COVID 19 Payment Assistance

CEO Message to our Customers,

As we all navigate through the challenges of COVID-19 together, Fairway’s thoughts are for the health and well-being of all the individuals and families impacted by this unprecedented and difficult situation. Fairway continues with its unwavering dedication and commitment to support our customers and the communities we serve. If you are experiencing a financial hardship, Fairway stands prepared to support you with guidance, solutions and to provide you with the aid under the CARES Act.

Our thoughts and prayers continue to be for the safety and health of you, your family and your loved ones.
Steve Jacobson, CEO

We care and are here to help

The response to the Coronavirus (COVID-19) continues to evolve. During this difficult time, Fairway and other servicers are committed to supporting our customers with guidance on payment assistance options so that you can focus on the safety of yourself and your family.

If you are experiencing difficulty making your mortgage payment due to COVID-19, including:

  • Loss of employment
  • Reduction in income
  • Illness
  • Or other related COVID impacts preventing you from being able to make your monthly payment

Help is available. Fairway and other servicers are taking the following steps to assist:

Payment Assistance:

Forbearance - Offers the ability to temporarily suspend or reduce your monthly payment for three months (or more if needed) which is also known as a Forbearance plan. Depending on the length of your COVID-19 hardship, your forbearance plan may be extended for up to a total of 12 months.

Servicers are committed to assisting mortgage customers in both the short term and the long term. As your hardship ends there are longer term solutions available to resolve the overdue amount (forbearance amount). Based on individual circumstances customers will be re-evaluated for available options. Your Servicer will contact you about 30 days before your forbearance ends. If they are unable to reach you, please reach out to them.

Reinstatement - You do not have to repay the forbearance (overdue) amount unless you are able.

Repayment – Pay all forbearance (overdue) amounts over time by adding an agreed-upon extra amount to your normal monthly mortgage payments.

Deferral or Partial Claim

  • Conventional loans owned by Fannie Mae or Freddie Mac may be eligible for a payment deferral which adds the forbearance (overdue) amount to the end of the loan – the deferral is a non-interest bearing balance which is due at loan payoff or refinance
  • FHA guaranteed loans may be eligible for a partial claim of the forbearance (overdue) amount. This is a separate non-interest bearing HUD promissory note of the forbearance amount which is due to HUD at loan payoff or refinance

Modification – If the above options are not feasible, you may be eligible to add your forbearance (overdue) amount to your loan balance and modify your loan terms to make your monthly payments more affordable. 

Credit Reporting and Late Fees:

We understand the importance of credit scores. Fairway and other Servicers will not report negative data to credit bureaus or assess late fees for customers actively performing on Forbearance plans (reduced or suspended payment agreements) or longer term assistance options.

Foreclosures and Evictions:

The initiation of new foreclosures, foreclosure sales and evictions was suspended and the duration varies by agency, investor and state.

Helpful Links and Videos

Fannie Mae - Options available after forbearance plan (video)
CFPB CARES Act Mortgage Forbearance - What you need to know (video)
Additional Videos

Contact Information:

For newly originated loans serviced by Fairway Independent Mortgage Corporation, please contact us by calling toll-free 1-800-201-7544 | Monday – Friday 8:30 a.m. to 5:00 p.m. Central Time.

If your loan has recently transferred, or is in the process of transferring to a new Servicer, visit to obtain your new Servicer contact information.

If the servicing of your mortgage loan is retained by Fairway please visit or contact us by calling toll-free 1-877-297-5350 | Monday – Friday 8:30 a.m. to 5:00 p.m. Central Time.

As with natural disaster declarations, the CARES Act may provide customer relief through Small Business Administration loans if eligible.