
8/22/2023
5
5555555

Phyllis went above and beyond to make sure we were where we wanted to be payment wise and still got us our dream home

Bradley
Middletown
DE
Date:
8/22/2023
5
5555555

Easy to work with and made the home buying process a breeze!

Sarah
Brownsburg
IN
Date:
8/21/2023
5
5555555

Enjoyable friendly kind service

Alicia
Ripon
WI
Date:
8/21/2023
5
5555555

Excellent communication.

Kimberly
Altamont
NY
Date:
8/21/2023
5
5555555

Leslie and team were excellent. Patient and responsive during search and offer period. Allowed us to offer fast terms attractive to buyer. Moved with speed and precision during final underwriting and escrow process.

Manav
Pasadena
CA
Date:
8/21/2023
5
5555555

Nancy's Assistant Kari was very Professional Helpful and Patient.

Manuel
Dalton
GA
Date:
8/21/2023
5
5555555

Nate was excellent!!! He was very friendly, helpful, prompt, open, honest, and on point. You can tell he cares about his clients’ experience and well-being.

Chad
Jamestown
ND
Date:
8/20/2023
5
5555555

very attentive and the team is always available

Irina
Columbia
SC
Date:
8/19/2023
5
5555555

Donald worked tirelessly, professionaly and hard for us. We trust him completely and will recommend him to anyone we know in the future. He gave us piece of mind .

Mary
Englewood
OH
Date:
8/19/2023
4.25
4.254.254.254.254.254.254.25

Matthew Boyles

Roy
Clayton
DE
Date:
8/19/2023
5
5555555

Informative Patient Always kind..when we were late with paperwork... Great staff

Virginia
Rusk
TX
Date:
8/19/2023
5
5555555

Angela is extremely knowledgeable and was more than patient to walk my wife and I through a tough market to buy a house. Angela is the only reason I went with Fairway, and will be recommending her every chance I get.

Trevor
Friendswood
TX
Date:
8/19/2023
5
5555555

Working with Marla Butler and her team is the most pleasant and smooth experience. We have financed or refinanced with the team on more than one occasion and each time we have had the same excellent service. Wouldn’t go anywhere else.

Sherry
Bells
TX
Date:
8/19/2023
4.25
4.254.254.254.254.254.254.25

Very acknowledgable team, very quick to respond.

Apryl
Negley
OH
Date:
8/19/2023
5
5555555

The overall experience was great! The communication were consistent when needed. Anytime I had a question, I would also get an almost immediate response. William you and your team did great!

Zackary
Winona
OH
Date:
8/19/2023
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers