At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.
Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation
Everything went smooth and help us through the entire process
Everyone was friendly. Comunication was also good.
Vann was amazing throughout the whole process. He has excellent communication skills and he responds to emails/calls quickly. I really appreciated that he took time and care to answer all of my questions.
Good communication an excellent customer service
Rudy’s communication and ability to mix things up for our needs and wants.
Everyone was friendly, responsive and efficient.
Communication!!!! Tim and the team ALWAYS responded to any questions or needs we had. That made it so much easier throughout the process.
Paulina is awesome person very knowledgeable about what she does and she is the best. She helped my son and daughter in the past she is the best.
Zac despite me spelling his name wrong over multiple texts, was always there for me. He is a gem.
Markus and his entire team.
Memorial Day weekend
Very friendly supportive staff! Always someone there to answer questions or get back with you on any concerns.
Mariem Bennett as our Loan representative made us feel like family and was very encouraging throughout the whole process. Truly an asset to the firm.
Brandon was communicative, diligent, and informative. He made the entire experience smooth and stress-free.
If the first woman wouldn’t have quit I think it would have went smoother
Prompt responses, all questions answered, professional and friendly. It was the most stress free financial transaction!
No snags. No delays, to speak of. And pretty low maintenance on our end, other than having to make the payments......
Expedited service
Denise was very knowledgeable, efficient and cool as a cucumber throughout the whole process.
Kyle was very helpful throughout the entire process! Without him I don’t think I’d own a house now.
Constant communication
Went above and beyond, I would definitely use her expertise again. So, so satisfied!
Nick was very communicative which made the process much more manageable for me as a first time home buyer. Anytime I had a question he was quick to answer it and in a way that I could understand.
Your overall team, compassion and effort to help me! Also for picking up whenever I called and needed anything! And of course the professionalism! Great Job! :)
How quick it took
Prompt, detailed communication. Continual help and support through the process which made it very smooth.
Constant communication from Pete
Phyllis was amazing, great communication throughout and a very smooth process!
Able to keep up with very punctual clients.
It’s was a great experience for me I got my first house and I like the overall experience . I like the help I got during the house process .
He made the whole process was simple and easy. He was available whenever I had questions and explained the answers in a way that made sense to a first time buyer.
I love that if I had a question on the weekend she was there to answer and if she didn’t have the answer she got with me first thing Monday morning.
Alex was quick to respond, friendly, and helpful!
This is the third time we have worked with Scott. He is always incredibly thoroughly, communicative, and overall very enjoyable to work with.
I appreciated working with someone local and all the updated estimates as we went along so there were no surprises at the end.
Quick to respond and help us any hour of the day when we needed it no matter what. took great care of us for our first home purchase!!
Everything was handled very quickly and easily I always felt I could reach out with the simplist of questions
Skin was quick with communication and clear with what was needed. He made the whole process a great experience and easy for us as this was our first time buying a home.
Michele is a very nice, attentive, responsible and easy to work with person. Every time we reached out to her she would almost immediately get back to us.
Very knowledgeable and helpful throughout the whole process! Whenever we had a question Andrea and her team were there to help!
Overall the whole experience. The attention and communication was verify good
Mike was great about keeping me updated and working with me throughout the process. Helped get closing done on time.
Regina is wonderful. She is knowledgeable and so responsive.
Very thankful for the constant communication and quick replies. Jennifer was extremely helpful as I navigated my first mortgage process. I am very thankful that she also attended the closing meeting as well :)
Friendly, knowledgable, good advice and a cute dog!
Artis, set himself above the rest. A true professional in his art.
All matters were handled with care and given the utmost attention. Never an unanswered question and when I went crazy worried Erin Callahan ensured my worries were for nought!!!
Damon was very proactive on keeping me up to date during the escrow process. He was also very responsive in returning my texts and phone calls. Overall, very enjoyed the experience and everything went very smoothly.
Jon and Vicky were very on top of everything which made the process very easy going
The quick response to all questions and the personal experience with all involved
Very helpful and friendly people to work with
Great, proactive, positive, professional communication!
Excellent communication, fast responses to emails/inquiries. Works well with out agent to take care of a lot of the behind-the-scenes issues.
Jonathan was not only nice and great to work with but he was extremely knowledgeable and knew exactly what we wanted and needed from our first consultation. He was expeditious and kept a close eye on the entire transaction.
Kevin is on top of whatever your needed and will work through anything to make sure your satisfied! Response back to you fast and thorough with everything! Will highly recommend
Sarah made the whole process very seamless and smooth. She kept us informed at each step and helped us get the best rate after we paid off some debt. She also helped do a credit repair to get my scores higher.
Debbie’s communication was amazing. She worked so well with our family and was able to help with any questions we had.
Easy and quick communication. Appreciate your patience!
You made the process very simple. Thank you Bobbi
Debbie was responsive and helpful and there any time even after hours to answer any questions I had. She even drove down almost an hour to attend my closing. She is truly the best in the biz!
The process was so easy
Yes very helpful
The communication and the process it was great.
It was a pleasure meeting with you. I really appreciate your assistance and making a remarkable experience. I will highly recommend you to my friends. Thank you for all you do.
Easy process, no long waits, great updates
Taylor was very polite and personable. She always answered our questions and concerns in a very timely manner.
Reggie was honest and extremely accurate with price estimates with final prices being less than estimated.
Vikki is the best
Good communication and willingness to answer my questions without making me feel like I was asking dumb questions.
The process was very smooth.
Excelente servicio. Great communication. Very knowledgeable about VA loans. Amazing person
Everyone was very nice and super helpful!
The email information, videos in which they were explained and consistent check-in throughout the process made each step of the process easier.
His knowledge Communication His pleasant personality Helpfulness
Always friendly and responsive.
Tammy goes above and beyond to help her clients. She is personable and trustworthy. I will NEVER use another lender.
The team was vary good at communicating and responding as fast as possible. Holley really made the process more understandable and easier for us to understand
Your team was very informative and helpful. They moved with urgency to ensure everything went smoothly.
I worked with another lender in the past. Dan was so informative and available for questions. I also felt so comfortable talking to him and he made me feel safe.
Attention to detail Very easy to talk to Communicated with us through the entire process
Chris was very responsive, helpful, and informative. He made the process easy and painless!
The family feeling and just the outstanding service. Great experience and an outstanding customer service experience. Highly recommend to anyone looking to purchase a home
friendly competent customer service
Peter and Tami were amazing to work with! We were able to close in record time with no issues. They also got me an amazing rate!
Kim, you have been amazing throughout the entire process.. we appreciate you!
The people I dealt with were very professional and friendly. They walked me through everything and were great with the long distance part of the process. All in all a good experience and nice people.
Marcy and her team had great communication throughout the whole process and was supportive and answered all of our questions.
Thanks for making it all so easy!!!
Everything went smoothly, good communication and answering any questions I had.
Drew’s professionalism and courtesy.
The friendly service! It was the best. Thoroughly explained everything and made the process a great experience.
Jeremy was very responsive to my questions and concerns. Also, he helped me keep a cool head when difficulties came up with my self-employment. He was just great all around.
Made the process very easy and smooth
Pam and her team provided exceptional customer service from the start to the end at closing
Everything was exceptional from beginning to end. Thank goodness it all worked out
Tony always took the time to explain everything to us in laments terms and provided options and helped us make the right decisions!
Kelly was so nice and answered all of our questions, even if it was late at night. Sorry Kelly!!
The ability to answer all questions, knowledge base, and communication.
Truly appreciated all the prompt answers to my questions before, during, and even after applying for my loan.
Great people. Would recommend
Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.
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