At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.
Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation
Communication excellent
Nicole was quick to communicate, clear, and helpful. Given the cost was about the same across the board, it was great working with a team that could give personal recommendations to supports within massachusetts.
They work on a friendly and very professional manner, and make this process a pleasant one instead of a stressful process. Always quick to answer our questions in the most assertive ways. Thank you for all your help!
Bryan has extreme attention to detail and is customer focused.
Paul is knowledgeable and easy to work with. Great experience overall
Great team to work with especially me being first home buyers. Entire loan process has been made simple and easy to understand and follow.
Each individual was great. We did just feel like it was a lot of communications from a lot of different people. If there was a way to involve less people and communicate with only one or two that would make things simpler.
Cory was our loan officer for our first home purchase. We had every question in the book and he was ready with help every time. We will use the Ramsey team for our future purchases!
I truly loved the personal feel and walking through the steps with Robert.
Communication and ease of paperwork
Brian was easy to talk too and available when needed.
Easy process, nice to be able to sign things through the internet .
Mike and Brad were awesome to communicate with. Fast replies, to the point. It felt like an absolute breeze!
Communication
Everything was done quickly & efficiently. Communication was great, & we were able to close early.
Communications was great along with helped explain or answer any questions I had.
Communication, understanding, and helpful.
Erika and Leah and the other team members did a great job. They were polite, professional and friendly.
Professional and great follow-up
Easy to work with. Kept us informed..
Everything
That she did everybody else’s job if it weren’t for her they never made it
It was great working with Scott. He was extremely helpful and informative. He checked in often and was extremely responsive to all our questions. I would highly recommend him for anyone needing assistance.
Very knowledgeable and helpful
When I had questions I got answers. If I couldn’t get through to anyone they got b as ok with me in a timely manner
My particular situation was very challenging. Mark and his team made quick work of the problems...that arose...by using a combination of experience and determination !
The personal attention and constant communication with Tracey Pritchett was on point. She gave me options and zeroed in on my best program for my needs. She new her products like an expert. 10 stars!
communication
Paul's expertise and communication
This whole experience was very easy!
Communication was great
Fast, Great communication, and Great people!
She was very communicative and helpful throughout the process.
I appreciate your efficiency help on getting the best loan for our family.
24/7 quick response brilliant work
Great communication Friendly service
Roberts knowledge and experience made our home buying process very smooth.
Having a partner like Lucas who was constantly in touch via text msgz and emails through out. He kept us up to date with everything that was happening and also answered every question we had.
All questions were answered directly and clearly. The process was as smooth as I could have asked.
The whole team communicated incredibly well. There was some extra leg work that needed to be done due to the loan being subordinated, both Nick and Rob were excellent.
Bryan has an excellent attention for detail and helped us navigate what choices were best for us and our unique situation
Loved this company, made it so easy! Thankful!
Timely communication, appropriate systems and good public relations
This was my first time buying a home on my own i had a lot of questions and everyone involved helped me every step of the way
Responsiveness to question, thoroughness of the answers, and timely processing of our loan.
Professionalism, friendly
Timely communication from staff. We definitely liked being able to complete tasks online. Great service.
The frequent communication and service that you provided was helpful and friendly
Barron was fantastic! He keeps you updated all throughout the process.
John and his team were very patient with us, explaining everything step by step and helped calm every anxiety we had in this process. I would consider them more than friends now more like framily. Forever in debt to them all!
the user friendly website
After US Bank dropped us on our heads three days before our closing date, Cindy, was ready to get to work and helped us close on our dream home! We couldn’t be more great full for everything she did for us. Thank you, Cindy!
Great communication and went out of your way to get us to close
Don was very responsive and answered all our questions clearly. Thank you
............
Constant communication, quick results
All of it. Very quick, easy and efficient.
We worked with Melissa Engle. She was wonderful to deal with. Communications were excellent and fast.
Mondie was quick to communicate and reply. Both her and Rachelle never made us feel dumb for asking a million questions since we are first time home owners now! They explained everything thoroughly and were kind and patient with us!
Quick response times!
Communication
Good experience
Got thang done really great ppl and always help understanding stuff too us wan needed
Quick and easy communication. No delays in the process.
All the workers from Fairway. They are awesome but
Service, promptness, answering questions directly and accurate. Staff very knowledgeable.
Mostly due to Sam's being great about keeping in touch, keeping me informed, and working out all the issues that came up with perfect solutions.
Everyone was super nice and I loved that it was easy to get in contact with someone when I had questions and Val made the process feel more easy and explained everything super well.
Digital signing system was very convenient and easy to use.
Everything was straightforward. Everyone on the team was communicating with us about any changes whatsoever, and if there was anything that we needed to understand better they made sure we did.
Nathan and the team were helpful outlining my options and coordinating to get the loan completed
it went smoothly
Absolutely seamless process, on time and very welcoming and informative!
Great overall experience, was a pleasure working with you all! Thank you so much for all the hard work and time! We are very grateful!
The process was very simple and straightforward. Eric was great at communicating updates and the whole process.
Amanda was overall a very sweet and kind person and made buying a house for the first time very easy and fun.
It was great to work with Jack again. He is very knowledgeable and we appreciate his honest expertise and opinions.
Communication
Fast, polite, knowledgeable.. great people to work with. Made it easy , answered all of my questions as a first time home buyer. Can't thank them enough & will recommend them to everyone!
Ryan was prompt and accommodating. He was easy to work with and answered all of our questions.
More detailed communication when documents might have changed.
Excellent communication, very thorough and professional while remaining personable and easy to work with
Kept me Up-to-date on the process from start to finish
Michelle was always available to answer any questions we had. She is very knowledgeable and is able to easily explain things to us that were new as first time home buyers. She was amazing to work with.
overall had a good experience
Great service
Kim was very knowledgeable and very helpful. She went out of her way in as far coming to the house to bring me paperwork.
Everyone was very helpful and patient, and answered all of my questions very well! I appreciate the effort they out in.
Great communication and explanation of the process, and very responsive!
So easy to work with and everyone was great!!
Helped us find the best loan option for our family every step of the way.
The communication and efficiency
Christina was so amazing to work with! She is extremely knowledgeable and was always looking out for our best interest! She is also extremely responsive to texts/calls/emails.
Tyler always works hard
efficient and expeditious
Diann was really good about answering all my questions, even the repeats multiple times! She was knowledgeable and quick to return any communications.
He made it easier for me because I am a semi truck driver
High touch and white glove service. I always knew what was going on.
Even under adversity, the team kept working to get me approved. Great work.
Alex was extremely responsive to any and all questions and was willing to go above and beyond to assist with the closing process making the whole house buying process fantastic
Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.
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