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about Fairway

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Fairway Independent Mortgage Corporation celebrates 26 years
Accolades & Awards
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade
Corporate Accolade

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

To me, communication is key. This team has always been outstanding in that field and I just love the overall smoothness of each transaction.

Amanda
Excelsior Spg
MO
Date:
1/27/2023
5
5555555

Chad is very easy to talk to. He kept us informed every step of the way.

Susan
Maryville
MO
Date:
1/27/2023
5
5555555

The experience was stress free. The team was easy to work with and the response time was very fast.

Allison
Chelsea
AL
Date:
1/26/2023
5
5555555

Fairway was helpful and easy to work with.

Sandra
Sweetwater
TX
Date:
1/26/2023
5
5555555

Aaron was very pleasant. He informed us in a timely manner about what was happening.

Helen
Maple Heights
OH
Date:
1/26/2023
5
5555555

Brandi helped me all hours of the day and solved any problem I had quickly.

Ryan
Olympia
Washington
Date:
1/26/2023
5
5555555

Peter and his Team worked hard to get my loan done. They made it so smooth and fast. My agent was happy, the buyer and buyers agent were happy, all around a great experience and easy due to Peter. 100% would use him again.

Dayton
Gardena
CA
Date:
1/25/2023
5
5555555

Max was really great at explaining the process and assisting any time I needed help or had questions.

Deanna
Inverness
FL
Date:
1/25/2023
5
5555555

Noah was always available for questions and he was very responsive

Kenneth
Gainesville
GA
Date:
1/24/2023
5
5555555

Tanja was very informative and fast. The whole process was seamless.

EDWARD
Killeen
TX
Date:
1/24/2023
4.25
4.254.254.254.254.254.254.25

Todd exhibited patience, persistence and communication in finalizing our short sale, which was not short at all.

Kimberly
Norfolk
VA
Date:
1/24/2023
5
5555555

Easy to work with a matter of fact. Gives great advice and talks you through all the options. Down to earth.

Anthony
Whiteland
IN
Date:
1/23/2023
5
5555555

Good and made everything easy

Katrina
Surprise
AZ
Date:
1/23/2023
5
5555555

Ashlee was so responsive and attentive. The entire team at Fairway was amazing and made this process SO easy for us!

Sofia
Plano
TX
Date:
1/23/2023
5
5555555

Very profesional , responsive in minutes!!!!! we highly recomand Matt!! he is the best !!!!!!!!👍👍👍👍

Malgorzata
New Britain
CT
Date:
1/23/2023
4.75
4.754.754.754.754.754.754.75

Bobby was available any time of day for calls/emails. Communication was excellent and The closing process was smooth and easy!

Jennifer
Pacific
MO
Date:
1/23/2023
5
5555555

This is my second house I’ve bought with Andrea’s help. Andrea, Jessica and Ann made this process easy. They are very efficient, hard-working, and great at communicating. I highly recommend this team of ladies!

Liberty
Huntsville
AL
Date:
1/21/2023
4.75
4.754.754.754.754.754.754.75

Not at this time

Christopher
Cornville
AZ
Date:
1/21/2023
5
5555555

Overall, the process was about as painless as buying a house can possibly be.

Patricia
Portland
OR
Date:
1/21/2023
5
5555555

Mary was very responsive and answered all our questions. Thank you.

Faruk
Milton
GA
Date:
1/20/2023
5
5555555

Great communication. Friendly and responsive.

Lucia
Peyton
CO
Date:
1/20/2023
4.5
4.54.54.54.54.54.54.5

Nicole was very responsive

William
Walpole
MA
Date:
1/20/2023
5
5555555

Make feel like family really professional patience and knowledge super super nice people

Jaime
Aurora
CO
Date:
1/19/2023
5
5555555

Monica and her team went above and beyond to get our loan done quickly so that we could close a day early. Her and her team communicated well and answered all of our questions without hesitation. Highly recommend.

Erica
Grand Saline
TX
Date:
1/17/2023
5
5555555

Very simple , Thank you for helping us out

Jacob
Apopka
FL
Date:
1/17/2023
5
5555555

From start to finish the communication was excellent. Tyler kept me informed throughout the entire process. I couldn’t be happier. Thanks much, Mike

Michael
Surprise
AZ
Date:
1/17/2023
5
5555555

Vito and his team are the best, Especially Colleen who is anything past amazing

Kenneth
La Grange
IL
Date:
1/16/2023
5
5555555

The staff was great

Maria
Caldwell
ID
Date:
1/16/2023
4.75
4.754.754.754.754.754.754.75

Accessibility communication cordiality and knowledge

Jose
Chicago
IL
Date:
1/16/2023
4.75
4.754.754.754.754.754.754.75

Erik made it easy!! He did so much in order for it to be easy for us!

Patricia
Delavan
WI
Date:
1/16/2023
4.25
4.254.254.254.254.254.254.25

Speed and ease

Clint
Longview
TX
Date:
1/16/2023
5
5555555

Tim went out of his way to inform me about every step in the entire process. He gave me recommendations and was personable.

Michelle
Minneola
FL
Date:
1/16/2023
5
5555555

David always explained everything thoroughly and was easy to work with from the start.

Caleb
Powder Springs
GA
Date:
1/16/2023
5
5555555

Great communication, on top of moving the process along.

Ian
Manvel
TX
Date:
1/15/2023
5
5555555

Diann was very helpful, answered all questions quickly, and made the process easy.

Matthew
Groton
MA
Date:
1/14/2023
5
5555555

Jsutin, answered all questions and made us aware of everything that was taking place

Tajakica
Fort Lauderdale
FL
Date:
1/14/2023
5
5555555

The easy-to-use app with any help or questions just a email or call directly. Jason was the best at finding us the best rate and locked it in and was very straightforward and honest about everything. No hidden things at closing.

Thomas
Bardstown
KY
Date:
1/14/2023
5
5555555

I was informed of the process. I was given the opportunity to talk in person to somebody with good communication.

Donnie
Bellville
OH
Date:
1/14/2023
5
5555555

Best home buying experience of my life! Shelby made me feel like family the whole way through!

Derrick
Gresham
OR
Date:
1/13/2023
5
5555555

The communication between Ericka, our realtor and us were amazing! Ericka always stayed us up to date with the process of our home loan, and anytime I had a question or was unsure about something she was there to help me!

Christopher
Tacoma
WA
Date:
1/13/2023
5
5555555

Easy to work with.

Hillary
Fort Mill
SC
Date:
1/13/2023
4.75
4.754.754.754.754.754.754.75

Steven and Katie were truly amazing during our buying process. Both of them answered every question I had no matter the time of day.

Sarah
Fort Collins
CO
Date:
1/13/2023
5
5555555

You all are very friendly, professional, personable and truly worked diligently to make it all happen. Thanks so much!

Brian
Newton
NC
Date:
1/13/2023
5
5555555

Everything was handled in a VERY timely manner and everyone was very easy to deal with.

Richard
Wilmington
NC
Date:
1/13/2023
5
5555555

Everyone made it easy and Bob was super helpful and answered all my questions quickly!

Chandler
Canton
OH
Date:
1/13/2023
5
5555555

He went out of his way to get us the home we needed!

Alysia
Killeen
TX
Date:
1/12/2023
5
5555555

Our mortgage loan officer, Victoria Williams!

Lynell
Lancaster
SC
Date:
1/12/2023
5
5555555

Great communication, answered any and all questions.

Allison
Chico
CA
Date:
1/12/2023
5
5555555

David did. Making sense of what we had to prove for funds, etc. no nonsense, to the point, and quick.

Heather
Las Vegas
NV
Date:
1/11/2023
5
5555555

Very easy to work with all team members. Made it a flawless process

Jason
Salt Lake City
UT
Date:
1/11/2023
4.25
4.254.254.254.254.254.254.25

The communication

Christopher
Hillsboro
OR
Date:
1/11/2023
5
5555555

Good communication, thorough and friendly

Mate
Denver
CO
Date:
1/11/2023
5
5555555

Great advice, great team, fast communications, supportive and empathic. Wish I could buy a house every day. I bought 2 from Brad in 6 months and it's the easiest thing I've done in years, twice over.

Eleanor
Indianapolis
IN
Date:
1/11/2023
5
5555555

Matt is Great

Daniel
Scottsdale
AZ
Date:
1/11/2023
5
5555555

Megan was super responsive, kind, professional, and helpful. She took the time to make sure I understood my options, and followed up to help me stay on track.

James
Date:
1/10/2023
5
5555555

I really appreciated the quick communication and responsiveness from Mike, Joe, and the rest of the team at Fairway.

Shannon
Madison
WI
Date:
1/10/2023
5
5555555

Ray and team were very responsive and kept me informed all the way through the transaction. Also took time to explain things when I had questions.

Dawn
Midlothian
TX
Date:
1/9/2023
5
5555555

The process was painless and easy to follow

Rebel
Denver
CO
Date:
1/9/2023
4.75
4.754.754.754.754.754.754.75

Responsive, friendly, organized and answered questions in a timely manner. Thank you!

Tami
Overland Park
KS
Date:
1/9/2023
5
5555555

Easy to follow the process steps, helped to work to get me a favorable rate with a 2:1 buy down.

Andrew
Dripping Springs
TX
Date:
1/9/2023
5
5555555

Thank you fur everything

Saron
New York
NY
Date:
1/9/2023
5
5555555

Ashley was always quick to respond and made us a priority.

Lisa
Wasilla
AK
Date:
1/8/2023
5
5555555

Jenna was extremely responsive and helped me out as much as possible. I personally needed to be reminded a few times to get documentation into her and the loan team and I am glad she was there to keep me on top of what was needed.

Connor
Jacksonville
NC
Date:
1/7/2023
5
5555555

Patty and her team made it an easy, transparent process

Teresa
Milwaukee
WI
Date:
1/7/2023
4.5
4.54.54.54.54.54.54.5

Megan helped us find ways make things more affordable as well as answered all my questions and concerns

Cort
Spanaway
WA
Date:
1/7/2023
5
5555555

The helpfulness. Be friendly and willing to help in any way

Nancy
Woodbury
MN
Date:
1/7/2023
5
5555555

Steve is very fast and kind

Bang
Tucson
AZ
Date:
1/5/2023
5
5555555

Gaby is amazing to work with. She is very professional and understood my needs. She really treats me like family and is a wonderful person.

Aylin
Oakland
CA
Date:
1/5/2023
5
5555555

Great communication and updates on our progress from start to finish. Chris always gave us a sense that he would have an answer for us and get us to the finish line.

Rane
Baltimore
MD
Date:
1/5/2023
5
5555555

We are both in sales and customer service for our entire careers. With that being said… This is one amazing team you have there at Fairway!!! They ROCK!!! We are Very Thankfull!’

Gerald
North Port
FL
Date:
1/5/2023
5
5555555

Tyler Gibbs!! Very professional, and always communicating.

Steven
Columbus
OH
Date:
1/5/2023
4.5
4.54.54.54.54.54.54.5

N/A nothing to say

ZACHARY
Chesterfield
MI
Date:
1/5/2023
5
5555555

Thanks for your help with my new mortgage

Michaela
Kalamazoo
MI
Date:
1/5/2023
3.75
3.753.753.753.753.753.753.75

Customer service

Timothy
Oakley
KS
Date:
1/4/2023
5
5555555

I appreciated Ken’s availability and willingness to assist with questions !

Karli
Chaska
MN
Date:
1/4/2023
5
5555555

Dasmin Dacosta is a amazing loan officer. He was very helpfull

Windy
New Bedford
MA
Date:
1/3/2023
5
5555555

Zach was fast, efficient, responsive, offered a competitive rate, and was extremely easy to work with.

Brian
Rockville
MD
Date:
1/3/2023
5
5555555

Happy Chris was recommended to us. He is great to work with. Walked us through the process, explaining along the way, and in the end helping us get our home. Always friendly, quick to respond, and knowledgeable.

Christopher
Carrollton
TX
Date:
1/3/2023
5
5555555

Mike was very responsive and attentive to our questions. He was a pleasure to work with, and gave us confidence throughout our experience.

Peter
Geneseo
NY
Date:
1/3/2023
5
5555555

Communication, help, patience.

Kendalese
Lexington
MO
Date:
1/3/2023
5
5555555

Very good communication and kept us well informed.

Jeffery
Dahlonega
GA
Date:
1/3/2023
5
5555555

Gayle and Deven are a great team. They did everything they could to help me and as fast as they could. Thank you for your help

Savannah
North Vernon
IN
Date:
1/3/2023
5
5555555

Everything

Tammy
Columbia
SC
Date:
1/3/2023
4.75
4.754.754.754.754.754.754.75

Very responsive

Alan
Cambridge
MA
Date:
1/2/2023
5
5555555

Communication was great and also the explanations & answering our questions.

Joel
Worcester
MA
Date:
1/2/2023
4
4444444

Responsive communication

Patricia
League City
TX
Date:
1/2/2023
5
5555555

QUICK AND EFFICIENT

Gianny
Lakeland
FL
Date:
1/2/2023
5
5555555

Cameron was highly communicative and available throughout the process. Top notch.

Jamie
Saint Louis
MO
Date:
1/1/2023
5
5555555

Friendly, knowledgeable, helpful

Carolyn
Eureka
CA
Date:
1/1/2023
5
5555555

Valerie was fabulous to work with, answered any questions I had quickly, and helped me find the best process for me

Aimee
Akron
OH
Date:
1/1/2023
5
5555555

The team was awesome. Never hesitated to take a call, answer any of our questions, etc. super fast

Adam
Hamilton
NJ
Date:
1/1/2023
5
5555555

Great communication and he spent lots of time reviewing questions and mortgage options. Very friendly, knowledge, and trustworthy.

Lisa
Raleigh
NC
Date:
1/1/2023
5
5555555

Great communication, just one thing last mortgage I was given $100 gift card by fairway, but not this time. Thanks,

Ezzat
Fishers
IN
Date:
12/31/2022
5
5555555

The prompt and professional service I received. A very hard working team that goes the extra mile for client satisfaction!

Jason
Akron
OH
Date:
12/31/2022
4.75
4.754.754.754.754.754.754.75

He was always available and very easy to communicate with. He made this process so smooth.

Katrina
Youngstown
OH
Date:
12/31/2022
5
5555555

We had a few bumps, but Anita did a wonderful job guiding us through them. She helped us close in record time - she was a HUGE help!

Aimee
Kansas City
MO
Date:
12/31/2022
5
5555555

Timely responses and great communication helped the process go very smooth

Karsten
Fort Lauderdale
FL
Date:
12/30/2022
5
5555555

Well communicated, genuine care and concern. Everyone is always great.

Patrick
Boise
ID
Date:
12/30/2022
5
5555555

Quick problem solving, helpful and great attitude

Sandesh
Etna
OH
Date:
12/30/2022
5
5555555

Everything and everyone 😊

Shaun
Louisville
KY
Date:
12/29/2022
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

9,000

+
Team Members

4,000

+
Licensed Employees

700

+
Branches

$72.5B

Volume 2021

275,000

+
Verified Reviews

237,000

+
Units 2021

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
Executive Vice President of Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Betty Graham
President - Liaison Team
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Q2 1996
  • 04/96 - Fairway Was Incorporated 
Q3 1996
  • 09/96 - 1st Branch Opened
Q4 1996
  • 10/96 - 1st Funded Loan 
Q2 1998
  • 05/98 - 1st Warehouse Line Opened

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Q3 2004
  • 07/04 - Corporate Office Opened in Plano, TX 
Q2 2005
  • 05/05 - 1st Underwriter Hired
Q3 2007
  • 08/07 - Received FHA Title II DE Lender Approval

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q2 2009
  • 05/09 - Reached 500 Team Members
Q3 2009
  • 07/09 - Received VA Automatic Lender Approval 
  • 07/09 - Received Fannie Mae Approval
Q2 2010
  • 04/10 - Opened Fairway's AMC, Frisco Lender Services

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q2 2012
  • 04/12 - 1st Military Mortgage Specialist Boot Camp and Home Giveaway to a Wounded Warrior
  • 05/12 - Received Fannie Mae Direct Seller Approval
Q3 2012
  • 07/12 - Licensed in 45 States
Q4 2012
  • 12/12 - $6+ Billion in Mortgage Volume

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q3 2013
  • 09/13 - Reached 1,500 Team Members
Q4 2013
  • 10/13 - Started Servicing Loans
Q2 2014
  • 04/14 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2014
  • 11/14 - Reached 2,000 Team Members

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Q1 2015
  • 01/15 - Fairway Established the Employee Stock Ownership Plan (ESOP)
  • 03/15 - First $1 Billion Month in Funding
  • 03/15 - First Reverse Training
Q2 2015
  • 05/15 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2015
  • 12/15 - Funded $11.15 Billion in 2015
Q1 2016
  • 03/16 - Ranked #10 out of the Top 100 Mortgage Companies Based on Volume by Mortgage Executive Magazine
Q2 2016
  • 04/16 - Licensed in ALL 50 States
  • 04/16 - 20th Anniversary
  • 05/16 - Voted the #1 Best Company to Work for by Mortgage Executive Magazine Based on Loan Officer Votes
Q4 2016
  • 12/16 - Closed 2016 with $17.5 Billion in Funding
  • 12/16 - Ranked #7 in 2016 for Top Retail Lenders
Q3 2017
  • 9/17 - Ranked #5 in the First Half of 2017 Among the Top Retail Lenders
  • 9/17 - Ranked #8 in Total Retail Volume (purchase plus refi) in the First Half of 2017
  • 9/17 - Reached 6,000+ Employees

Fairway's Story - Discover Our Why

Video Caption: The Story of Fairway Independent Mortgage Corporation - Discover Our Why

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers