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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Kerri's calm and gentle nature when we had tons of questions! Her kindness and ability to explain (and re-explain) was unmatched :)

Angela
Poulsbo
WA
Date:
4/19/2024
5
5555555

Things that made my experience working with Jenna so great include her constant availability as well as her patience and willingness to help educate me on the various charges, fees, and services that I did not understand. Jenna made me feel as though she prioritized what was best for me above her own interests in having my business. I am convinced her timely actions and attentiveness when dealing with the sellers agent played a major roll in the success of the agreement that landed me in my new home. I have recommended her to many of my friends and colleagues due to my incredible experience.

Issachar
Sneads Ferry
NC
Date:
4/19/2024
5
5555555

Matthew was always promptly available to answer our questions and keep us on track with our transaction. Couldn't be more grateful and cannot recommend him more highly.

Doug
Sharpsburg
GA
Date:
4/19/2024
5
5555555

Daisy had great communication. She is very organized and knowledgeable. She was always there to answer our questions. We live overseas and she was very accommodating to our schedule and meeting with us virtually.

Michael
Goodyear
AZ
Date:
4/19/2024
5
5555555

I liked my process was easy and fast

Fermin
Irving
TX
Date:
4/19/2024
5
5555555

the kindness with which they help you

Juan
Fort Worth
TX
Date:
4/19/2024
5
5555555

What made it a GREAT experience was Mr. John Anthony!!!! Cannot thank him enough for all he did for us!! Thank you JOHN!!

Cecil
Dauphin
PA
Date:
4/19/2024
5
5555555

Angie went above and beyond to help us find our home and get the finances we need!

Lexus
Edinburgh
IN
Date:
4/19/2024
5
5555555

It was just easy. No Hiccup's. Everything was explained very well. Very professional. Easy peasy!

Diane
Enumclaw
WA
Date:
4/19/2024
4
4444444

Kerensa is knowledgeable and makes things happen! We are so thankful to her for her help guiding us into our new home.

Ryan
Wyoming
MI
Date:
4/19/2024
5
5555555

Lauren made it great

Gerald
Magnolia
TX
Date:
4/19/2024
5
5555555

Communication was great . I’m weak on computers and Amber was always there to help and answer questions. Very polite and friendly.

Christopher
Skowhegan
ME
Date:
4/19/2024
5
5555555

Megan was extremely helpful in assisting with the purchase of my home. She was always available, even on weekends. She exceeding all of my expectations. Thank you, Megan!

Charly
Vancouver
WA
Date:
4/19/2024
5
5555555

Great communication, which was crucial in this fast-paced market. I felt I could reach out at any time with any questions. The team was very friendly and helpful with the entire process.

Lisa
San Diego
CA
Date:
4/19/2024
4
4444444

Nice community and working more in future

Myo
Austin
MN
Date:
4/19/2024
5
5555555

Excelente professional

Fabricio
Eatontown
NJ
Date:
4/19/2024
5
5555555

Matt always ensures a smooth transaction and is excellent in his communication throughout the process.

Christine
Ft. Lauderdale
FL
Date:
4/19/2024
5
5555555

Alex was great to work with. He was always in communication with us and keeping us up to date with the process! He was really good about talking us through the process and explaining everything, also providing recommendations

Kaitlyn
Springfield
MO
Date:
4/19/2024
5
5555555

The time you took to clarify all our doubts and answer our questions. The support and dedication to help us navigate the entire process. We feel supported and safe at every step thanks in large part to you. We really appreciate you.

Joyma
Miami
FL
Date:
4/19/2024
5
5555555

Communication was key

Chasity
North Vernon
IN
Date:
4/19/2024
5
5555555

Drew was available any time I had questions or needed something. He helped me get through the intimidating technology needed these days. He always kept me informed where I was in the process and what I could expect next.

Susan
Loudonville
NY
Date:
4/19/2024
5
5555555

Travis is a good man. Prompt and informed. Very helpful throughout the process.

Kyle
Hendersonville
TN
Date:
4/19/2024
5
5555555

Yes. Good experience

Douglas
Long Branch
NJ
Date:
4/19/2024
5
5555555

communication was always extended.

Sandra
Elgin
SC
Date:
4/19/2024
5
5555555

The app and great communication. The secure file transfer is nice as well.

Kyle
Massillon
OH
Date:
4/19/2024
5
5555555

Was in constant communication with Roy and his team throughout the process on a weekly basis. Team was friendly and easy to talk with.

Cameron
Kingman
AZ
Date:
4/19/2024
5
5555555

very attentive and responsive to questions. Good Job!

Vinicius
Southbridge
MA
Date:
4/19/2024
5
5555555

Excellent services that I had with your people

Andres
Glendale
AZ
Date:
4/19/2024
5
5555555

Mike is very knowledgeable and patient with the whole process. It was a pleasure working with him.

Quincy
Glendale
AZ
Date:
4/19/2024
5
5555555

Justin and his team were readily available whenever we had questions. They were great at communicating any new requests or updates and were very patient as we navigated through this whole process.

Jacqueline
Sudbury
MA
Date:
4/19/2024
5
5555555

Ale is wonderful made this experience pain free.

Michael
Indianapolis
IN
Date:
4/19/2024
5
5555555

Made everything clear and was very assistive

Kyle
Forest Park
GA
Date:
4/19/2024
5
5555555

Fue un proceso muy cercano y amigable

Yuleisy
Noblesville
IN
Date:
4/19/2024
5
5555555

Being there for us around the clock made everything so smooth

Adam
Brookfield
WI
Date:
4/19/2024
5
5555555

Very smooth beginning to end. Very prompt in responding and walking us through the process as first time buyers. Very quick on giving us example numbers for mortgage payments including tax at each house we visited. Made it so easy!

Benjamin
Cincinnati
OH
Date:
4/19/2024
5
5555555

The whole team at fairway made this huge process feel not so big and bad. They took it one step at a time and didn’t pressure us. They made us aware of things we didn’t know as first time home buyers and kept us in the loop the entire time. The process went smoothly and they were there to answer any questions we had. Highly recommend these folks! They went above and beyond and even let us know they are in our corner even after closing if questions come up. Very pleased!

Jonathon
Indianapolis
IN
Date:
4/19/2024
5
5555555

Total transparency friendly

Adrian
Yorkville
IL
Date:
4/19/2024
5
5555555

Trey was wonderful from the start. We were new to this whole process so he was very thorough and honest every step of the way. He was especially great when it was the last week or so, he was very responsive and made himself available at all hours of the day. We were treated like a friend or family member instead of just a customer.

Christopher
Stafford
TX
Date:
4/19/2024
5
5555555

The communication! Also doing everything online made the process so easy

Bailey
Lawrenceburg
TN
Date:
4/19/2024
5
5555555

His character, he answered all of questions! He’s GREAT!!

Brian
Galion
OH
Date:
4/19/2024
5
5555555

Good communication

Murray
Wills Point
TX
Date:
4/19/2024
4
4444444

Friendly staff, and able to match competitor options.

Justin
South Elgin
IL
Date:
4/19/2024
5
5555555

Josh is very professional and kind. It was my first home purchase and he took the time to answer all my questions.

Vi
Seattle
WA
Date:
4/19/2024
5
5555555

I had a fantastic experience with Sam. He was extremely clear and professional, providing clear answers to all my questions. Their responsiveness was outstanding, and they maintained a high level of professionalism throughout the entire process. Thank you.

Jihyeon
San Diego
CA
Date:
4/19/2024
5
5555555

Jennifer is detailed, efficient, and great to work with!!

Elizabeth
Crafton
PA
Date:
4/19/2024
5
5555555

I felt Robert was sincere and honest about everything during the loan process, and not too pushy like some other lenders I engaged with during the shopping around period. He was available for phone calls or texts anytime I thought I needed to talk with him, and was able to answer all of my questions about how we could proceed. It was great to have access to the FairwayNow app, too.

Brett
Gainesville
TX
Date:
4/19/2024
5
5555555

Friendly service. Very Knowledgeable and helpful. Never minded our ignorance of the process. Fought for us.

George
Saint Augustine
FL
Date:
4/19/2024
5
5555555

Everyone was kind and available around the clock to assist us with our first home purchase

Kari
Huntersville
NC
Date:
4/19/2024
5
5555555

The ease of the process

Sourabh
Arlington Hts
IL
Date:
4/19/2024
5
5555555

Easy to work with and easy to use app to sign documents

Matthew
Atlanta
GA
Date:
4/19/2024
5
5555555

Brian was very prompt in his communications and always did a good job of answering our questions. He also worked well with our realtor and did a great job helping get our offer accepted.

Ryan
Thornton
CO
Date:
4/19/2024
5
5555555

Handled all aspects of the loan approval process.

Shawn
San Tan Valley
AZ
Date:
4/19/2024
5
5555555

Tarah was very quick with her responses and made the joke buying process very smooth. Aside from the stress of buying a home and being a first time homebuyer, my husband I had a great experience.

Brooke
Edgerton
MO
Date:
4/19/2024
5
5555555

You guys work real hard getting me the loan

Richard
North Las Vegas
NV
Date:
4/19/2024
5
5555555

Prompt and valuable service

Drew
Carlsbad
CA
Date:
4/19/2024
5
5555555

Grover was available throughout the process for questions we had. He was thorough and patient helping us navigate buying our first home

Sara
Parker
CO
Date:
4/19/2024
5
5555555

Tom and his team were great to work with.

James
Scottsdale
AZ
Date:
4/19/2024
5
5555555

Denise was wonderful and so helpful.

Madeline
Winston Salem
NC
Date:
4/19/2024
5
5555555

It was easy!

Matthew
Sarasota
FL
Date:
4/19/2024
5
5555555

Easy to provide documents, prompt communication

Amanda
Ramsey
MN
Date:
4/19/2024
5
5555555

Lucas was a great communicator, responsive, set clear expectations and pulled off closing in record time!

Victoria
Groveland
MA
Date:
4/19/2024
5
5555555

Minerva was always available to help out with any questions.

Beverly
Harlingen
TX
Date:
4/19/2024
5
5555555

Ease of speaking with Kyle and overall ease of the process. Great communication from the start to finish.

Scott
Date:
4/19/2024
5
5555555

Thank you for such fast, friendly, knowledgeable service we received! The whole process was very smooth and pleasant.

Mynden
Cheyenne
WY
Date:
4/19/2024
5
5555555

Mary was very responsive and informative. She was straightforward and upfront about what she can and cannot offer. She took them to show us various loan options and answer our questions. She also told us what to expect after closing. Most mortgage officers just disappear after closing the deal.

Yen
Colorado Springs
CO
Date:
4/19/2024
5
5555555

April was always available at the drop of a dime. If she wasn’t someone from her team was. She was very informative and helpful through the whole process

Taylor
Monroe
NC
Date:
4/19/2024
5
5555555

Lo hizo genial la ayuda incondicional su cariño la mejor atención a nosotros a cualquier hora su respeto para con nosotros en fin un excelente Profesional y persona .

Anaidys
Phoenix
AZ
Date:
4/19/2024
5
5555555

Communication and quick responses

Sarah
Leawood
KS
Date:
4/19/2024
5
5555555

Everyone was amazing. All of my questions were answered in a timely manner, I felt Very at ease about purchasing my first home. I would definitely recommend them to anybody that I know!

Nicole
Cumberland Furnace
TN
Date:
4/19/2024
5
5555555

Rick was great to work with and would refer anyone i know to him for Mortgage services.

Jeffrey
Grand Junction
CO
Date:
4/19/2024
5
5555555

They answered all of my questions and made me feel at ease about buying my first home.

Xavier
Cumberland Furnace
TN
Date:
4/19/2024
4
4444444

Straight to the point simple process

Jennifer
West Chester
OH
Date:
4/19/2024
5
5555555

Working with Luis and Roy was an ease. Helped us thru the process and made it easy rather than difficult. Very professional, friendly and knowledgeable about the loan processes.

Christie
Apache junction
AZ
Date:
4/19/2024
5
5555555

The level of hard work, diligence, professionalism, knowledge, kindness, and communication were next level superior. I can’t say enough good things about Rachael and the entire team. They truly helped to alleviate a lot of stress associated with the moving process. I will be highly recommending their services to my friends and family!

Christopher
Delray Beach
FL
Date:
4/19/2024
5
5555555

The communication and the level of experience Nick had.

Marlyn
Los Banos
CA
Date:
4/19/2024
4
4444444

The timing was great, we closed fairly on the time we wanted to, BUT After rate lock I felt like information were not complete in terms of interest rate. It was “promised” that Fairway’s interest would be about .25% lower than the running rate, however that was not the case for us. during the rate lock we were informed that people who would put 25% down would most likely get that reduced rate! When I first heard rate would be .25% we did not shop with other banks. However communication in terms of documents required were awesome, he was fast in responding to any queries we had. I would like to work with Thomas during refinancing but would definitely shop interest rate and compare it with Fairway for a competitive rate.

Aashish
Raleigh
NC
Date:
4/19/2024
5
5555555

Fast, pleasant to work with, made this loan possiable.

Angel
Crescent City
CA
Date:
4/19/2024
5
5555555

I really appreciate the effort to find the best loan product for our situations. Thank you to the whole team!

Milena
Lombard
IL
Date:
4/19/2024
5
5555555

Process was made very easy.

Sonya
Louisville
TN
Date:
4/19/2024
5
5555555

Ensured we understood the process and helped us choose the loan that was right for us.

Justin
Rock Hill
SC
Date:
4/19/2024
5
5555555

Dean was readily available to assist and answer any and all questions I had. He is honest, fun, attentive, patient and very knowledgeable!! Highly recommend Dean.

Isabella
Streamwood
IL
Date:
4/19/2024
5
5555555

Ella es muy amable y siempre estuvo disponible para ayudarnos y contestar todas nuestras preguntas! Gracias Mariana por toda su ayuda

Juan
Rowlett
TX
Date:
4/19/2024
5
5555555

Chris made the process so easy

Harry
Cartersville
GA
Date:
4/19/2024
5
5555555

Matthew is so quick to respond and handled the process thoroughly and quickly while keeping me informed every step of the way.

Margaret
Athens
GA
Date:
4/19/2024
5
5555555

Nancy communicated quickly with us and clearly explained our options. The process was straightforward and submitting our materials was simple.

Diane
West Roxbury
MA
Date:
4/19/2024
5
5555555

As a first time home-buyer I was expecting so much stress and so many ridiculous hoops I’d have to jump through to get everything finalized and closed, but it wasn’t that experience at all. It was so straightforward, simple, and smooth. Sometimes I worried that it was all happening too easily and was waiting for the other shoe to drop and something horrible to happen but it never did. I had a fantastic experience - Jill and team were wonderful!

Lauren
Indianapolis
IN
Date:
4/19/2024
5
5555555

Easy to work with and very straight forward. My only complaint is that the insurance guy seemed as though he was trying to push us into choosing him regardless of how it affected my mothers insurance.

Tina
Shepherdsvlle
KY
Date:
4/19/2024
5
5555555

I was dreading the whole process bur Adam and his team made every step very easy. I hardly stresses at all!

LISA
Dawsonville
GA
Date:
4/19/2024
5
5555555

Everything went smoothly and the communication was great.

Jessica
Watertown
MN
Date:
4/19/2024
5
5555555

Brian was awesome and patient on explaining us everything we need, even being our first time doing that. I would suggest a better approach on e-mail conversations, by making sure that all the people involved in loan are also involved in all the conversations.

Natiely
Milwaukee
WI
Date:
4/19/2024
5
5555555

The team was very responsive and communicated well. I felt that I had the support of a whole community in this process.

Muriel
Pasadena
MD
Date:
4/19/2024
4
4444444

Personal attention and expertise

Elizabeth
Loganville
GA
Date:
4/19/2024
5
5555555

Great communication, easy to work with.

Richard
Mocksville
NC
Date:
4/19/2024
5
5555555

Buying a house is a dream come true for my immigrant family, however it was a challenging process. Dana and Laura are AMAZING!!. Professional, friendliest and kind. This team have a heart of gold. They are changing lives for better and making dreams come true! I will be forever be grateful for their hardwork and dedication. Highly recommend them. Only lending company I will be trusting from now on! Thank you very much!

Anna
Date:
4/19/2024
5
5555555

The team was very helpful and made this process a breeze! I would highly recommend to anyone wanting to buy a home! Very friendly, professional, and caring! Couldn’t have been in better hands!

Cole
Edinburgh
IN
Date:
4/19/2024
5
5555555

Very great experience with Josh. Always updating me and on top of my file. I will be working with him in the future.

Braydon
Bloomfield Township
MI
Date:
4/19/2024
5
5555555

No matter what time of day or which day of the week, if I had an issue, I knew I could ask Nicole and she would respond right away. She is an amazing communicator. I never had to ask her for updates or anything, she was always proactive in getting me information. If I didn’t understand something, she was good at explaining things and making me feel at ease.

Lynda
Roswell
GA
Date:
4/19/2024
4
4444444

My wife handled most of the paperwork.

Joe
Lexington
NC
Date:
4/19/2024
5
5555555

The buying process was simplified with Brian’s great communication and expertise!

Nicole
Pittsburg
NH
Date:
4/19/2024
5
5555555

Communication

Christopher
Lancaster
PA
Date:
4/19/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers